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Outages within the p5.js Editor #3096

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raclim opened this issue Apr 24, 2024 · 11 comments
Open

Outages within the p5.js Editor #3096

raclim opened this issue Apr 24, 2024 · 11 comments

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@raclim
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raclim commented Apr 24, 2024

Currently, the p5.js editor is experiencing some outages since earlier this week. We're currently investigating this issue and will provide updates as progress towards a resolution is being made. Incident reports for the editor can also be tracked on the status page for Processing Foundation software.

Thanks so much for your patience and understanding as we work to resolve this issue!

@SableRaf
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Hey @raclim, just a heads up, the link for the status page is: https://processing.statuspage.io/

@raclim
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raclim commented Apr 24, 2024

Oh no 😅 I didn't realize I put the wrong link! Thanks for catching that @SableRaf!

@SableRaf
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No problem! I edited your original comment to update the link.

@limzykenneth
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Just in case you haven't catch this, it seems like signing in with username and password is not currently working (server always return 401 incorrect username and password).

@raclim
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raclim commented Apr 27, 2024

Oh no thank you so much @limzykenneth for catching and sharing this!! I didn't realize I missed such a big issue in last night's release. I just rolled it back, so I think signing in with username/password should work again!

@TiborUdvari
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Hello, I don't know if this is related, but I'm getting 500 errors when trying to delete sketches. I think this showed up a few days ago so I guess it might be related.

@raclim
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raclim commented Apr 29, 2024

@TiborUdvari Thank you so much for reporting this! I think this is definitely related and might've been caused by one of my attempts at releasing a solution to some of the issues causing the outages.

I'm sorry that you've been experiencing this for a few days, it must've been really frustrating 😅 I'll continue to keep this post updated, and hopefully we'll try to have this issue fully resolved by the middle of this week! Thanks so much again!

@rruubboott
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HI all
Just to log here - at about 16.45 or so GMT the editor went down again - similar problems to last Tuesday (500 error, can't save, can't run sketches)

@raclim
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raclim commented Apr 29, 2024

Thank you @rruubboott!

This was referenced Apr 30, 2024
@raclim
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raclim commented May 2, 2024

Just to provide an update, we narrowed down the larger cause for this from two issues that occur when a user logins to their account, and when a project is retrieving or deleting assets. Thank you again for your patience and please let us know if you encounter any other issues that might be related to this!

@TiborUdvari
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Deletes work fine now! Thank you!

Although I see that public API requests don't seem to work anymore on my side, I don't know if it is related to the fix: #3109

@raclim raclim mentioned this issue May 8, 2024
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