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onlinebanking.usbank.com - see bug description #114798

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webcompat-bot opened this issue Nov 28, 2022 · 1 comment
Closed

onlinebanking.usbank.com - see bug description #114798

webcompat-bot opened this issue Nov 28, 2022 · 1 comment
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browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-normal trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/loop)
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@webcompat-bot
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webcompat-bot commented Nov 28, 2022

URL: https://onlinebanking.usbank.com/auth/login/

Browser / Version: Firefox 107.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Something else
Description: Since Firefox update to 107.0 (64-bit), login to USBank hangs after entering username and password
Steps to Reproduce:
After connecting to the USBank website and entering username and password, the login screen clears (remains white) and no activity after that - even when waiting 30 minutes.

Browser Configuration
  • None

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Nov 28, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Nov 28, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Nov 28, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. onlinebanking.usbank.com - see bug description Nov 29, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-normal and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Nov 29, 2022
@sv-calin
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We appreciate your report. Unfortunately, a special account is needed in order to sign-in. (account creation requires valid data)

image

If the reporter (or anyone else) can do a more in depth test and provide more information (console logs/errors/screenshots) regarding this issue, feel free to reopen and leave a comment (or you can send us an email with the test account credentials and we will test it on our own).

Suggestions:
• Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again
• If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

How to create a new profile:

  1. Open a new tab
  2. Type in the address bar "about:profiles"
  3. Press "Enter"
  4. Click on "Create a New Profile"
  5. Click "Next"
  6. Name your profile
  7. Click "Finish"
  8. Head to your newly created profile
  9. Click "Launch profile in new browser"

Closing this as incomplete due to a lack of valid credentials.

[qa_48/2022]

@sv-calin sv-calin closed this as not planned Won't fix, can't repro, duplicate, stale Nov 29, 2022
@sv-calin sv-calin modified the milestones: needstriage, incomplete Nov 29, 2022
@sv-calin sv-calin added the trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/loop) label Nov 29, 2022
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-normal trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/loop)
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