Chrome stopped printing

[bastik-1001]

Describe what you noticed and did

gazuzzaki over at the forums posted:

ERROR:
No error message. Just grayed out Print/Preview dialog. See attached screenshot.

TIMING:
First encountered Monday, May 20th, 2024 after the latest Chrome update.

STEPS TO REPRODUCE:
Any attempt to print, such as Ctrl+P, while Chrome is running in Sandboxie. Printing works fine outside the sandbox. Verified on several machines.

OTHER BROWSERS:
Tested with Firefox - unaffected. Printing in Firefox, including installed directly into a sandbox, works as expected.

How often did you encounter it so far?

No response

Expected behavior

To print, I assume.

Affected program

Google Chrome Version 125.0.6422.61 (Official Build) (64-bit)

Download link

Not provided

Where is the program located?

This was not stated.

Did the program or any related process close unexpectedly?

No, not at all.

Crash dump

No response

What version of Sandboxie are you running now?

Classic 5.68.7 (64-bit)

Is it a new installation of Sandboxie?

The original installations date from ~2016 and are being regularly updated.

Is it a regression from previous versions?

No, I've never encountered this issue before.

In which sandbox type you have this problem?

This was not mentioned. Although personally, I'm a user since Tzuk's times, I don't know how to answer this question. I am not aware of there being different types of sandboxes.

Can you reproduce this problem on a new empty sandbox?

Yes.

What is your Windows edition and version?

Windows 10 Home Version 22H2 OS build 19045.4412

In which Windows account you have this problem?

Standard user.

Please mention any installed security software

None, except Windows Defender that came by default with Windows 10.

Did you previously enable some security policy settings outside Sandboxie?

No.

Trace log

No response

Sandboxie.ini configuration

[GlobalSettings]

Template=Edge_Fix
Template=Edge_Win11Fix
Template=VirtualDesktopManager
Template=AdobeDistiller
Template=AdobeAcrobatReader
Template=WindowsRasMan
Template=7zipShellEx
Template=WindowsLive
Template=OfficeLicensing
Template=OfficeClickToRun
ActivationPrompt=n

[DefaultBox]

ConfigLevel=10
AutoRecover=y
Template=SkipHook
Template=FileCopy
Template=qWave
Template=BlockPorts
Template=LingerPrograms
Template=Chrome_Phishing_DirectAccess
Template=Firefox_Phishing_DirectAccess
Template=AutoRecoverIgnore
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
RecoverFolder=%Personal%
RecoverFolder=%Favorites%
RecoverFolder=%Desktop%
BorderColor=#00FFFF,ttl
Enabled=y
DropAdminRights=y

[UserSettings_25CC03D3]

