Callcenter agent and queue related data in JSON format

[rahulsonawane1518]

Hi All,

We are trying to build callcenter related application using freeswitch call center module but we are unable to get the queue and agent related data in json format using freeswitch api.

W are getting data in text form but not in JSON format.

Can anybodt helpin this ?

[seven1240]

patches welcome. or you can directly query from DB if you use an external DB.

[jkimilu]

Any luck with this? i am facing the same issue,or is there a way in php for format the plain text to json?

[suiyuemanbu]

json {"command": "callcenter_config", "data": {"arguments":"queue list agents", "queue_name":"901"}}
result is:
{
"command": "callcenter_config",
"data": {
"arguments": "queue list agents",
"queue_name": "901"
},
"status": "success",
"response": [
{
"name": "xxx",
"instance_id": "single_box",
"uuid": "",
"type": "callback",
"contact": "[leg_timeout=45]xxx",
"status": "Available",
"state": "Waiting",
"max_no_answer": "1",
"wrap_up_time": "10",
"reject_delay_time": "0",
"busy_delay_time": "0",
"no_answer_delay_time": "0",
"last_bridge_start": "xxx",
"last_bridge_end": "xxx",
"last_offered_call": "xxx",
"last_status_change": "xxx",
"no_answer_count": "xx",
"calls_answered": "xx",
"talk_time": "xx",
"ready_time": "xxx"
}
]
}

it is JSON format

[jkimilu]

This is great..how do i send the api command to achieve this result

…

On Tue, Apr 9, 2024 at 1:50 PM suiyuemanbu ***@***.***> wrote: json {"command": "callcenter_config", "data": {"arguments":"queue list agents", "queue_name":"901"}} result is: { "command": "callcenter_config", "data": { "arguments": "queue list agents", "queue_name": "901" }, "status": "success", "response": [ { "name": "xxx", "instance_id": "single_box", "uuid": "", "type": "callback", "contact": "[leg_timeout=45]xxx", "status": "Available", "state": "Waiting", "max_no_answer": "1", "wrap_up_time": "10", "reject_delay_time": "0", "busy_delay_time": "0", "no_answer_delay_time": "0", "last_bridge_start": "xxx", "last_bridge_end": "xxx", "last_offered_call": "xxx", "last_status_change": "xxx", "no_answer_count": "xx", "calls_answered": "xx", "talk_time": "xx", "ready_time": "xxx" } ] } it is JSON format — Reply to this email directly, view it on GitHub <#2404 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAHNEZPAOEJDCUNONPDSGODY4PBV3AVCNFSM6AAAAABEQAWE42VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBUG4YDAOJVGY> . You are receiving this because you commented.Message ID: ***@***.***>

[jkimilu]

Hello, Kindly, how can i have the actual agent name included in the result, instead of the UUID, see below result. { "name": "a1dba0db-473c-4567-bfa1-65e02b951f46", "instance_id": "single_box", "uuid": "", "type": "callback", ...... }

…

On Tue, Apr 9, 2024 at 1:59 PM Joel Kimilu ***@***.***> wrote: This is great..how do i send the api command to achieve this result On Tue, Apr 9, 2024 at 1:50 PM suiyuemanbu ***@***.***> wrote: > json {"command": "callcenter_config", "data": {"arguments":"queue list > agents", "queue_name":"901"}} > result is: > { > "command": "callcenter_config", > "data": { > "arguments": "queue list agents", > "queue_name": "901" > }, > "status": "success", > "response": [ > { > "name": "xxx", > "instance_id": "single_box", > "uuid": "", > "type": "callback", > "contact": "[leg_timeout=45]xxx", > "status": "Available", > "state": "Waiting", > "max_no_answer": "1", > "wrap_up_time": "10", > "reject_delay_time": "0", > "busy_delay_time": "0", > "no_answer_delay_time": "0", > "last_bridge_start": "xxx", > "last_bridge_end": "xxx", > "last_offered_call": "xxx", > "last_status_change": "xxx", > "no_answer_count": "xx", > "calls_answered": "xx", > "talk_time": "xx", > "ready_time": "xxx" > } > ] > } > > it is JSON format > > — > Reply to this email directly, view it on GitHub > <#2404 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AAHNEZPAOEJDCUNONPDSGODY4PBV3AVCNFSM6AAAAABEQAWE42VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBUG4YDAOJVGY> > . > You are receiving this because you commented.Message ID: > ***@***.***> >