This system's SSL library is too old to be able to access this website

[castillo92]

Issue description

I want to burn the last ISO of Ubuntu 18.10, but Rufus need some files to do it and cant get it.

Log

Rufus version: 3.3.1400 (Portable)
Windows version: Windows 7 SP1 64-bit
Syslinux versions: 4.07/2013-07-25, 6.03/2014-10-06
Grub versions: 0.4.6a, 2.02
System locale ID: 0x0C0A
Will use default UI locale 0x0C0A
SetLGP: Successfully set NoDriveTypeAutorun policy to 0x0000009E
Localization set to 'es-ES'
Found USB 2.0 device 'Verbatim STORE N GO USB Device' (18A5:0302)
1 device found
Disk type: Removable, Disk size: 7.7GB, Sector size: 512 bytes
Cylinders: 941, Tracks per cylinder: 255, Sectors per track: 63
Partition type: MBR, NB Partitions: 1
Disk ID: 0xA179A452
Drive has a Windows 7 Master Boot Record
Partition 1:
  Type: FAT32 LBA (0x0c)
  Size: 7.2 GB (7742685184 bytes)
  Start Sector: 2048, Boot: Yes
Scanning image...
ISO analysis:
  Image is an ISO9660 image
  Will use '/isolinux/isolinux.cfg' for Syslinux
  Detected Syslinux version: 6.04/20180907 (from '/isolinux/isolinux.bin')
Disk image analysis:
  Image has an unknown Master Boot Record
  Image is a bootable disk image
ISO label: 'Ubuntu 18.10 amd64'
  Size: 1.9 GB (Projected)
  Uses: Syslinux/Isolinux v6.04
  Uses: EFI
  Note: This ISO uses symbolic links, which will not be replicated due to file system limitations.
  Because of this, some features from this image may not work...
Using image: ubuntu-18.10-desktop-amd64.iso (1.9 GB)
Downloading https://rufus.ie/files/syslinux-6.04/20180907/ldlinux.sys
Unable to send request: This system's SSL library is too old to be able to access this website.
Extended version was not found, trying main version...
Downloading https://rufus.ie/files/syslinux-6.04/ldlinux.sys
Unable to send request: This system's SSL library is too old to be able to access this website.
Could not download the file - cancelling
Downloading https://rufus.ie/files/syslinux-6.04/20180907/ldlinux.sys
Unable to send request: This system's SSL library is too old to be able to access this website.
Extended version was not found, trying main version...
Downloading https://rufus.ie/files/syslinux-6.04/ldlinux.sys
Unable to send request: This system's SSL library is too old to be able to access this website.
Could not download the file - cancelling

[pbatard]

To fix this issue you need to make sure that your Windows 7 system has had all the recommended system updates applied.

If you do apply all the Windows Updates that are available, then support for TLS 1.2 (which is what is missing here) should get added to your system automatically.

Alternatively, you may want to see this or this, that relate to the problem you are seeing.

I tested that on Windows 7 system with all the recommended updates, this issue does not occur.

[jjboy32]

Ubuntu-18.04.1-desktop-amd64, Rufus requires two necessary files, ldlinux.bss and ldlinux.sys, to be downloaded online when carved into a Usb disk. This will enable you to install the PC into the system before you can succeed. Rufus is very responsible. Just like when the Microsoft WIM file is larger than 4G, the EFI boot and engrave into the U disk also requires Rufus to add the necessary partitions to enable the successful EFI boot and install the PC as the GPT partition.

[jjboy32]

If Rufus does not download the necessary files, it can also be obtained online.

[castillo92]

You need to make sure that your Windows 7 system has all the recommended system updates. If you do that, then support for TLS 1.2 (which is what is missing here) should get added to your system automatically.

Alternatively, you may want to see this or this, that relate to the problem you are seeing.

I tested that on Windows 7 system with all the recommended updates, this issue does not occur.

Thanks you very much! It's works great!

I access the first link and tried the "Easy fix", which install the TLS capabilities.

Regards! =)

[pbatard]

Changing title since other Windows 7 users seem to be running into this issue and this should help them solve the problem if they conduct a proper issue tracker search.

[kevin-olbrich]

This also happens on Windows 10 1803 and Rufus 3.3.1400.
In general, this is always a problem, when TLS-Support in IE has been limited.

[lock]

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue if you think you have a related problem or query.