Problem with Student Verification Document Submission #128123
Replies: 3 comments
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Hi. It sounds like you're dealing with a couple of frustrating issues. Here’s how you can address each of them: 1. School Name Visibility:Given that your institution recently changed its name from Wyższa Szkoła Techniczna to Silesian Academy, it’s likely causing a mismatch in the verification process. You could try these options:
2. Name Match Issue:Ensure your name is consistent across all documents and your GitHub billing information. If you’ve already confirmed that your name matches, consider the following steps:
Additional Tips:
Following these steps should help you resolve the verification issues. Good luck with accessing the GitHub Student Developer Pack! |
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Hi @jkotania I suspect this might be the issue as well.
If you raise a support ticket please include evidence of the school's name change 👍 Remember to return to your discussion and reply if you need more assistance or mark it as solved 🎉 This will assist others in the community to finding answers more quickly. |
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I am having issues with verification too. First of all, there is no way to upload a file. They really want us to take a picture of the verification document. Secondly, I uploaded my ID but their system does not accept it at all. I am trying to upload my transcript but there is no way to upload it. I tried reaching out to them but no one ever responded. This is frustrating. |
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Hi everyone,
Hello GitHub Community,
I am currently facing an issue with submitting my student verification document. Despite following the provided instructions, I am unable to successfully upload my document for verification.
I am a student at the Silesian Academy, formerly known as Wyższa Szkoła Techniczna (Polish name). My institution recently underwent a name change, and I suspect this could be causing some confusion or issues with the verification process. The document I am trying to upload reflects the old name of the institution.
After uploading my ID I got 2 errors:
"The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation."
I cannot include multiple documents together, as we know you can just upload one picture at the time. My ID doesn't have logo on it, even if it had, it wouldn't be valid.
"Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information."
It does contains my name exactly as it appears on ID and in Billing information.
I have tried to upload my student ID/other document (whichever is applicable), but it seems there is a problem with the submission process. I have ensured that my document is clear, legible, and contains all the necessary information.
I would appreciate any assistance or guidance on how to resolve this issue. I am eager to access the GitHub Student Developer Pack and explore all the learning resources it offers.
Thank you in advance for your help.
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