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Email sent from case does not have the correct "From" information. #8177
Labels
Area: Emails:Compose
Issues & PRs related to email compose
Priority:Important
Issues & PRs that are important; broken functions, errors - there are workarounds
Status:Fix Proposed
A issue that has a PR related to it that provides a possible resolution
Type: Bug
Bugs within the core SuiteCRM codebase
Comments
Also for me ""From" Name" field of "Inbound Emails" is not working. No matter what I put, it does not appear on the email address. I tried also to put it directly in the ""From" Address" field but then the From header in the resulting email does not surrond the name part with double quotes. Regards, |
thingumajig42
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Nov 14, 2019
…il information Also fixes: -salesagility#8177-Email sent from case does not have the correct "From" information -salesagility#7407-"Users may send as themselves" broken - Invalid address: (punyEncode) -salesagility#7692-From adress incorrect when replying to email Reintroduced the code that was removed as a fix for salesagility#7407 and fixed it by checking for the case within the condition. Resolves: salesagility#8177, salesagility#7692, salesagility#7407
This was referenced Nov 14, 2019
thingumajig42
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Nov 16, 2019
…il information Also fixes: -salesagility#8177-Email sent from case does not have the correct "From" information -salesagility#7407-"Users may send as themselves" broken - Invalid address: (punyEncode) -salesagility#7692-From adress incorrect when replying to email Reintroduced the code that was removed as a fix for salesagility#7407 and fixed it by checking for the case within the condition. Resolves: salesagility#8177, salesagility#7692, salesagility#7407
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thingumajig42
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Feb 2, 2020
…il information Also fixes: -salesagility#7407-"Users may send as themselves" broken - Invalid address: (punyEncode) -salesagility#7692-From adress incorrect when replying to email Reintroduced the code that was removed as a fix for salesagility#7407 and fixed it by checking for the case within the condition. Resolves: salesagility#8177, salesagility#7692, salesagility#7407
Mac-Rae
added
Type: Bug
Bugs within the core SuiteCRM codebase
Area: Emails:Compose
Issues & PRs related to email compose
Status:Fix Proposed
A issue that has a PR related to it that provides a possible resolution
Priority:Important
Issues & PRs that are important; broken functions, errors - there are workarounds
labels
Feb 25, 2020
code-ph0y
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Jun 19, 2020
…il information Also fixes: -salesagility#8177-Email sent from case does not have the correct "From" information -salesagility#7407-"Users may send as themselves" broken - Invalid address: (punyEncode) -salesagility#7692-From adress incorrect when replying to email Reintroduced the code that was removed as a fix for salesagility#7407 and fixed it by checking for the case within the condition. Resolves: salesagility#8177, salesagility#7692, salesagility#7407
code-ph0y
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to code-ph0y/SuiteCRM
that referenced
this issue
Jun 19, 2020
…il information Also fixes: -salesagility#8177-Email sent from case does not have the correct "From" information -salesagility#7407-"Users may send as themselves" broken - Invalid address: (punyEncode) -salesagility#7692-From adress incorrect when replying to email Reintroduced the code that was removed as a fix for salesagility#7407 and fixed it by checking for the case within the condition. Resolves: salesagility#8177, salesagility#7692, salesagility#7407
code-ph0y
pushed a commit
to code-ph0y/SuiteCRM
that referenced
this issue
Jun 19, 2020
…il information Also fixes: -salesagility#8177-Email sent from case does not have the correct "From" information -salesagility#7407-"Users may send as themselves" broken - Invalid address: (punyEncode) -salesagility#7692-From adress incorrect when replying to email Reintroduced the code that was removed as a fix for salesagility#7407 and fixed it by checking for the case within the condition. Resolves: salesagility#8177, salesagility#7692, salesagility#7407
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Labels
Area: Emails:Compose
Issues & PRs related to email compose
Priority:Important
Issues & PRs that are important; broken functions, errors - there are workarounds
Status:Fix Proposed
A issue that has a PR related to it that provides a possible resolution
Type: Bug
Bugs within the core SuiteCRM codebase
Issue
Bug on versions 7.11.7 and 7.11.8, when sending an email from the cases module.
While responding to an email received through an inbound group, the mail does not seem to have the correct "From Name" in the response. It picks up the "From address"(email ID) instead of the "From Name"(actual name of the user sending the mail).
This used to work with 7.11.6
Expected Behavior
The received email should have the sender details as "Sender Name <from@email.com>".
Actual Behavior
The email that is received has the “From” details similar to "from@email.com <from@email.com>"
Possible Fix
Steps to Reproduce
Context
The email does not give the name of the user and only gives the email id. Its very unprofessional but also there is no differentiation of who sent it as it is a common/group email
Your Environment
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