docs: Updates issue and pull request templates

Signed-off-by: aeneasr <aeneas.rekkas@serlo.org>

.github/ISSUE_TEMPLATE/bug_report.md

@@ -0,0 +1,28 @@
+---
+name: Bug report
+about: Create a report to help us improve
+
+---
+
+**Describe the bug**
+A clear and concise description of what the bug is.
+
+**To Reproduce**
+Steps to reproduce the behavior:
+1. Go to '...'
+2. Click on '....'
+3. Scroll down to '....'
+4. See error
+
+**Expected behavior**
+A clear and concise description of what you expected to happen.
+
+**Screenshots**
+If applicable, add screenshots to help explain your problem.
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. iOS]
+ - Version [e.g. 22]
+
+**Additional context**
+Add any other context about the problem here.

.github/ISSUE_TEMPLATE/feature_request.md

@@ -0,0 +1,17 @@
+---
+name: Feature request
+about: Suggest an idea for this project
+
+---
+
+**Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+
+**Describe the solution you'd like**
+A clear and concise description of what you want to happen.
+
+**Describe alternatives you've considered**
+A clear and concise description of any alternative solutions or features you've considered.
+
+**Additional context**
+Add any other context or screenshots about the feature request here.

.github/ISSUE_TEMPLATE/security.md

@@ -0,0 +1,8 @@
+---
+name: Disclose vulnerability
+about: Please do not open a public issue about the vulnerability but instead disclose it directly to hi@ory.sh
+
+---
+
+Please refrain from publishing (potential) security vulnerabilities publicly on the forums, the chat, or GitHub. Instead,
+send us an email to [hi@ory.sh](mailto:hi@ory.sh) and we will respond within 24 hours.

.github/ISSUE_TEMPLATE/support.md

@@ -0,0 +1,8 @@
+---
+name: Support request
+about: Please use our forums (community.ory.sh) or the chat (ory.sh/chat) to ask for support.
+
+---
+
+Please use issues only to file potential bugs or request features. For everything else please go to
+the [ORY Community](https://community.ory.sh/) or join the [ORY Chat](https://www.ory.sh/chat).

.github/PULL_REQUEST_TEMPLATE.md

@@ -1,11 +1,51 @@
 <!--
-Before creating your pull request, make sure that you have
-[signed the DOC](https://github.com/ory/hydra/blob/master/.github/CONTRIBUTING.md#developers-certificate-of-origin).
-You can ammend your signature to the current commit using `git commit --amend -s`.
+Before submitting this pull request, please
 
-Please create PRs only for bugs, or features that have been discussed with the maintainers, either at the
-[ORY Community](https://community.ory.sh/) or join the [ORY Chat](https://www.ory.sh/chat).
+1. discuss the changes with maintainers either at the
+[ORY Community](https://community.ory.sh/) or join the [ORY Chat](https://www.ory.sh/chat). Depending on the scope
+and size of your change, we might want to discuss how the issue should be addressed. You may submit your pull request
+regardless, but review time might be longer with more requested changes form maintainers.
+2. make sure to sign our [Developer's Certificate of Origin](https://github.com/ory/keto/blob/master/CONTRIBUTING.md#developers-certificate-of-origin)
+by signing your commit(s). You can amend your signature to the most recent commit by using `git commit --amend -s`. If you
+amend the commit, you might need to force push using `git push --force HEAD:<branch>`. Please be very careful when using
+force push.
+3. If this PR addresses an undocumented security issue, please refrain from proposing the change now and notify us about
+this issue by sending an email to [hi@ory.sh](mailto:hi@ory.sh) instead. We will respond within 24 hours.
 
-If you think you found a security vulnerability, please refrain from posting it publicly on the forums, the chat, or GitHub
-and send us an email to [hi@ory.am](mailto:hi@ory.am) instead.
+Please remove this text once you completed these steps.
 -->
+
+## Related issue
+
+<!--
+Please link the GitHub issue this pull request resolves in the format of `#1234`. If you discussed this change
+with a maintainer, please mention her/him using the `@` syntax (e.g. `@aeneasr`).
+
+If this change neither resolves an existing issue nor has sign-off from one of the maintainers, there is a non-zero
+chance substantial changes will be requested or that the changes will be rejected.
+-->
+
+## Proposed changes
+
+<!--
+Describe the big picture of your changes here to communicate to the maintainers why we should accept this pull request.
+-->
+
+## Checklist
+
+<!--
+_Put an `x` in the boxes that apply. You can also fill these out after creating the PR. If you're unsure about any of
+them, don't hesitate to ask. We're here to help! This is simply a reminder of what we are going to look for before merging your code._
+-->
+
+- [ ] I have read the [contributing guidelines](CONTRIBUTING.md)
+- [ ] I have added tests that prove my fix is effective or that my feature works
+- [ ] I have added necessary documentation within the code base (if appropriate)
+- [ ] I have documented my changes in the [developer guide](https://github.com/ory/docs) (if appropriate, applies only to ORY Hydra, ORY Keto, ORY Oathkeeper).
+
+## Further comments
+
+<!--
+If this is a relatively large or complex change, kick off the discussion by explaining why you chose the solution
+you did and what alternatives you considered, etc...
+-->