Merge pull request #207 from Aaronoftheages/SUP-4585_Readme_Update_S0020

Sup 4585 readme update s0020

README.md

@@ -260,6 +260,7 @@ Refer  below for next steps when any indicator reports a `false`.
 | S0017        | Determines if there are any `OutOfMemory` errors in the `puppetdb` log. | [Increase the Java heap size for that service.](https://support.puppet.com/hc/en-us/articles/360015511413) | Open a Support ticket referencing S0017 and provide [puppet metrics](https://support.puppet.com/hc/en-us/articles/231751308), `/var/log/puppetlabs/puppetdb/puppetdb.log`, and the output of `puppet infra tune`.|
 | S0018        | Determines if there are any `OutOfMemory` errors in the `orchestrator` log. | [Increase the Java heap size for that service.](https://support.puppet.com/hc/en-us/articles/360015511413) | Open a Support ticket referencing S0018 and provide [puppet metrics](https://support.puppet.com/hc/en-us/articles/231751308), `/var/log/puppetlabs/orchestration-services/orchestration-services.log`, and output of `puppet infra tune`.|
 |S0019|Determines if there are sufficent jRubies available to serve agents.| Insufficient jRuby availability results in queued puppet agents and overall poor system performance. There can be many causes: [Insufficient server tuning for load](https://support.puppet.com/hc/en-us/articles/360013148854), [a thundering herd](https://support.puppet.com/hc/en-us/articles/215729277), and [insufficient system resources for scale.](https://puppet.com/docs/pe/latest/hardware_requirements.html#hardware_requirements) | If self-sevice fails to resolve the issue, open a ticket referencing S0019 and provide a description of actions so far and the output of the [support script.](https://puppet.com/docs/pe/latest/getting_support_for_pe.html#pe_support_script)
+| S0020        | Determines if the Console status api reports all services as running |  Determine which service caused the failure [Service Request Format](https://www.puppet.com/docs/pe/2023.4/status_api_json_endpoints#get_status_v1_services-get-status-v1-services-request-format), go to the [logging] (https://www.puppet.com/docs/pe/2023.4/what_gets_installed_and_where.html?_ga=2.219585753.1594518485.1698057844-280774152.1694007045&_gl=1*xeui3a*_ga*MjgwNzc0MTUyLjE2OTQwMDcwNDU.*_ga_7PSYLBBJPT*MTY5ODMyNzY5MS41Ny4xLjE2OTgzMjgyOTIuMTEuMC4w#log_files_installed) of that service and look for related error messages| Open a Support ticket referencing S0020, please provide the name of the service that failed, time of failure, error messages and provide a copy of the [Support Script](https://www.puppet.com/docs/pe/2023.4/getting_support_for_pe.html#pe_support_script-running-support-script) from your primary. |
 |S0021|Determines if free memory is less than 10%.| Ensure your system hardware availability matches the [recommended configuration](https://puppet.com/docs/pe/latest/hardware_requirements.html#hardware_requirements), note this assumes no third-party software using significant resources, adapt requirements accordingly for third-party requirements. Examine metrics from the server and determine if the memory issue is persistent | If you have issues with memory utilization in Puppet Enterprise that can not be explained, open a Support ticket, referencing S0021 and provide the output of the [support script](https://puppet.com/docs/pe/latest/getting_support_for_pe.html#pe_support_script)
 | S0022        | Determines if there is a valid Puppet Enterprise license in place at `/etc/puppetlabs/license.key` on the primary server which is not expiring in the next 90 days.                | [Get help with Puppet Enterprise license issues](https://support.puppet.com/hc/en-us/articles/360017933313)| Open a Support ticket referencing S0022 and provide the output of the following commands `ls -la /etc/puppetlabs/license.key` and `cat /etc/puppetlabs/license.key`. |
 | S0023        | Determines if certificate authority CRL expires in the next 90 days.                                         |     The solution is to reissue a new CRL from the Puppet CA, note this will also remove any revoked certificates. To do this  follow the instructions in [this module](https://forge.puppet.com/modules/m0dular/crl_truncate)                                                                             | Open a Support ticket referencing S0023 and provide [support script](https://puppet.com/docs/pe/latest/getting_support_for_pe.html#pe_support_script) output from the primary server, and errors or output collected from the resolution steps                                                                |