Version 3.4.0

core.php

@@ -32,7 +32,6 @@
     "license_owner"             => "License Owner",
     "license_created"           => "License Created",
     "license_type"              => "License Type",
-    "no_branding"               => "No Branding",
     "branding"                  => "Branding",
     "license_expires"           => "License Expires",
     "license_valid_ip"          => "License Valid IP(s)",
@@ -65,7 +64,6 @@
 
     // Company
     "company"                   => "Company|Companies",
-    "company_name"              => "Company Name",
 
     // Email
     "default_email_addr"        => "Default Email Address",
@@ -111,7 +109,6 @@
     "scheduled_task"            => "Scheduled Task|Scheduled Tasks",
     "interval_desc"             => "Set how often this task runs, for example setting 5 minutes will mean that the task runs every 5 minutes if the cron is active and running.",
     "cron_settings"             => "Cron Settings",
-    "cron_makesure"             => "Please create a cron job with the following entry: ",
     "cron_running"              => "Running",
     "cron_not_running"          => "Not Running",
     "task_ran"                  => "Successfully ran scheduled task manually.",
@@ -165,7 +162,6 @@
     "messages_desc"             => "Private Messages serve as a useful way for 1:1 conversations with other help desk operators.",
     "configure"                 => "Configure Your Help Desk",
     "configure_desc"            => "SupportPal contains a number of settings enabling you to configure the help desk to your own preference.",
-    "company_name_desc"         => "Your company name is used for all correspondence with users.",
     "default_email"             => "Default Email Address",
     "default_email_desc"        => "The default email address to use for all outbound correspondence to users.",
     "dept_settings_desc"        => "We realise that departments within your organisation operate differently. Department settings enable you to override global settings.",
@@ -226,11 +222,6 @@
     "pretty_urls"               => "Pretty URLs",
     "pretty_urls_desc"          => "Enabling will remove index.php from URLs, only enable if you are able to access the operator panel without index.php. Disable if you do not have mod_rewrite installed, .htaccess files are not allowed or haven't converted the Apache .htaccess rewrite rules to work with your alternative web server.",
 
-    /*
-     * 2.0.1
-     */
-    "incoming_rejected"         => "Incoming (Rejected)",
-
     /*
      * 2.0.2
      */
@@ -257,10 +248,8 @@
     "generalsetting_desc"       => "Edit the settings that apply to all of SupportPal. If you wish to edit settings for a specific section, e.g. Tickets, open the section in the sidebar to view available settings for that module. Settings related to your brand(s) can be found by clicking Brands in the sidebar.",
     "brand"                     => "Brand|Brands",
     "brand_desc"                => "A brand is your customer-facing identity within SupportPal, allowing several channels of communication. Several brands can be operated seamlessly under a single, unified operator panel.",
-    "brand_name"                => "Brand Name",
     "default_brand"             => "Default Brand",
     "default_brand_desc"        => "Select the brand that will be used by default when visitors visit the frontend and a matching brand cannot be found.",
-    "brand_name_desc"           => "The name of the brand as seen by end-users.",
     "brand_enabled_desc"        => "Toggle to enable or disable the brand. Disabled brands cannot be utilised and won't count as part of the brands allowed on your license, disabling can be used to temporarily hide a brand and/or retain information. Deleting a brand will remove all information including users and tickets that are related to it.",
     "inherit_global_setting"    => "Inherit Global Setting",
     "brand_date_format_desc"    => "The date format used for this brand's frontend.",
@@ -298,7 +287,6 @@
     "app_logs_desc"             => "All warnings and errors from general usage of the help desk are logged here. You may be asked to provide one or more of these logs when requesting support.",
     "email_logs"                => "Email Logs",
     "email_logs_desc"           => "Details about incoming emails are stored in these files when they are being parsed and imported as tickets.",
-    "query_logs"                => "SQL Query Logs",
 
     /*
      * 2.1.2
@@ -376,7 +364,6 @@
      */
     "enable_ssl_warning"        => "If you enable this setting when the page doesn't load correctly, you may be locked out of SupportPal!",
     "verify_frontend_loads"     => "Please verify that the frontend loads correctly below.",
-    "query_logs_desc"           => "These logs contain all MySQL queries that are run when utilising the help desk. The logs are only stored when debug mode is manually enabled in the app configuration file.",
     "twig_operator_signature"   => "The {{ operator.signature|raw }} merge field will be processed at runtime hence the preview may be incorrect.",
 
