v0.1.0 features

v0.1.0 Features and enhanced core:

Features:

1. Three main users roles users, agents, and admins
2. Users can create tickets, keep track of their tickets status, giving comments, and even close their own tickets (configurable)
3. Auto assigning to agents, the system searches for agents in specific department and auto select the agent with lowest queue
4. Agents can communicate with ticket issuers through ticket comments
5. Auto email notifications to ticket participants (ticket owner, assigned agent) when ticket is updated or there is a new comment
6. Simple admin panel
7. Administrators can add agents, create custom statuses, categories/departments, priorities, and manage tickets and comments.
8. Tickets access restrictions (Only ticket owner, an agent, or an admin whom has access to the ticket)
9. Settings option to allow agents access to all tickets or to restrict agents access to only their assigned tickets
10. Localization
11. Tickets can be closed and reopened (with configurable permissions)
12. Merged config files (user customized and package updated), so new versions updates will not require you to publish its config file. Use application config file 'config/ticketit' to override whatever settings you want to change from the default one 'vendor/kordy/ticketit/Config/ticketit.php'
13. Views files (admin and tickets index) are more organized .. with simple screen for normal users and more advanced screen for agents and admins