Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Add back email validation step #220

Closed
jnordberg opened this issue Feb 19, 2018 · 7 comments
Closed

Add back email validation step #220

jnordberg opened this issue Feb 19, 2018 · 7 comments
Assignees

Comments

@jnordberg
Copy link
Contributor

jnordberg commented Feb 19, 2018

Having the email validation step part of the approval is bad ux. Users expect a validation email. It also creates some issues that are hard to address without redesigning the system, namely:

  • Users can signup with a typo in their address, verify their number and never receive the approval email.
  • Users can register multiple accounts using the same email and different phone numbers
@gregory-latinier
Copy link
Contributor

This was a request. See #157
What do you want to do ?

@TimCliff
Copy link

I would recommend just starting with an email that gets sent after they have completed the step to verify their SMS, just letting them know that they are in the queue to be reviewed, and they will receive another email once the account is approved. This would fix about 80% of the UX issues. If you included the username they applied for, that would help too. You could also link to the steemit.com FAQ page where it recommends alternate signup methods (if they don't want to wait).

The corner case where they entered the wrong email is a more complicated issue. I suggest having a separate discussion on how to handle that in #205.

For the "multiple emails, same phone number" issue - can that just be solved on the approval end?

@gl2748
Copy link
Contributor

gl2748 commented Mar 7, 2018

Old email signup work:
#90

@Jolly-Pirate
Copy link

Jolly-Pirate commented Mar 8, 2018

Email confirmation is important, because some users make typos in the account name and/or the email. It would be good to add fields to retype the username and the email (not paste it) to be sure they don't mess things up.

@bnchdrff
Copy link
Contributor

bnchdrff commented Mar 8, 2018

should email validation be required to proceed past the "Enter your email address" step of the form?

should we add a second "confirm your email" input on this step, also?

@Jolly-Pirate
Copy link

@bnchdrff I'm in favor of that, yes.

@TimCliff
Copy link

TimCliff commented Mar 8, 2018

Actually adding email “verification” creates a complicated signup flow that I think more users will end up having an issue with. When they have to go from website, to email, then back to website in order to complete all the steps - there is a lot of room for error.

I suggest for this issue we just add an informative email, after they confirm SMS to let the user know what their current status is (in the queue), provide them with their account name (so they have a record of it) and let them know we will send them another email once their account is approved.

Handing the case of an incorrect email being entered would be best addressed in another issue: #205

gl2748 added a commit that referenced this issue Mar 13, 2018
gl2748 added a commit that referenced this issue Mar 13, 2018
gl2748 added a commit that referenced this issue Mar 19, 2018
gl2748 added a commit that referenced this issue Mar 19, 2018
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Projects
None yet
Development

No branches or pull requests

8 participants