Making FCM optional

[hartmannj]

Would it be possible to make FCM integration optional? We want to target the chinese market and would like to implement a different push service which also works in China. Basically a way to plug in a custom push implementation would be great.

[idelgado]

We don't have this capability right now. I'm curious to know what you would consider the ideal solution. Would posting notifications to a webhook be a potential solution? I believe this would allow you to take the message and forward it using your desired channel.

[hartmannj]

Yes, that sounds like a clean solution to me. We would definitely switch to Twilio as soon as this is available!

[idelgado]

I reached out to the Twilio Notify team. There is now a ticket in their backlog but I don't have a timeline for when they can enable this. I'll update this ticket when I have more info. Thanks for this feedback and I'm definitely a fan of this option for developers.

[hartmannj]

It's been almost a year now. Curious if there has been any development?

[idelgado]

Unfortunately there is nothing new planned to support this. I will keep lobbying for this as I think it's a very reasonable feature request.

[umesh-lnt]

We want to implement the solution on an android device running a custom firmware which does not support FCM.
Do we have anything in Twilio that can support this?

[kbagchiGWC]

Hi @umesh-lnt
Thanks for reaching out. As @idelgado mentioned, unfortunately we do not have an alternate solution yet.

[engineerPapa]

Hola,

I am working for a customer with more than 2 million devices in market that sports a non-GMS android (no FCM) and we were planning to use Twilio. In-fact we have developed android apps that can make call from device to other systems but receiving a call is not successful obviously because FCM is not supported.
Any other alternate for messaging queue, if you can please suggest or atleast if you can please let us know the parameters that you set for FCM. Reason being we are planning to us Task Router, video and audio features in one go from Twilio for our call centre design for around 2 million devices.

Thanks.

[idelgado]

For those not able to use FCM, Programmable Voice supports putting calls in a queue. Once an incoming call is in a queue, you can connect an outbound call via TwiML to the named queue.

How the app or client is informed of the name associated with the queue is up to you.