SbieCtrl_UserName=secretary
SbieCtrl_NextUpdateCheck=1716839498
SbieCtrl_UpdateCheckNotify=n
SbieCtrl_ShowWelcome=n
SbieCtrl_AutoApplySettings=n
SbieCtrl_HideWindowNotify=n
SbieCtrl_WindowCoords=572,460,873,517
SbieCtrl_ActiveView=40021
SbieCtrl_ProcessViewColumnWidths=250,70,300
BoxDisplayOrder=Browsing_Dubious,DefaultBox,Specific_Purpose(Amazon,Quickbooks),Forced_Acrobat,Forced_Acrobat_Full,Forced_Chrome,FORCED_Firefox,Forced_iexplore,Forced_MS_Office,Forced_Skype,Forced_USB,Forced_VideoLAN,RingCentral_Admin_DO_NOT_CLEAN,Camera_Testing_Leave_Alone,Web_design,WZ_HVAC,Z_FB_Ondrej_DONT_delete
SbieCtrl_EnableLogonStart=y
SbieCtrl_EnableAutoStart=y
SbieCtrl_AddDesktopIcon=n
SbieCtrl_AddQuickLaunchIcon=n
SbieCtrl_AddContextMenu=y
SbieCtrl_AddSendToMenu=y
SbieCtrl_RecoverTarget=D:\Dropbox (Sontag, Inc.)\3-HR\New Hire Documents
SbieCtrl_SaveRecoverTargets=y
SbieCtrl_HideMessage=2308,[41 / C0000024]
SbieCtrl_HideMessage=2224,AcroCEF.exe [Forced_Acrobat]
SbieCtrl_HideMessage=2321,[C0000022 / 77]
SbieCtrl_HideMessage=2335,msedge.exe [88 / 0]
SbieCtrl_HideMessage=2191,firefox.exe
SbieCtrl_HideMessage=2224,msedge.exe [Forced_iexplore]
SbieCtrl_HideMessage=2192
SbieCtrl_HideMessage=2214,MSIServer
SbieCtrl_HideMessage=2219,SandboxieDcomLaunch.exe [Forced_Acrobat_Full]
SbieCtrl_HideMessage=2220,SandboxieDcomLaunch.exe [Forced_Acrobat_Full]
SbieCtrl_HideMessage=2101,ConnectPort (C0000022) access=001F0000 initialized=1
SbieCtrl_HideMessage=2219,SandboxieDcomLaunch.exe [Forced_Chrome]
SbieCtrl_HideMessage=2220,SandboxieDcomLaunch.exe [Forced_Chrome]
SbieCtrl_HideMessage=2219,SandboxieDcomLaunch.exe [Z_FB_Ondrej_DONT_delete]
SbieCtrl_HideMessage=2220,SandboxieDcomLaunch.exe [Z_FB_Ondrej_DONT_delete]
SbieCtrl_HideMessage=2220,SandboxieDcomLaunch.exe [FORCED_Firefox]
SbieCtrl_HideMessage=2219,SandboxieDcomLaunch.exe [FORCED_Firefox]
SbieCtrl_HideMessage=2214,bits
SbieCtrl_HideMessage=2219,SandboxieDcomLaunch.exe [WZ_HVAC]
SbieCtrl_HideMessage=2220,SandboxieDcomLaunch.exe [WZ_HVAC]
SbieCtrl__IgnoreUpdate=5.49.0
SbieCtrl__IgnoreUpdate=5.51.3
SbieCtrl__IgnoreUpdate=5.53.3
SbieCtrl__IgnoreUpdate=5.55.7
SbieCtrl__IgnoreUpdate=5.55.8
SbieCtrl__IgnoreUpdate=5.55.10
SbieCtrl__IgnoreUpdate=5.55.13
SbieCtrl__IgnoreUpdate=5.55.20
SbieCtrl__IgnoreUpdate=5.55.22
SbieCtrl__IgnoreUpdate=5.56.3
SbieCtrl__IgnoreUpdate=5.57.7
SbieCtrl__IgnoreUpdate=5.59.2
SbieCtrl__IgnoreUpdate=5.60.0
SbieCtrl__IgnoreUpdate=5.60.3
SbieCtrl__IgnoreUpdate=5.51.6
SbieCtrl__IgnoreUpdate=5.64.8
SbieCtrl__IgnoreUpdate=5.65.5
SbieCtrl__IgnoreUpdate=5.66.2
SbieCtrl__IgnoreUpdate=5.66.4
SbieCtrl__IgnoreUpdate=5.67.3
SbieCtrl__IgnoreUpdate=5.67.9
SbieCtrl__IgnoreUpdate=5.68.3
SbieCtrl__IgnoreUpdate=5.68.7
SbieCtrl_ShouldDeleteNotify=n
SbieCtrl_SettingChangeNotify=n
SbieCtrl_BoxExpandedView=Browsing_Dubious,Forced_Acrobat,FORCED_Firefox,Forced_iexplore,FORCED_RingCentral,Forced_VideoLAN

[Browsing_Dubious]

ConfigLevel=10
AutoRecover=y
Template=OpenSmartCard
Template=OpenBluetooth
Template=SkipHook
Template=FileCopy
Template=AutoRecoverIgnore
Template=Firefox_Phishing_DirectAccess
Template=Chrome_Phishing_DirectAccess
Template=LingerPrograms
Template=BlockPorts
Template=qWave
RecoverFolder=%Desktop%
RecoverFolder=%Favorites%
RecoverFolder=%Personal%
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
BorderColor=#00FFFF,ttl
Enabled=y
CopyLimitKb=300420

[Forced_Chrome]

ConfigLevel=10
AutoRecover=y
Template=SkipHook
Template=FileCopy
Template=qWave
Template=BlockPorts
Template=LingerPrograms
Template=Chrome_Phishing_DirectAccess
Template=Firefox_Phishing_DirectAccess
Template=AutoRecoverIgnore
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
RecoverFolder=%Personal%
RecoverFolder=%Favorites%
RecoverFolder=%Desktop%
BorderColor=#00FFFF,ttl
Enabled=y
DropAdminRights=y
ForceProcess=chrome.exe

[Forced_Acrobat]

