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minor updates
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kprovance committed Jan 4, 2019
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65 changes: 65 additions & 0 deletions .github/ISSUE_TEMPLATE/dev.md
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---
name: Theme Developer
about: I am a developer who uses Redux in their theme/plugin.

---

<!--
Hello, and welcome to Redux Framework! We offer free bug reporting for our software. Since this service is free, we prefer to do support our way. This means we are asking you read the entire block of text below first. Please do not post a few lines of what you think it wrong. Doing so without the required information below will get your ticket closed without reply. We're sorry we have to enforce this policy now
PLEASE, BEFORE YOU POST, READ THIS ENTIRE BLOCK OF TEXT!!!
We require all of the information specified below for support. If this block of text is ignored or the required information not provided, your ticket with be automatically closed. NO exceptions. Thank you.
Are you a user reporting a bug with a theme or plugin?
======================================================
Redux is a tool for developers to include an options panel in their project. Consequently, we do not offer support for folks who have purchased a theme or plugin that uses Redux. The responsibility of support for themes and plugins falls upon it's author. We realize that some authors have included support links for Redux in their projects when they should not have. We do apologize for that confusion and are taking steps to remedy that situtation.
If you have purchased a theme or plugin that utilizes Redux, please contact the author for support. If the author is unavailable for support or has discontinued support, please refer to this before posting to our issue tracker: https://docs.reduxframework.com/core/support-defined/ If you are unable to get support for the author, we might be able to help you with a premium support purchase (https://reduxframework.com/extension/premium-support).
Have a development usage question?
==================================
The issue tracker isn't the best place for usage questions. This format is not well-suited for questions & answers and questions here don't have as much visibility as they do elsewhere. Before you ask a question, here are some resources to get help first:
- Try Redux: https://demo.reduxframework.com/
- Read the docs: https://docs.reduxframework.com/
- Look for/ask questions on StackOverflow: https://stackoverflow.com/questions/tagged/redux-framework
- Ask in our community Slack channel: http://slack.redux.io/
- For Premium support or advanced customizations we offer premium support. See https://reduxframework.com/extension/premium-support/ for more information.
Questions about a Redux extension?
==================================
All pre-sale and support for premium extensions need to be posted to the Redux Extensions Issue Tracker. Please do not post them to this issue tracker. https://github.com/reduxframework/redux-extensions/
Think you found a bug?
======================
Please use the "BUG REPORT" template below. Remember, we are rabid about backwards compatability. Do not submit fixes that break previous ways of doing so or they will be rejected.
Also, unless you provide a Support Hash, your request will also be rejected. NO exceptions. If you do not including this information and we close your ticket, please do not ask why. See See https://docs.reduxframework.com/core/generating-a-support-hash/ for more details.
You MUST be using Redux in dev mode when submitting an issue to us. If you are not, or have circumvented our dev mode protocol, you are on your own. There could be information in your issue that requires dev move active (Compressed Javascript, for example. We are unable to diagnose issues with compressed Javascript and why dev mode needs to be enabled).
If an error or notice appears on your screen, please cut and paste it into your issue. PLEASE, do not say you 'got an error' without telling us what the error or notice is. If you do so, the ticket will be closer without reply.
Before you post, check the JavaScript!
======================================
Sometimes, an issue may be tied to JavaScript. To make this determination, you will need to check the JavaScript console. To do this, ensure your web browser is the topmost window. On your keyboard, press CTRL+SHIFT+I. The JavaScript console will open. If there are notices or errors there, please cut and paste them into your issue. We would prefer a cut and paste, since it will include all pertinent information. Also, Redux dev mode must be enabled so an accurate line number may be reported.
-->

<!-- BUG TEMPLATE -->
## Support Hash
<!-- Instructions: https://docs.reduxframework.com/core/generating-a-support-hash -->

## Steps to reproduce
<!-- Please list your steps clearly so that we are able to do the same things you do to reproduce the issue. -->

## Expected Behavior
<!-- What did you expect to happen? -->

## Actual Behavior
<!-- WHat actually happened? -->

## Any Error Details (PHP/JavaScript)
<!-- Please post any PHP error messages, trace logs or JavaScript console error messages here -->
27 changes: 27 additions & 0 deletions .github/ISSUE_TEMPLATE/user.md
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---
name: Theme User
about: I purchased a theme/plugin that uses Redux.

---

<!--
PLEASE DO NOT POST! PLEASE READ!
If you are using a theme or a plugin that includes Redux Framework, we are unable to offer any kind of support.
Why? Well, Redux is a tool for developers to include an options panel in their project. Consequently, we do not and are not able to offer support for folks who have purchased a theme or plugin that uses Redux Framework. The responsibility of support for themes and plugins befalls upon its author.
The reason is simple. Each theme/plugin author integrates Redux is different ways. We have no way of knowing how these authors are using Redux in their projects. The project and the code belongs to them. The author must be the individual to support their work. It is their responsibility to debug any problems or issues that arise with their work. If the author makes the determination the issue rests with Redux Framework, then it is them who must come to us and file an issue. That is when we will be able to look into an issue more closely.
We realize that some authors have included support links for Redux in their projects, when they should not have. We do apologize for that confusion and are taking steps to remedy this confusion.
If you have purchased a theme or plugin that utilizes Redux, please contact the author for support. If the author is unavailable for support or has discontinued support, please refer to this before posting to our issue tracker: https://docs.reduxframework.com/core/support-defined. In extreme cases where support from the author is impossible, we might be able to help you with a premium support purchase: https://reduxframework.com/extension/premium-support. That service is not free. Please read the terms on that page carefully.
Because of these policies, we will no longer be able to answer the influx of these types of issues individually. They will be closed without reply. We're sorry about this and apologize for this inconvenience.
Please refer to your theme/plug documentation now how to contact the author for support.
Thank you. Good luck!
-->
2 changes: 1 addition & 1 deletion ISSUE_TEMPLATE
Expand Up @@ -27,7 +27,7 @@ All pre-sale and support for premium extensions need to be posted to the Redux E

Think you found a bug?
======================
Please use the "BUG REPORT" template below. Remember, we are rabbid about backwards compatability. Do not submit fixes that break previous ways of doing so or they will be rejected.
Please use the "BUG REPORT" template below. Remember, we are rabid about backwards compatability. Do not submit fixes that break previous ways of doing so or they will be rejected.

Also, unless you provide a Support Hash, your request will also be rejected. See https://docs.reduxframework.com/core/generating-a-support-hash/ for more details.

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2 changes: 1 addition & 1 deletion readme.txt
Expand Up @@ -3,7 +3,7 @@ Contributors: dovyp, kprovance
Donate link: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=MMFMHWUPKHKPW
Tags: admin, admin interface, options, theme options, plugin options, options framework, settings, web fonts, google fonts
Requires at least: 3.5.1
Tested up to: 4.9.9
Tested up to: 5.0.2
Stable tag: 3.6.15
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-3.0.html
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