Orientation operation, returned error 500

[kcrazy]

I want to flip an image using the orientation operation,

calling the API:
/api/v1/photos/psceoaw65z11gr0i/files/fsceoax5ool8vusl/orientation,

which returns a 500 Internal Server Error.

Version: April 20, 2024.

[lastzero]

Please enable trace log mode and provide the full logs:

• https://docs.photoprism.app/getting-started/troubleshooting/docker/#viewing-logs
• https://docs.photoprism.app/developer-guide/issues/#creating-bug-reports

[kcrazy]

photoprism --debug --trace start

log:

...
DEBU[2024-04-26T08:45:57+08:00] server: GET /api/v1/t/bbf499c0ae50ed4f4b0445b4b47a7c3fa7d0153d/xoql6sbt/tile_224 (200) [327.410552ms]
DEBU[2024-04-26T08:46:04+08:00] server: PUT /api/v1/photos/psciez55jlk1bg4b/files/fsciez7kwnprtk7e/orientation (500) [686.201µs]
DEBU[2024-04-26T08:46:50+08:00] server: PUT /api/v1/photos/psciez55jlk1bg4b/files/fsciez7kwnprtk7e/orientation (500) [1.428872ms]
DEBU[2024-04-26T08:47:09+08:00] server: PUT /api/v1/photos/psciez55jlk1bg4b/files/fsciez7kwnprtk7e/orientation (500) [416.362µs]

[lastzero]

So you don't use our Docker image? A dependency is probably missing then. We can't help with that within the scope of a bug ticket.

[kcrazy]

Yes, I'm not using Docker,
but I'm using the photoprism_240420-ef5f14bc4-linux-amd64.tar.gz from the Release page.

[graciousgrey]

Did you install the dependencies as described here: https://dl.photoprism.app/pkg/linux/README.md ? If all dependencies are installed and you still get an error is it possible that you are trying to rotate images that are not JPG or PNG files?

[guilhermearaujo]

I'm having an issue with the same symptoms. I'm trying to change the image orientation, but it fails with status code 500 and the message Changes could not be saved in the toast.

These are the server logs shown after the request:

time="2024-06-15T08:25:20-03:00" level=trace msg="/usr/bin/exiftool -overwrite_original -n -Orientation=8 /photoprism/originals/2016 Trip/IMG_0661.jpg"
time="2024-06-15T08:25:20-03:00" level=debug msg="file: Error: Error creating file: /photoprism/originals/2016 Trip/IMG_0661.jpg_exiftool_tmp - /photoprism/originals/2016 Trip/IMG_0661.jpg\n in IMG_0661.jpg (change orientation)"
time="2024-06-15T08:25:20-03:00" level=debug msg="api-v1: abort /api/v1/photos/:uid/files/:file_uid/orientation with code 500 (changes could not be saved)"
time="2024-06-15T08:25:20-03:00" level=debug msg="server: PUT /api/v1/photos/psf3s5dgaj0yr7vm/files/fsf3s5dj7burkwii/orientation (500) [132.831778ms]"

Here's the docker-compose settings:

x-service: &service
  deploy:
    resources:
      limits:
        cpus: "1"
        memory: 512M
  environment: &env
    LANG: C.UTF-8
    PGID: 1000
    PUID: 1000
    TZ: America/Sao_Paulo
  restart: unless-stopped
  stop_grace_period: 15s

volumes:
  photos:
    driver: local
    driver_opts:
      type: cifs
      device: //${SMB_IP}/photos
      o: username=${SMB_USERNAME},password=${SMB_PASSWORD},iocharset=utf8,rw

services:
  mariadb:
    <<: *service
    image: mariadb:11
    container_name: mariadb
    command:
      - --innodb-buffer-pool-size=256M
      - --transaction-isolation=READ-COMMITTED
      - --character-set-server=utf8mb4
      - --collation-server=utf8mb4_unicode_ci
      - --max-connections=50
      - --innodb-rollback-on-timeout=OFF
      - --innodb-lock-wait-timeout=120
    environment:
      <<: *env
      MARIADB_AUTO_UPGRADE: 1
      MARIADB_INITDB_SKIP_TZINFO: 1
      MARIADB_DATABASE: mariadb
      MARIADB_USER: ${MARIADB_USERNAME}
      MARIADB_PASSWORD: ${MARIADB_PASSWORD}
      MARIADB_ROOT_PASSWORD: ${MARIADB_ROOT_PASSWORD}
    volumes:
      - ${SETTINGS_PATH}/mariadb:/var/lib/mysql

  photoprism:
    <<: *service
    image: photoprism/photoprism:latest
    container_name: photoprism
    depends_on:
      - mariadb
    deploy:
      resources:
        limits:
          cpus: "8.0"
          memory: 4G
    environment:
      <<: *env
      PHOTOPRISM_WORKERS: 8
      PHOTOPRISM_ADMIN_PASSWORD: ${PHOTOPRISM_ADMIN_PASSWORD}
      PHOTOPRISM_HTTP_COMPRESSION: gzip
      PHOTOPRISM_DATABASE_DRIVER: mysql
      PHOTOPRISM_DATABASE_SERVER: mariadb:3306
      PHOTOPRISM_DATABASE_NAME: photoprism
      PHOTOPRISM_DATABASE_USER: ${PHOTOPRISM_DB_USERNAME}
      PHOTOPRISM_DATABASE_PASSWORD: ${PHOTOPRISM_DB_PASSWORD}
      PHOTOPRISM_LOG_LEVEL: trace
    ports:
      - 2342:2342/tcp
    volumes:
      - photos:/photoprism/originals
      - ${SETTINGS_PATH}/photoprism/storage:/photoprism/storage
    working_dir: /photoprism

I was tinkering in the container console and decided to run the exiftool command there, and this is the output:

root@240531:/photoprism$ exiftool -overwrite_original -n -Orientation=8 "/photoprism/originals/2016 Trip/IMG_0661.jpg"
Error: File not found - /photoprism/originals/2016 Trip/IMG_0661.jpg
    1 image files updated

So the CLI seems to work. Write permissions and filesystem seems ok. Yet, the same command, when invoked from the application returns an error 🤔

[lastzero]

The CLI command runs as root while the service might not. It's not clear from the config you quoted as the variables are not all shown. Check the UID and corresponding filesystem permissions.

[guilhermearaujo]

Nailed it! I added uid=1000 (the same PUID of the service) to the cifs options and it worked!