Agent internal activity alert #1865
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Add initial concept of activity alert/subscription model to ticket activity.
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| @@ -673,19 +673,20 @@ function alertAcctManagerONNewMessage() { | |||
| return ($this->get('message_alert_acct_manager')); | |||
| } | |||
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| function alertONNewNote() { | |||
| //TODO: change note_alert to activity_alert | |||
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I think we should change note_alert_* to activity_alert_* to ward-off confusions going forward.
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I added the db-migration label to signify renaming the config settings on some upgrade task
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Another great enhancement coming down the road ;) 👍 |
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Looking forward to this as it keep all people in the loop without having to open each ticket. |
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I think we should consider adding a db patch to change |
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@protich I was thinking the patch should go on one of the existing patches toward |
protich
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Mar 30, 2015
Agent internal activity alert Reviewed-By: Peter Rotich <peter@osticket.com>
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This adds the ability of the system to notify agents when another agent replies to a ticket. This is implemented by extending the "New Internal Note Alert" to also include replies by agents. The same alert settings will be applied to both alerts — new internal notes and new replies.