     /*
@@ -488,7 +475,33 @@
     "create_credentials"        => "Please create authentication credentials via the <a href=\":route\">Third-Party Integration</a> page.",
     "oauth_data_missing"        => "The client ID and/or secret haven't been set and are required. Once you have set it up as per the below instructions, close the pop-up and re-validate.",
     "configure_after_brand_created" => "This may be configured after the brand has been created.",
-    'get_access_token'          => 'Get Access Token',
-    'reset_access_token'        => 'Reset Access Token',
+    "get_access_token"          => "Get Access Token",
+    "reset_access_token"        => "Reset Access Token",
+
+    /*
+     * 3.4.0
+     */
+    "brand_name"                => "Brand Name",
+    "brand_name_desc"           => "Your brand name is used for all correspondence with users.",
+    "supportpal_announcements"  => "SupportPal Announcements",
+    "add_selectize"             => "Add <strong>:item</strong>...",
+    "plugin_author_uri_short"   => "Author URI",
+    "plugin_vendor_name_short"  => "Vendor Name",
+    "open_link_in_new_tab"      => "Open link in new tab",
+    "general_settings"          => "Configure general settings",
+    "configure_brand"           => "Configure brand",
+    "configure_department"      => "Configure department",
+    "setup_cron"                => "Set-up cron job",
+    "channel_settings"          => "Update ticket channel settings",
+    "add_user"                  => "Add a new user",
+    "open_ticket"               => "Open a new ticket",
+    "reply_ticket"              => "Reply to ticket",
+    "new_version_available"     => "New Version Available",
+    "new_version_desc"          => "A new version of SupportPal has been released, we always recommend to keep your installation up to date.<div class='description'>Acknowledging this notice will hide it until a newer version is released.</div>",
+    "download"                  => "Download",
+    "acknowledge"               => "Acknowledge",
+    "update_available"          => "The latest available version is :version.",
+    "running_latest_version"    => "You are running the latest version.",
+    "running_prerelease"        => "You are running a prerelease version.",
 
 );

customfield.php

@@ -38,7 +38,7 @@
      * 2.1.0
      */
     "brand_desc"                => "Choose which brands the field is available in.",
-    
+
     /*
      * 2.3.0
      */

general.php

@@ -365,8 +365,14 @@
     /*
      * 3.3.0
      */
-    "oauth_data"                => "OAuth Data",
     "authentication"            => "Authentication",
     "manage_credentials"        => "Manage Credentials",
 
+    /*
+     * 3.4.0
+     */
+    "select_a_date"             => "Select a date",
+    "select_values"             => "Select values",
+    "file"                      => "File",
+
 );

installer.php

@@ -137,7 +137,6 @@
     "locked_desc"               => "Detected a lock file (:path).\nPlease check that the installer is not already running.\n\nYou can delete this file when you're certain that another installation or upgrade is not in progress.",
 
     "possible_permission_issue" => "[WARNING] It seems you are running this command as root or a different user to the owner of the files. The command must be ran by the right user so the web server can also read and write to the system afterwards.",
-    "wish_to_continue"          => "It is advised to change the user unless you are sure what you are doing. Do you wish to continue?",
     "error_and_empty_database"  => "There was an error. You may need to empty the database before starting again.",
     "login_with_details"        => "You can login using the details specified earlier.",
     "command_not_available"     => "Command unavailable. If you think this has been shown in error, please run 'php artisan cache:clear' and then rerun this command.",
@@ -149,8 +148,21 @@
      * 2.6.0
      */
     "database_config_exists"    => "The database configuration file already exists. If you are sure the application is not already installed, please delete /config/:environment/database.php and start again.",
+
+    /*
+     * 3.0.0
+     */
     "index_desc"                => "Thank you for choosing SupportPal. Please verify the installation type below is correct and then click continue.",
-    "license_valid"             => "License Valid",
-    "registered_to"             => "Registered To",
+
+    /*
+     * 3.4.0
+     */
+    "seeding"                   => "Seeding",
+    "seeded"                    => "Seeded",
+    "migrating"                 => "Migrating",
+    "migrated"                  => "Migrated",
+    "database_setup_complete"   => "Database setup complete.",
+    "created_repository"        => "Created ':name' repository successfully.",
+    "wish_to_continue"          => "Cancel now if you don't understand the implications! The command will continue automatically otherwise...",
 
 );

locale.php

@@ -393,5 +393,5 @@
         "Asia/Kamchatka"                    => "(GMT+12:00) Kamchatka",
         "Pacific/Auckland"                  => "(GMT+12:00) Auckland",
         "Pacific/Tongatapu"                 => "(GMT+13:00) Nukualofa"
-    )
+    ),
 );

permission.php

@@ -72,7 +72,7 @@
      */
     // User
     "operator"          => "Manage Operators",
-    
+
     /*
      * 2.1.0
      */

report.php

@@ -106,4 +106,10 @@
     "answered"                  => "Answered",
     "unanswered"                => "Unanswered",
 
+    /*
+     * 3.4.0
+     */
+    "first_response_by_operator" => "First Response Time By Operator",
+    "first_response_by_operator_desc" => "The amount of time it took each operator to first reply to a ticket, averaged out over the period.",
+
 );

