(SUP-4585) Update Readme for missing description of S0020 #207
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Aaronoftheages
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README.md
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| @@ -260,6 +260,7 @@ Refer below for next steps when any indicator reports a `false`. | |||
| | S0017 | Determines if there are any `OutOfMemory` errors in the `puppetdb` log. | [Increase the Java heap size for that service.](https://support.puppet.com/hc/en-us/articles/360015511413) | Open a Support ticket referencing S0017 and provide [puppet metrics](https://support.puppet.com/hc/en-us/articles/231751308), `/var/log/puppetlabs/puppetdb/puppetdb.log`, and the output of `puppet infra tune`.| | |||
| | S0018 | Determines if there are any `OutOfMemory` errors in the `orchestrator` log. | [Increase the Java heap size for that service.](https://support.puppet.com/hc/en-us/articles/360015511413) | Open a Support ticket referencing S0018 and provide [puppet metrics](https://support.puppet.com/hc/en-us/articles/231751308), `/var/log/puppetlabs/orchestration-services/orchestration-services.log`, and output of `puppet infra tune`.| | |||
| |S0019|Determines if there are sufficent jRubies available to serve agents.| Insufficient jRuby availability results in queued puppet agents and overall poor system performance. There can be many causes: [Insufficient server tuning for load](https://support.puppet.com/hc/en-us/articles/360013148854), [a thundering herd](https://support.puppet.com/hc/en-us/articles/215729277), and [insufficient system resources for scale.](https://puppet.com/docs/pe/latest/hardware_requirements.html#hardware_requirements) | If self-sevice fails to resolve the issue, open a ticket referencing S0019 and provide a description of actions so far and the output of the [support script.](https://puppet.com/docs/pe/latest/getting_support_for_pe.html#pe_support_script) | |||
| | S0020 | Determines if the Console status api reports all services as running | Checks Infrastracture services API for classifier information - Distinct to S0004. Which ever service returns in a state that is not running, examine the logging for that service to indicate the fault. | Open a Support ticket referencing S0020 and provide [Support Script](https://www.puppet.com/docs/pe/2023.4/getting_support_for_pe.html#pe_support_script-running-support-script) from your primary | | |||
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Checks Infrastracture services API for classifier information - Distinct to S0004. Which ever service returns in a state that is not running, examine the logging for that service to indicate the fault.
This section is still an incorrect description with no steps for the customer to execute, please change this to steps showing them how to identify which service is not running and links to the docs page for where logs reside with instructions to examine
Open a Support ticket referencing S0020 and provide Support Script from your primary
For this one i would state something like "please provide the name of the service that failed the approximate time it failed, and any error messages from the logging you examine" as well as the support script part you have here
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That's fine, I'll rewrite it as you've recommended it.
Self Service Steps added Exclusion Work for indicator_exclusions using hiera Release prep v4.0.0 Section on what to include for support desk S0020 self service steps updated, similar process as S0004
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Quick update to the readme, with s0020 marked out and self service steps marked out by @jordi-garcia.