www.fdj.fr - site is not usable

[webcompat-bot]

URL: https://www.fdj.fr/jeux-illiko/grattage

Browser / Version: Firefox 103.0
Operating System: Ubuntu
Tested Another Browser: Yes Other

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
Select "Route des vacances" or "X10". A message will appear saying:
"revolo.fdj.fr"
"Cet appareil ou ce navigateur n’est pas compatible avec ce jeu."
This website is filtering user agents. Using a windows or mobile user agent makes it work.

Note that this is a gambling website, but an account with no credits should be enough to reach the page.

I recommend a fixed user agent for this website.

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-oana-arbuzov]

Thanks for the report, but the issue is reproducible on any browser.

Tested with:
Browser / Version: Firefox Nightly 105.0a1 (2022-08-17), Chrome 104.0.5112.81, Brave v1.42.88, Microsoft Edge 96.0.1054.43
Operating System: Ubuntu 20.04.2

For this project, we try to focus our effort on layouts, features, or content that works as expected in one browser but not in another. Closing the issue as Non-compat.

[qa_33/2022]

[anisse]

@softvision-oana-arbuzov it's because of the Linux OS, as said explicitly in the report; @softvision-raul-bucata even labelled it as os-linux ; when using User-Agent Switcher to a Windows UA (Chrome, Firefox or Edge), I don't see the warning.

[softvision-oana-arbuzov]

@anisse I did test on Linux, check the environment I used.

On Windows I don't have the issue on any browser.

[inv_33/2022]

[anisse]

@softvision-oana-arbuzov thanks. Do you mean UA filtering on Linux OS is not a webcompat issue ?

[softvision-oana-arbuzov]

If an issue is reproducible on multiple browser on the same platform, we no longer consider it a Web Compatibility issue, in this case it just states that the browser is not supported on Linux.

Suggestion: You can contact the site owner or chat with the bot to see why they have no support on Linux.

[anisse]

Thanks, I was not aware of this policy. I still think it's a bad idea to make this out of scope of Web Compat, but at least I understand why it was closed. Have good day.

[softvision-oana-arbuzov]

Also, we can't interfere with the site decision, if they don't want to support a platform it is their choice. But the site should have a help topic where this is addressed (unfortunately I did not find anything related and the bot does not understand me - it seems Google translate is not enough to talk with a bot).

[anisse]

I found a few precedents :

• serieson.naver.com - Firefox is unsupported browser #97298 was worked around https://bugzilla.mozilla.org/show_bug.cgi?id=1753461 for Linux users. https://github.com/mozilla-extensions/webcompat-addon/blob/main/src/data/ua_overrides.js#L850
• watch.antennaplus.gr - Firefox is an unsupported browser #106529 https://bugzilla.mozilla.org/show_bug.cgi?id=1778168 https://github.com/mozilla-extensions/webcompat-addon/blob/main/src/data/ua_overrides.js#L926
• here, iOS is forced: game.granbluefantasy.jp - There's a unused space on screen #34310 https://bugzilla.mozilla.org/show_bug.cgi?id=1722954 https://github.com/mozilla-extensions/webcompat-addon/blob/main/src/data/ua_overrides.js#L584

I would understand though if the policy changed since those were worked around.

[softvision-oana-arbuzov]

@anisse as you can see none of those issues are reproducible on Chrome. For these cases a UA Override (a patch) is made for Firefox, so users using Firefox to be able to have the same experience as in Chrome.

This is not the case for an entire platform, where the same behavior is experienced on any browser.

[karlcow]

In https://revolo.fdj.fr/static/bridge/falcon-game-bridge.js

                            if (isClientBlacklisted && isBlacklistActive) {
                                deferred.reject("Cet appareil ou ce navigateur n’est pas compatible avec ce jeu.");
                            }
                            else {
                                deferred.resolve();
                            }

And the blacklist is set by
https://revolo.fdj.fr/itf-gateway/rest/itf/catalog-unauthenticated/lotteries/falcon-usr/compatibility?gameCodes=fdjroutedesvacances2022

It gives the list of all things being blocked. This is a business decision from Française des Jeux.

[karlcow]

The only thing that the reporter could do is contact them to understand why they decided to block based on the UA more than features detection.