"An unknown error occurred" when saving flow

[reneighbor]

Using 0.90-0-g0481e45, 5.2.6 on DV from Media Temple.

When saving a new flow, we get error message "An unknown error occurred. Please contact your OpenVBX provider. Unable to complete request."

Has anyone else seen this before?

[crr-zz]

I was the one getting this error. More info...the error only occurred when using a subaccount in settings / twilio account. Same config, using a parentaccount, no problem.

[Gipetto]

I could not reproduce on 0.90 or 0.91. Are you still having this issue?

[andrewwatson]

I'm guessing this was related to the trailing slash on the OpenVBX.home issue...

[Gipetto]

I'll be working on normalizing all of those in the near future and standardizing on OpenVBX.home not having a trailing slash.

[Gipetto]

The next version of OpenVBX will contain a fix that normalizes OpenVBX.home and hopefully fixes this issue.

[infinimedia]

Anyone know if this was fixed? I'm still getting this issue.

[Gipetto]

This should be wrapped up. What version of OpenVBX are you getting the issue on?

[infinimedia]

The latest one, I downloaded the zip this morning.

[brianbreslin]

@Gipetto any ideas?

[Gipetto]

I'm see some other things that might be related. Still debugging.

[Gipetto]

I think it might be in OpenVBX/controllers/flows.php

Starting on line 226 you have:

if (!$this->config->item('use_unminimized_js')) {
    $this->template->add_js('flows/scripts', 'dynamic');
}
if (!$this->config->item('use_unminimized_css')) {
    $this->template->add_css('flows/styles', 'dynamic');
}

The add_js & add_css lines are problematic because I think site_url() within the add_js() & add_css() methods is being schizophrenic in some situations. I think they should look like this (and this works on my machine, though I am in the process of retooling this functionality a bit, so I'm similar, but not quite ;) ):

if (!$this->config->item('use_unminimized_js')) {
    $this->template->add_js(site_url('flows/scripts'), 'absolute');
}
if (!$this->config->item('use_unminimized_css')) {
    $this->template->add_css(site_url('flows/styles'), 'link');
}

Can you try making this edit and see if it helps clear up your issue?

[brianbreslin]

Hey gipetto, I added the modification, but am still getting the same error:
An unknown error occurred. Please contact your OpenVBX provider. Unable to complete request: http://xyz1234.com/index.php/flows/edit/2

[Gipetto]

I'm gonna guess that this is related to other issues with hosts that don't support the HTTP 'PUT' and 'DELETE' methods.
I'm putting this on the books to change the Flow deletion routine to use 'POST' with a 'delete' action variable. Its less HTTP-ish, but its also a hell of a lot more compatible.

[brianbreslin]

was this ever fixed?

[Gipetto]

No, and the root cause of issue still hasn't been completely nailed down.
I'm hoping to get the change I noted on Nov. 30 tested soon, but there's still no proof that it'll fix anything.