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Felicity is an open soure integrated platform that allows convergence of Service Management, Operations Management, Asset Management into a versatile IT Service framework. The system has an internal workflow engine that powers IT Service Management methodologies covering the area of Request, Incident, Problem and Change Management.
Radiant is the ((OTRS)) Community Edition fork, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.