The image could not be loaded. #3563
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PLEASE PROCEED ONLY IF YOU ARE ABSOLUTELY SURE THAT THIS IS NOT A TECHNICAL SUPPORT INCIDENT AND/OR POSSIBLY A PROBLEM WITH SOME OTHER SOFTWARE YOU ARE USING. VISIT https://www.photoprism.app/kb/getting-support TO LEARN MORE ABOUT OUR SUPPORT OPTIONS. THANK YOU FOR YOUR CAREFUL CONSIDERATION! 1. What is not working as documented?When I open some images, the image could be loaded with an error: The image could not be loaded. The thumbnail is generated correctly. 2. How can we reproduce it?Steps to reproduce the behavior:
When reporting an import, indexing, or performance issue, please include the number and type of pictures in your library, as well as any configuration options you have changed, such as for thumbnail quality. 3. What behavior do you expect?The error only occur in some pictures but the others are correct. 4. What could be the cause of your problem?Always try to determine the cause of your problem using the checklists at https://docs.photoprism.app/getting-started/troubleshooting/ before submitting a bug report. 5. Can you provide us with example files for testing, error logs, or screenshots?There is no error in libaray - logs when the error occured. 6. Which software versions do you use?(a) PhotoPrism Architecture & Build Number: AMD64, ARM64, ARMv7,... Build 230625-17242fb07 docker - compose , Ubuntu. with " image: photoprism/photoprism:latest" (b) Database Type & Version: MariaDB, (c) Operating System Types & Versions: Linux, Windows, Android,... Ubuntu 22 / docker (d) Browser Types & Versions: Firefox, Chrome, Safari on iPhone,... I tried all of browsers in Chrome ff and phones. (e) Ad Blockers, Browser Plugins, and/or Firewall Software? no, use different client browsers, still have this problem. You can find the version/build number of the app in Settings by scrolling to the bottom. Note that MySQL 8 support has been discontinued, see system requirements at https://docs.photoprism.app/getting-started/#system-requirements. Always provide database and operating system details if it is a backend, import, or indexing issue. Should it be a frontend issue, at a minimum we require you to provide web browser and operating system details. When reporting a performance problem, we ask that you provide us with complete information about your environment, as there may be more than one cause. 7. On what kind of device is PhotoPrism installed?This is especially important if you are reporting a performance, import, or indexing issue. You can skip this if you're reporting a problem you found in our public demo, or if it's a completely unrelated issue, such as incorrect page layout. (a) Device / Processor Type: Raspberry Pi 4, Intel Core i7-3770, AMD Ryzen 7 3800X,... I5-8500, VM, Ubuntu (b) Physical Memory & Swap Space in GB 6GB (c) Storage Type: SSD (d) Anything else that might be helpful to know? Always provide device, memory, and storage details if you have a backend, performance, import, or indexing issue. 8. Do you use a Reverse Proxy, Firewall, VPN, or CDN?NO, I tried in LAN with Local address, no ssl or nginx used. If yes, please specify type and version. You can skip this if you are reporting a completely unrelated issue. Always provide this information when you have a reliability, performance, or frontend problem, such as failed uploads, connection errors, broken thumbnails, or video playback issues. Using NGINX? Please also provide the configuration and/or consider asking the NGINX community for advice as we do not specialize in supporting their product. Docs can be found at https://docs.photoprism.app/getting-started/proxies/nginx/. |
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Replies: 5 comments 38 replies
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It does not seem to be a general bug as no one else is experiencing this. Could you send us a sample file for testing to samples@photoprism.app ? |
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i run into the same behavior... |
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Is there a more targeted method of fully destroying the app container and rebuilding it? I am experiencing this issue, but not running the app from a container. I have run a forced re-indexing of my entire library and this does not fix the missing images. If there is a bug/issue I can subscribe to as well, that would be useful. |
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I got the same issue. Is "deleting everything and recreating the container with new db and volumes everything works fine..." the only option to make it work? Are there any guides available for doing this operation? My installation is quite fresh for what it is worth... |
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Hi! I've got exactly the same issue - some images are not displaying (with error message "the image could not be loaded"), but all thumbnails are in place. All images are stored in one place (NFS share), and displayed correctly if I'm using 3rd party tool.
If I click on "The image" link, the new tab opens tying to load the image but showing blue questioning mark icon (the URL is https://xxx.com/api/v1/t/abb60861c1f1d8735587300e624aa478681c7e3f/255xoi46/fit_2048) I'm observing this behavior in all browsers, however I found the reason why this error appears. If I move browser window to Macbook display, where image is not showing and Photoprism generates URL ending with fit_2048, but use URL ending with fit_1920 - the image is showing correctly (just by pasting the URL https://XXX.com/api/v1/t/abb60861c1f1d8735587300e624aa478681c7e3f/255xoi46/fit_1920). Also, what I noticed is that if I'm checking with developer tools when I click on the image in Photoprism, then: Is this a Photoprism error or something related to browsers/OS? |
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well after deleting everything and recreating the container with new db and volumes everything works fine...