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Can not receive order confirmation but can receive message which customers left. #13575

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Boheng2013 opened this issue Jan 15, 2024 · 2 comments

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@Boheng2013
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What version of OpenCart are you reporting this for?
2.3.0.2

I am using 2.3.0.2, and everything is normal until this afteroon, all the orders report this error, and customers and I can not receive order confirmation emails. the error is as below:

Detected at URL: index.php?route=extension/payment/paypal/webhook

Uncaught Exception: Error: DATA not accepted from server! in system/storage/modification/system/library/mail.php:376
Stack trace:
#0 system/storage/modification/catalog/model/checkout/order.php(937): Mail->send()
#1 vqmod/vqcache/vq2-system_storage_modification_system_engine_loader.php(196): ModelCheckoutOrder->addOrderHistory('167950', '2', '', true)
#2 system/engine/proxy.php(25): Loader->{closure}(Array, Array)
#3 catalog/controller/extension/payment/paypal.php(766): Proxy->__call('addOrderHistory', Array)
#4 catalog/controller/extension/lightning/beta.php(262): ControllerExtensionPaymentPayPal->webhook()
#5 vqmod/vqcache/vq2-system_storage_modification_system_engine_action.php(34): Wkn(Array, 'extension/payme...', 'webhook')
#6 ca in system/storage/modification/system/library/mail.php:376

Customers can leave message with no problem, only the problem with order notifications.

@ADDCreative
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Could be a timeout issue or your email provider rejecting the mail for some reason, such as detecting it as spam. You would be best to post on the OpenCart forums for help. https://forum.opencart.com/

@Boheng2013
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Yes, you are correct. The error last about 2 hours, and now the emails come out gradually./
Seems like the mail provider solved the problem by adding whitelist.
Thank you for the answer.

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