The extension adds a request tracking system, which customers can use to file requests to the Plesk administrator. The administrator can comment on request tickets and close them.
The following techniques are demonstrated:
- Creation of a web interface for an extension.
- Addition of buttons for the administrator and customers.
- Rendering of different interfaces for the administrator and customers.
- The use of the post-install script.
- The use of an SQLite database for storing information.