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After 6.2.3 update postman wont launch - error fetching user information stops any use of program #4974

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NeilCrerar opened this issue Aug 6, 2018 · 3 comments
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@NeilCrerar
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App Details:

Postman for Windows
Version 6.2.3
Windows 10 / x64

Issue Report:

Immediately following the autoamtic update to v6.2.3 widows postman app has stopped working and will not launch correctly.
Instead of getting to the main UI it gets stuck at the launch screen with the three circles and does not progress.
image
When view the DevTools > current View can see there is an error being reported for........
1533550453634.log
Downgraded to v6.1.4 and this issue goes away but immediately then forced to re-upgrade to v6.2.3 as no way to turn off the auto update to this version making is unusable.

@NeilCrerar
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Resolved via:
DevTools > Current View
Application
Clear Storage
Clear site data

@kamalaknn
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Hey @NeilCrerar

This seems to be a duplicate of #4897

@mailtoshrb
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mailtoshrb commented Aug 23, 2018

Immediately following the autoamtic update to v6.2.5 widows postman app has stopped working and will not launch correctly.
Instead of getting to the main UI it gets stuck at the launch screen with the three circles and does not progress.
2018-08-23 14_00_26-window

When view the DevTools > current View can see there is an error being reported

2018-08-23 14_01_29-window

When view the DevTools > shared View can see there is an error being reported

2018-08-23 14_02_45-window

Could some one Please let me know, how to resolve this issue.

I have Contacted your colleague and i have tried all her steps but still i have this issue

2018-08-23 14_04_58-window

Note:When i go back to previous version which i had 5.1.2, its working fine

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