ConfigLevel=10
AutoRecover=y
Template=SkipHook
Template=FileCopy
Template=AutoRecoverIgnore
Template=Firefox_Phishing_DirectAccess
Template=Chrome_Phishing_DirectAccess
Template=LingerPrograms
Template=BlockPorts
Template=qWave
RecoverFolder=%Desktop%
RecoverFolder=%Favorites%
RecoverFolder=%Personal%
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
BorderColor=#00FFFF,ttl
Enabled=y
DropAdminRights=y
ForceProcess=acrobat.exe
ForceProcess=adobe_updater.exe
ForceProcess=acrord32.exe
ForceProcess=acrobatinfo.exe

[UserSettings_25D003C2]

SbieCtrl_UserName=waltadmin
SbieCtrl_ShowWelcome=n
SbieCtrl_NextUpdateCheck=1596077706
SbieCtrl_UpdateCheckNotify=n
SbieCtrl_WindowCoords=200,150,1237,703
SbieCtrl_ActiveView=40021
SbieCtrl_AutoApplySettings=n

[Forced_VideoLAN]

ConfigLevel=10
AutoRecover=y
Template=SkipHook
Template=FileCopy
Template=AutoRecoverIgnore
Template=Firefox_Phishing_DirectAccess
Template=Chrome_Phishing_DirectAccess
Template=LingerPrograms
Template=BlockPorts
Template=qWave
RecoverFolder=%Desktop%
RecoverFolder=%Favorites%
RecoverFolder=%Personal%
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
BorderColor=#00FFFF,ttl
Enabled=y
DropAdminRights=y
ForceProcess=vlc.exe

[Forced_iexplore]

ConfigLevel=10
AutoRecover=y
Template=SkipHook
Template=FileCopy
Template=AutoRecoverIgnore
Template=Firefox_Phishing_DirectAccess
Template=Chrome_Phishing_DirectAccess
Template=LingerPrograms
Template=BlockPorts
Template=qWave
RecoverFolder=%Desktop%
RecoverFolder=%Favorites%
RecoverFolder=%Personal%
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
BorderColor=#00FFFF,ttl
Enabled=y
DropAdminRights=y
ForceProcess=msedge.exe
ForceProcess=iexplore.exe

[FORCED_RingCentral]
ConfigLevel=10
AutoRecover=y
Template=AutoRecoverIgnore
Template=Firefox_Phishing_DirectAccess
Template=Chrome_Phishing_DirectAccess
Template=LingerPrograms
Template=BlockPorts
Template=qWave
Template=FileCopy
Template=SkipHook
RecoverFolder=%Desktop%
RecoverFolder=%Favorites%
RecoverFolder=%Personal%
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
BorderColor=#00FFFF,ttl
Enabled=y
DropAdminRights=y

[FORCED_Firefox]
ConfigLevel=10
AutoRecover=y
Template=AutoRecoverIgnore
Template=Firefox_Phishing_DirectAccess
Template=Chrome_Phishing_DirectAccess
Template=LingerPrograms
Template=BlockPorts
Template=qWave
Template=FileCopy
Template=SkipHook
RecoverFolder=%Desktop%
RecoverFolder=%Favorites%
RecoverFolder=%Personal%
RecoverFolder=%{374DE290-123F-4565-9164-39C4925E467B}%
BorderColor=#00FFFF,ttl
Enabled=y
DropAdminRights=y
ForceProcess=firefox.exe

Edit: Updated post with new information provided by the user.

[jactee]

The same thing happens with the edge browser

[DavidXanatos]

does this issue started with a particular chrome build? (does downgrading to an older version fixes it)
Or windows update, or sandboxie release?

[ITSWNY]

Unable to print from MS Edge starting today.
We force Edge to run sandboxed
Running Edge outside of sandbox; it prints fine. In sandbox, grayed out on the print preview screen like original poster's Chrome

Sandboxie-Plus-x64-v1.13.7
Windows 10

Recently installed windows updates:
KB5036892
KB5036608
KB5034763

Uninstalled, updated to latest stable, deleted sandbox (That's the extent of my Sandboxie troubleshooting toolkit unfortunatly)

[jactee]

It started with an the last Edge update Jack

…

-----------------------------------------From: "DavidXanatos" To: "sandboxie-plus/Sandboxie" Cc: "jactee", "Comment" Sent: Wednesday May 22 2024 11:59:17AM Subject: Re: [sandboxie-plus/Sandboxie] Chrome stopped printing (Issue #3926) does this issue started with a particular chrome build? Or windows update, or sandboxie release? — Reply to this email directly, view it on GitHub [1], or unsubscribe [2]. You are receiving this because you commented.Message ID: Links: ------ [1] #3926 (comment) [2] https://github.com/notifications/unsubscribe-auth/A4D7BCNKA45GETKO6QUZQADZDS6FJAVCNFSM6AAAAABICAPXSWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMRVGE2TAOJYGI

[bastik-1001]

The original reporter replied to the question if a previous version works:

Printing from sandboxed Chrome DOES work with:

Chrome:
Version 124.0.6367.202 (Official Build) (64-bit)

Printing from sandboxed Chrome does NOT work with:

Chrome:
Version 125.0.6422.61 (Official Build) (64-bit)

So yes, it looks like the issue really is related to the latest version of Chrome.

