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Nuvola installation failed because of TLS-Socket error #653

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Pferdinant243 opened this issue Oct 19, 2020 · 16 comments
Closed

Nuvola installation failed because of TLS-Socket error #653

Pferdinant243 opened this issue Oct 19, 2020 · 16 comments
Labels
type: bug Something is not working as expected or the documentation is incorrect.

Comments

@Pferdinant243
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Basic information

  • Your Linux distribution and its version: Ubuntu 20.04.1 LTS (Wasta-Linux)

  • Your desktop environment: Cinnamon (Gnome installed by default, too)

  • Nuvola Runtime version: Because of the error not installed.

  • The web app you use and its version: Like to install Deezer.

Describe the bug

Every time I try to install deezer (or nuvola runtime) I get an TSL-Socket error. here the error message in German: Während des Holens von app/eu.tiliado.Nuvola/x86_64/stable von der entfernten Quelle nuvola: Fehler beim Lesen der Daten aus dem TLS-Socket: Fehler beim Dekodieren des empfangenen TLS-Pakets

Steps to reproduce the behavior

  1. Open mintinstall
  2. Click on flatpak
  3. Click on Nuvola Apps Faltpak Repository
  4. Cick on one of the three Nuvola App Service or Deezer (the symbols are there three times)
  5. See the process is working
    After ages (because of the internet) I receive the error-massage.

Tried also the terminal instructions on the website and tried it under gnome with the gnome-software-center. Same issue.

Expected behavior

That it installs, like it did in the past.

Additional context

You have to know I'm sitting in the Solomon Islands with low bandwidth (~100kb/s is good and fast! mostly between 20kb/s and 200 kb/s, at good weather up to 400kb/s or 600kb/s). Installed successful other flatpaks. From flathub

@devangbairwa
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can you solve my problem.
#654 (comment)

@jiri-janousek
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Hello @Pferdinant243, thanks for reporting the issue. Could you try again and record the exact time in the UTC timezone? I'll look at the logs to see if there is any hint.

@jiri-janousek jiri-janousek added need info Assignee needs more information to work on this ticket. type: bug Something is not working as expected or the documentation is incorrect. labels Oct 19, 2020
@Pferdinant243
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Pferdinant243 commented Oct 28, 2020 via email

@jiri-janousek
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There are only a few 404 errors in the log. Could you run these commands and attach the output of the second one?

LANG=C.UTF-8 flatpak update
LANG=C.UTF-8 flatpak install  -vv --ostree-verbose nuvola eu.tiliado.Nuvola//stable

@royal1456
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royal1456 commented Nov 2, 2020

There are only a few 404 errors in the log. Could you run these commands and attach the output of the second one?

LANG=C.UTF-8 flatpak update
LANG=C.UTF-8 flatpak install  -vv --ostree-verbose nuvola eu.tiliado.Nuvola//stable

hi @fenryxo ,i had same issue of tls error with same ubuntu version 20.04(may be due to my slow internet currently)... i tried running those command here is output:
1.
royal@royal-py:~$ LANG=C.UTF-8 flatpak update
Looking for updates…
Nothing to do.

