VICIDIAL is an Open-Source Asterisk software suite for Call centre and PBX Phone system. I have created this responsive VICIdial admin dashboard for monitor and manage.
View call queues, agent availability information, and ongoing calls. You can even monitor or barge into ongoing calls anytime.
Monitor ongoing calls in real-time to see how quickly your teams are able to assist callers.
Filter based on call details, status, and other metrics. Effectively analyze the overall performance of your call center with real-time data.
Adhere to mandates that require call recording, data storage, and call logs for every customer call - use them later for monitoring and training purposes.
Manage your call center using our real-time service level monitoring capabilities.
Manage every call by storing call logs, view call lifetime metrics, and keep a tab of all billing related information for every call made or taken.
Analyze abandoned calls and understand the reasons for abandonment to build a better phone journey
Supervisor can listen agents and customers conversation live.