[VisionXi]

Confirmation also from my side for Chrome under Windows 10 as well as Windows 11. Under Windows 10 it came with the last update on Version 125.x. But under Windows 11 probably even with updates before the last 125.x, because I noticed it under Windows 11 already last week.

[WSC33]

I have exactly the same issue with Chrome which seems to have started with the latest Chrome release. The print works fine outside of Sandboxie. I have Version 5.68.7, 64 bit of Sandboxie.

Thanks.

WSC33

[offhub]

Can you print from the system dialog? Ctrl+Shift+P

[DavidXanatos]

Seams chrome is using some new COM based printing function, in a Green Box with Template=OpenCOM printing works

[DavidXanatos]

Which is the exact chrome version which introduced this issue?

[WSC33]

For me it was Version 125.0.6422.113 (Official Build) (64-bit).

[WSC33]

"Seams chrome is using some new COM based printing function, in a Green Box with Template=OpenCOM printing works"

Are you going to release a patch or is there a setting chang that I need to make? I have the latest Classic SB.

[WSC33]

"Can you print from the system dialog? Ctrl+Shift+P"

No, it jams and lockes up the screen. I have to kill the web page to exit.

[Tsimmes]

Also cannot print from Microsoft Edge with Sandboxie 5.68.7, 64 or x64-v5.68.4. Print icon greyed out, All printing functions work fine when Sandboxie is uninstalled.

[new-userAOI]

I have the same behavior on edge(ver:125.0.23.35) with the latest versions of Microsoft kbs. printing and blank page screen, unable to print anything, error message: "print preview failed".
sandboxie version: 5.67.7 (64 bits)
do you foresee a correction in the future?
Sincerely,

[ITSWNY]

While this originally was reported with Chrome, several other poster have indicated it occurring with Edge as well

The issue with Edge: Unable to print, Unable to preview and print icon greyed out

I WAS able to fix my Edge printing issue (at least allow it to print) by editing my DefaultBox:

1. Changing my sandbox box type to be Green (Application Compartment)
2. Adding to the Template.ini the following: Template=OpenCOM

It did allow the print functionality but the following 3 warning messages where observed

• msedge.exe SBIE2206 Failed processing AutoExec Setting -2 [C0000022]
• msedge.exe SBIE2309 Could not disable COM+/DCOM [C0000022]
• msedge.exe SBIE2312 Could not enable browser new process setting [99/C0000001]

I just choose to suppress these warnings in the future, users can print & everyone is happy

[jedimasterspaz]

I opened Template.ini for Sandboxie Classic, to edit it, the comment section in the beginning said not to edit Template.ini. Do I edit it anyway?

[jedimasterspaz]

I opened Template.ini for Sandboxie Classic to edit it, but the comment section at the beginning said not to. Should I edit it anyway? If I do, how do I get past the permissions issue?

[Tsimmes]

It's been well over three weeks now; no printing function from within Chrome or Edge. I purchased my original version of Sandboxie from Tzuk; maybe you folks should stop asking for donations with time-outs until you get this figured out.

[ITSWNY]

If you follow my steps, you will be able to print. The issue has been reported and is listed as "Open".

I WAS able to fix my Edge printing issue (at least allow it to print) by editing my DefaultBox:

Changing my sandbox box type to be Green (Application Compartment)
Adding to the global ini the following: Template=OpenCOM
It did allow the print functionality but the following 3 warning messages where observed:

msedge.exe SBIE2206 Failed processing AutoExec Setting -2 [C0000022]
msedge.exe SBIE2309 Could not disable COM+/DCOM [C0000022]
msedge.exe SBIE2312 Could not enable browser new process setting [99/C0000001]

I just choose to suppress these warnings in the future, users can print & everyone is happy

[brianshmrian]

I was able to get printing to work again in Chrome running in Sandboxie by passing the following launch flag to Chrome:

--disable-features=PrintCompositorLPAC

I found the suggestion here: https://support.google.com/chrome/thread/276904963/print-preview-failed-google-chrome?hl=en