ticket.php

@@ -106,7 +106,6 @@
     "email_operators_desc"      => "Select whether to forward operator replies to other operators. By default checks the \"email operators\" option in the operator panel, and will automatically send an email for email replies by operators.",
     // Department email templates
     "new_ticket_opened"         => "New Ticket Opened",
-    "reply_to_locked"           => "Reply to Locked Ticket",
     "waiting_for_response"      => "Waiting for Response",
     "ticket_auto_closed"        => "Ticket Auto Closed",
     "closed_by_operator"        => "Closed By Operator",
@@ -131,10 +130,8 @@
     "bad_not_satisfied"         => "Bad, I'm unsatisfied",
     "feedback_not_found"        => "Your feedback could not be accepted, please open a ticket with us if you wish to share your feedback.",
     "feedback_malformed_token"  => "Your feedback could not be accepted due to a malformed token. Please open a ticket with us if you wish to share your feedback.",
-    "feedback_already_done"     => "You have already provided your feedback for this ticket, thank you.",
     "feedback_expired"          => "The ticket has been resolved for a while, and it can unfortunately no longer be rated.",
     "feedback_questions"        => "If you could spare a few moments, please answer the following questions to help us further improve the support that we offer.",
-    "feedback_thank_you"        => "Thank you for providing your feedback on this ticket.",
     "feedback_for_ticket"       => "Feedback for Ticket #:number",
     "feedback_rating_desc"      => "The support received on this ticket has been rated as <strong>:rating</strong> by the user.",
 
@@ -536,4 +533,18 @@
     "resolved"                  => "Resolved",
     "manage_oauth_options"      => "To add or manage OAuth options, please visit the <a href=\":route\">Third-Party Integrations</a> page.",
 
+    /*
+     * 3.4.0
+     */
+    "feedback_saved"            => "We've saved your feedback.",
+    "how_was_the_help"          => "How was the help you received?",
+    "update_feedback"           => "Update Feedback",
+    "verify_user"               => "Please verify the authenticity of the user.",
+    "web_channel_name"          => "Web",
+    "web_channel_desc"          => "Tickets opened through the frontend interface for users or operator panel for operators.",
+    "email_channel_name"        => "Email",
+    "email_channel_desc"        => "Tickets opened from processing incoming email.",
+    "api_channel_name"          => "API",
+    "api_channel_desc"          => "Tickets and replies posted through the API.",
+
 );

user.php

@@ -137,7 +137,6 @@
     "two_fa_code"                   => "2FA Code",
     "two_fa_secret"                 => "2FA Secret",
     "two_fa_secret_desc"            => "Please store this somewhere safe as you will need this to re-add the authenticator account to your phone should you lose access.",
-    "two_fa_verify_desc"            => "Download and install one of the following applications and scan the QR code or enter the secret key. This will set up your account on your device, you will then be able to view the account and it will generate a 6 digit code that you must enter above to verify and complete the set up. Please ensure to click verify before the code expires. Your server time will need to be in sync with an NTP server to function properly.",
     "display_notifications"         => "Display Notifications",
     "display_notifications_desc"    => "The system will notify you when new tickets or replies are created, or when other operators login. You can choose between desktop notifications or in-browser notifications, or disabling it completely.",
     "desktop_notifications"         => "Desktop Notifications",
@@ -287,7 +286,6 @@
     "password_reset_already"        => "You have already confirmed ownership of this email address, you may proceed to login.",
     "unconfirmed_account"           => "Please check your email to confirm ownership of this email address.",
     "success_register_desc"         => "Thank you for registering an account. Please check your email to complete the account setup.",
-    "reset_request_desc"            => "Please check your email to complete the password reset process.",
     "resend_confirmation_sent"      => "A new confirmation email has been sent and should arrive in a few minutes.",
     "register_confirm_desc"         => "Thank you for confirming ownership of your email, please enter a password below to finish your account set up.",
     "thank_you_confirm"             => "Thank you for confirming ownership of your email address.",
@@ -312,7 +310,6 @@
     "force_two_fa"                  => "Force 2FA",
     "force_two_fa_desc"             => "Force two-factor authentication (2FA) on all accounts. Any account without 2FA enabled will be taken through the steps to set it up when they next login.",
     "two_fa_required"               => "Two-factor authentication (2FA) is required. Please follow the information below to proceed.",
-    "two_fa_successfully_enabled"   => "Two-factor authentication (2FA) has been successfully enabled, please complete your login again.",
     "two_fa_user_enable"            => "The user can enable 2FA on their account in their settings.",
 
     /*
@@ -322,4 +319,10 @@
     "social_login_desc"             => "Allow users to register and log in using their social account.",
     "manage_social_login_options"   => "To add or manage social login options, please visit the <a href=\":route\">Third-Party Integrations</a> page.",
 
+    /*
+     * 3.4.0
+     */
+    "two_fa_verify_desc"            => "Download and install one of the following applications and scan the QR code or enter the secret key. This will set up your account on your device, you will then be able to view the account and it will generate a 6 digit code that you must enter to verify and complete the set up. Please ensure to click verify before the code expires. Your server time will need to be in sync with an NTP server to function properly.",
+    "two_fa_successfully_enabled"   => "Two-factor authentication (2FA) has been successfully enabled.",
+
 );

validation.php

@@ -168,6 +168,11 @@
     "embed_image"               => "The :attribute must be a file of type: jpeg, png, or gif.",
     "starts_with"               => "The :attribute must start with one of the following: :values.",
 
+    /*
+     * 3.4.0
+     */
+    "password"                  => "The password is incorrect.",
+
     /*
     |--------------------------------------------------------------------------
     | Custom Validation Language Lines