2

> royal@royal-py:~$ LANG=C.UTF-8 flatpak install  -vv --ostree-verbose nuvola eu.tiliado.Nuvola//stable
F: No installations directory in /etc/flatpak/installations.d. Skipping
F: Opening system flatpak installation at path /var/lib/flatpak
F: Opening user flatpak installation at path /home/royal/.local/share/flatpak
Looking for matches…
F: Fetching summary file for remote ‘nuvola’
F: Adding GPG keyring data from nuvola.trustedkeys.gpg to verifier
F: GnuPG >= 2.1.17, skipping gpg-agent cleanup in /tmp/ostree-gpg-nN2hap
F: Fetching summary file for remote ‘nuvola’
F: Adding GPG keyring data from nuvola.trustedkeys.gpg to verifier
F: GnuPG >= 2.1.17, skipping gpg-agent cleanup in /tmp/ostree-gpg-2pQA0o
F: Transaction: install nuvola:app/eu.tiliado.Nuvola/x86_64/stable[*]
F: Looking for remote metadata updates for nuvola
F: marking op install:app/eu.tiliado.Nuvola/x86_64/stable resolved to 3ebf4bdba507b357f89652816c1fccbcb04934212fe1d0798513342a08361bc7
F: Updating dependent runtime runtime/org.gnome.Platform/x86_64/3.38
F: Transaction: update flathub:runtime/org.gnome.Platform/x86_64/3.38[$old]
F: Fetching summary file for remote ‘flathub’
F: Adding GPG keyring data from flathub.trustedkeys.gpg to verifier
F: GnuPG >= 2.1.17, skipping gpg-agent cleanup in /tmp/ostree-gpg-DAzAIp
F: marking op update:runtime/org.gnome.Platform/x86_64/3.38 resolved to 670bab06de70a849266b2e81f78dbf6fb68ecc55fc91bfcad062f4bf168daa53
F: Transaction: install/update flathub:runtime/org.gnome.Platform.Locale/x86_64/3.38[/en]
F: Transaction: install/update flathub:runtime/org.freedesktop.Platform.GL.default/x86_64/20.08[*]
F: Transaction: install/update flathub:runtime/org.gtk.Gtk3theme.Yaru-dark/x86_64/3.22[*]
F: Transaction: install/update flathub:runtime/org.freedesktop.Platform.VAAPI.Intel/x86_64/20.08[*]
F: Transaction: install/update flathub:runtime/org.freedesktop.Platform.openh264/x86_64/2.0[*]
F: marking op install/update:runtime/org.freedesktop.Platform.openh264/x86_64/2.0 resolved to 73f998362a6fc0d57e0c7e83e928d32b0ec14d10d0d94291033976bdcecc6b6b
F: marking op install/update:runtime/org.freedesktop.Platform.VAAPI.Intel/x86_64/20.08 resolved to e21a5a785d1f04068a57705cf2444cf92178d27e1c08a543c6fbeaf8d2800eb2
F: marking op install/update:runtime/org.gtk.Gtk3theme.Yaru-dark/x86_64/3.22 resolved to bc4993082e6f477eb500c94f1bed2e1dd6d56b6c78309b3ef4c9b22419df42f1
F: marking op install/update:runtime/org.freedesktop.Platform.GL.default/x86_64/20.08 resolved to 13b663698f585858f14e30f70bbd07b07e3d4825617115e803acd4d4a2ed5795
F: marking op install/update:runtime/org.gnome.Platform.Locale/x86_64/3.38 resolved to cfee66614ff3d7fea5a4df1f817e8fdad4190e68ade3325eb72da26e5f263e3f

eu.tiliado.Nuvola permissions:
    ipc	network	pulseaudio	wayland
    x11	dri	file access [1]	dbus access [2]
    system dbus access [3]

    [1] /sys/fs/cgroup/pids/system.slice:ro, /sys/module/i915:ro,
        /sys/module/nvidia:ro, xdg-run/dconf, ~/.config/dconf:ro
    [2] ca.desrt.dconf, eu.tiliado.*, org.gnome.SessionManager,
        org.gnome.SettingsDaemon, org.gnome.SettingsDaemon.MediaKeys,
        org.xfce.SessionManager
    [3] org.freedesktop.NetworkManager


 1.	   	eu.tiliado.Nuvola	stable	i	nuvola	< 95.7 MB

Proceed with these changes to the system installation? [Y/n]: 
Installing…                                                                   F: Calling system helper: GetRevokefsFd
F: Calling system helper: GetRevokefsFd
F: flatpak_dir_pull: Using commit 3ebf4bdba507b357f89652816c1fccbcb04934212fe1d0798513342a08361bc7 for pull of ref app/eu.tiliado.Nuvola/x86_64/stable from remote nuvola
F: Preparing transaction in repository 0x55701bb48af0
F: Reusing tmpdir staging-ba2fb858-71d0-4491-8fe4-5f6f2c52b44a-Fx6KD3
F: Loaded nuvola summary from cache
F: Adding GPG keyring data from nuvola.trustedkeys.gpg to verifier
F: GnuPG >= 2.1.17, skipping gpg-agent cleanup in /tmp/ostree-gpg-vvh9sp

