Connection reset by peer

[Dmitry9292]

Hi there!
I am testing your program and its working good with mac systems, but windows is not working. It says "Connection reset by peer".
I am using self-hosted server by docker. All ports are open on server-side.
Tried client version: 1.1.8 and 1.1.9
Would be much appreciated if there is any tips or suggestions how I can fix it.
Thanks in advance!

[rustdesk]

Hope you can run from source code, and figure out the problem? We had such report before, but still can not reproduce. Really need your help.

[rustdesk]

Following below to build and run from source code
https://rustdesk.com/docs/en/dev/build/windows/

[yyusea]

https://mirrors.sjtug.sjtu.edu.cn/msys2/mingw/i686/mingw-w64-i686-libwinpthread-git-8.0.0.5906.c9a21571-1-any.pkg.tar.zst: failed: status code 404

for
git clone https://github.com/microsoft/vcpkg
cd vcpkg
git checkout 2021.12.01

[rtest12]

https://mirrors.sjtug.sjtu.edu.cn/msys2/mingw/i686/mingw-w64-i686-libwinpthread-git-8.0.0.5906.c9a21571-1-any.pkg.tar.zst: failed: status code 404

for git clone https://github.com/microsoft/vcpkg cd vcpkg git checkout 2021.12.01

Same error, how to get around it?

[imZack]

Same error here too. Not able to run from source code on those machines.
Is there a way that we can export logs and upload to here?

[rustdesk]

logs

log explains nothing for this.

[Vogelbusch]

We have the same error.
We run a RustDesk server with public IP address in our DMZ. Within our network, connections between clients work fine.
Connections between clients outside our network (Internet) cannot connect to other clients. The error message is in German "zurücksetzen durch gegenstelle".
See picture.
Other clients are not visible.

he firewall is open and allows all connections

[Vogelbusch]

SOLVED!
Our hbbs service has missed the parameter -r
hbbs -r relay.server.example -k _

[shayaknyc]

Hi folks. Found this thread while looking for a solution to the same problem. Currently running hbbs/hbbr in docker containers using docker-compose.

The docker-compose.yml file does contain hbbs -r url.com:21117 -k _ in the Execute section. Have no problems connecting between clients on local LAN, or through VPN. However, when not on the same LAN or VPN, the client constantly cycles between trying to connect and "reset by the peer" until it times-out and I have to click on "OK" or "Retry". I can confirm that the ID/Relay Server section has the correct ID server, relay server, and Key set up - as the destination client is showing "Ready".

Firewall ports are all open (TCP/UDP) on all machines that have RustDesk. Any ideas?

[monosoul]

Having the same issue. I run rustdesk in a container, connection only works when in the same network

[monosoul]

OK, figured it out.

@shayaknyc make sure hbbr and hbbs volumes have the same id_ed25519 and id_ed25519.pub.

@rustdesk probably it makes sense to change this line: https://github.com/rustdesk/rustdesk-server/blob/063b4543682815bbd6fa329f3c977c00c6b1475f/docker-compose.yml#L33 to use the same volume for both hbbr and hbbs

[shayaknyc]

Ah! Let me try it and see if that fixes the issue.

Edit: Yup! That did it. I backed up the id_ed25519 and id_ed25519.pub files in ./hbbr and copied over the same files from ./hbbs. Restarted docker containers, and it seemed to work externally. Excellent! Thanks for troubleshooting. Definitely this should be amended in the docker-compose file in some way.

[Dmitry9292]

OK, figured it out.

@shayaknyc make sure hbbr and hbbs volumes have the same id_ed25519 and id_ed25519.pub.

@rustdesk probably it makes sense to change this line: https://github.com/rustdesk/rustdesk-server/blob/063b4543682815bbd6fa329f3c977c00c6b1475f/docker-compose.yml#L33 to use the same volume for both hbbr and hbbs

Thank you! With this workaround connection is working as expected. Might need to be mentioned on FAQ or other section.

[ll3N1GmAll]

I have this same issue; but am not using the docker container. Client connects, then hangs on "waiting for image" for a second, and then i get the "reset by peer" error. This just keeps looping indefinitely until i stop it. All other clients are working fine except this one. This is a linux client; but other linux clients work fine. This client is running PopOS. So, it's possible the GUI is having an issue with RustDesk.