Retry after network error

[steelbrain]

Cloudflare has a bug or something that when a video is streaming for about ten minutes, It'll close the connection. You'll have to refresh the page to reload the video and fast forward to where you were.

It'd be nice to make videojs catch that error and retry to download the video atleast once.

[heff]

That would be cool. For the most part we try to mimic how the video element works exactly in the core player, but I think that could be a really useful plugin. Any interest in putting one together?

[steelbrain]

okay sure!

[heff]

Nice! I'm gonna close this issue since it doesn't require changes to core, but we can continue to discuss this here if you have any questions or want feedback.

[ksheurs]

Happen to know if something like this ever came about? We started tracking errors/exceptions in production and there is surprisingly a lot of network issues: "The video could not be loaded, either because the server or network failed or because the format is not supported." or "A network error caused the video download to fail part-way.".

If not, what would be the best approach for a plugin? Listen for when VideoJS throws error code 2 and then reload the source? Thanks!

[mmcc]

@ksheurs I know a few other folks did something along those lines, so I think that sounds reasonable.

[ahomu]

Already a plugin to solve this problem?

[andrey-sw]

I have a similar problem.

player.on('error', function(event) {
if (player.error().code === 2) {
player.error(null); // clear out the old error
//////////////////////////////////////////////////
// player.src(sources); // retry
// dont work
/////////////////////////////////////////////////////
// player.load();
// player.start();
// dont work
///////////////////////////////////////////////////////
return;
}
});

how to restart the video, it is desirable from the same position when the network is restored

[hryuk]

Any updates on this?

[richardrails]

any updates?

[billwing]

I try this and solve the problem.

var player = videojs('player', {}, function() {
    this.on('error', function(event) {
        var time = this.currentTime();

        if(this.error().code === 2) {
            this.error(null).pause().load().currentTime(time).play();
        }
    });
});

[JeffreyWay]

I experience this often. Almost identical to what @ksheurs said. Would love an official workaround or solution for this...

[gkatsev]

This seems like an often requested feature that when a source errors to try the next source in the list, if available. Given that videojs tries to make life easier, this seems like something that should be in core, so, I'm going to re-open this.

[kavin-90]

@gkatsev thanks

[Yalhu]

It's great if this feature added in video.js core. I resolve this issue according to @sylvio-ruiz(#4044) and @billwing .

var timer;
function onerror(){
  switch(player.error().code){
    case 2:
       document.getElementById('loadvideo').style.display = 'block';
       timer=player.setInterval(()=>{player.load().currentTime(time).play()},5000)
       break;
  }
}
function onplaying(){
  player.clearInterval(timer);timer=null;
}

I want to know which API should I use , setTimeout or setInterval. error.code==4 will handle every other time. error.code==2 only handle once.
And is onplaying the right event that I clear Interval?

There is an another issue: player error event doesn't fire on mobile #5089.

[wowcut]

I am looking for exactly this and I am not able to answer these questions myself from the docs atm:

• How is the current state of reloading videos on errors?
• What is the current best practice?
• Does videojs handle reloading the same source or loading next source on error at all?
• If yes, how can I configure the number of reload tries and timeouts?
• Does exist some advanced logic, e.g. increasing timeouts with each reload, like found in many network softwares that must handle network errors?
• Do I have to use some of the code snippets that fly around this issue tracker?
• If yes, I would really like to see a best practice code snippet right from the devs, tested and approved with your incredible test infrastructure.

Reloading on error is very important for a robust experience. It would be very appreciated if videojs devs would like to tackle this, make this a first class feature and add some canonical documentation about it, so it is clear how to handle that, which feature details exactly are supported and what the user has to do to.

Thank you very much for your attention!

[jayarjo]

Bump.

[gkatsev]

It's been a while, but we're finally adding this in. For now, we're doing it just as an option, but we'll consider enabling it by default in the future. See #7038