Installing…                        0%  0 bytes/sF: starting fetch of 3ebf4bdba507b357f89652816c1fccbcb04934212fe1d0798513342a08361bc7.commit (detached)

Installing…                        0%  0 bytes/sF: fetch of 3ebf4bdba507b357f89652816c1fccbcb04934212fe1d0798513342a08361bc7.commit (detached) complete
F: _ostree_fetcher_should_retry_request: error: unset, n_retries_remaining: 5
F: Adding GPG keyring data from nuvola.trustedkeys.gpg to verifier
F: GnuPG >= 2.1.17, skipping gpg-agent cleanup in /tmp/ostree-gpg-Xiojwo
F: starting fetch of 14ce601279b2c84a9b0ec7ba5383d4fb30a2674a6fe3d9b5d734f421e1f5f996.file

Installing… ▍                      2%  592 bytes/s
Installing… ██████████▊           54%  13.2 kB/s
Installing… ██████████▊           54%  37.0 kB/s
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Installing… ██████████▊           54%  126.6 kB/s  01:46F: _ostree_fetcher_should_retry_request: error: 565:1 Error reading data from TLS socket: Error decoding the received TLS packet., n_retries_remaining: 5
F: Request caught error: Error reading data from TLS socket: Error decoding the received TLS packet.
F: pull: idle, exiting mainloop
F: Aborting transaction in repository 0x55701bb48af0
F: Calling system helper: CancelPull
F: Calling system helper: CancelPull
Error: While pulling app/eu.tiliado.Nuvola/x86_64/stable from remote nuvola: Error reading data from TLS socket: Error decoding the received TLS packet.
error: Failed to install eu.tiliado.Nuvola: While pulling app/eu.tiliado.Nuvola/x86_64/stable from remote nuvola: Error reading data from TLS socket: Error decoding the received TLS packet.

@jiri-janousek jiri-janousek removed the need info Assignee needs more information to work on this ticket. label Nov 2, 2020
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Thanks @royal1456, could you try again?

@jiri-janousek jiri-janousek added the need info Assignee needs more information to work on this ticket. label Nov 2, 2020
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royal1456 commented Nov 2, 2020

@fenryxo
first one had same output in terminal this time i was on different and metered connection so i had manually close after some time and high data usage..

(Log removed as it's irrelevant because the installation was interrupted by the user.)

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Ok, let me know once you are not on a metered connection and can finish the installation.

@jiri-janousek jiri-janousek changed the title Nuvola TLS-Socket error Nuvola installation failed because of TLS-Socket error Nov 2, 2020
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Ok, let me know once you are not on a metered connection and can finish the installation.

If the installation succeeds, you don't have to attach the log. Only let me know whether it succeeds.

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@fenryxo no update i m stuck with same output i sent , with 99 percent completed and 0:01 for 10 minutes straight now

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Ok, let me know whether it finishes eventually or not at all.

@Pferdinant243
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Pferdinant243 commented Nov 4, 2020 via email

@tiliado tiliado deleted a comment from Pferdinant243 Nov 4, 2020
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Hello @Pferdinant243, you need to attach screenshots via GitHub. It cannot be done via e-mail.

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Bildschirmfoto vom 2020-11-04 14-56-21
Bildschirmfoto vom 2020-11-06 09-27-56
Bildschirmfoto vom 2020-11-06 09-28-02
Bildschirmfoto vom 2020-11-06 09-28-19

@jiri-janousek jiri-janousek removed the need info Assignee needs more information to work on this ticket. label Nov 6, 2020
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Ok, the issue seems to be resolved then.

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Pferdinant243 commented Nov 9, 2020 via email

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