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**By using the software and services we provide, you agree to our [Terms of Service](https://www.photoprism.app/terms), including our [Privacy Policy](https://www.photoprism.app/privacy) and the following Code of Conduct. It explains the "dos and don’ts" when interacting with our team and other community members.**
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*Last Updated: May 12, 2023*
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*Last Updated: May 13, 2023*
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## Rules
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Not everyone has experience with Open Source communities and intuitively knows what is acceptable. In that case, the following guidelines and examples are meant to provide a quick overview and help you avoid the most common pitfalls:
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(a) Do not feel entitled to free software, support, or advice, especially if you are not a contributor, [member](https://link.photoprism.app/membership), or paying customer. Don't expect contributors to report to you and [meet deadlines](https://docs.photoprism.app/developer-guide/code-quality/#go-slow-before-you-go-fast) as if they work for you or owe you something, even if you donated a small amount. We also ask that you do not use GitHub Issues or other development tools to start general discussions, get technical support, or express personal opinions.
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(a) Do not [feel entitled](https://www.reddit.com/r/photoprism/comments/13emwf0/did_you_guys_really_nerf_hardware_transcoding/) to free software, support, or advice, especially if you are not a contributor, [member](https://link.photoprism.app/membership), or paying customer. Don't expect contributors to report to you and [meet deadlines](https://docs.photoprism.app/developer-guide/code-quality/#go-slow-before-you-go-fast) as if they work for you or owe you something, even if you donated a small amount. We also ask that you do not use GitHub Issues or other development tools to start general discussions, get technical support, or express personal opinions.
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(b) Honor **Rule #2**, [read the docs](https://docs.photoprism.app) and [determine the cause of your problem](https://docs.photoprism.app/getting-started/troubleshooting/) before opening invalid bug reports, starting a public "shitstorm", or insulting other community members in our chat rooms. Aside from being annoying for everyone, it also keeps our team from working on features and enhancements that users like you are waiting for.
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