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QA Triage Trends #262

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softvision-oana-arbuzov opened this issue Jul 12, 2022 · 37 comments
Closed

QA Triage Trends #262

softvision-oana-arbuzov opened this issue Jul 12, 2022 · 37 comments
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@softvision-oana-arbuzov @softvision-raul-bucata @sv-calin
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@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Jul 12, 2022 •
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Gather & describe Webcompat issue where we spot patterns/trends while performing Triage.

@janodvarko keep in the loop.
@softvision-oana-arbuzov softvision-oana-arbuzov created this issue from a note in 2022H2 (Planned) Jul 12, 2022
@softvision-oana-arbuzov softvision-oana-arbuzov moved this from Planned to In Progress in 2022H2 Jul 12, 2022
@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Jul 12, 2022 •
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Our current findings:

@softvision-raul-bucata
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softvision-raul-bucata commented Jul 18, 2022 •
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Another issue with a few duplicates is related to Google Meet broken audio in calls:

@softvision-raul-bucata
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There are a lot of duplicates for web.whatsapp.com not loading in PRIVATE MODE:

This issue is also reproducible if the "Delete history" option is enabled or "Delete cookies and site data when Firefox is closed" is enabled or any other setting that will cause the browser to behave like in private browsing mode.

@softvision-raul-bucata
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softvision-raul-bucata commented Jul 29, 2022 •
edited by softvision-oana-arbuzov
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It seems that the print preview is broken for some sites in Firefox, as we had a couple of reports regarding this, on desktop:

update 02/09/2022

Some new reports about Print Preview (browser feature) rendering the print preview page broken:

Bugzilla bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1269023

For Android, we have this related issue in fenix : mozilla-mobile/fenix#13214

@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Jul 29, 2022 •
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In the past few days, some issues occurred for users in regards to scrolling the site being broken

Unfortunately, we were not able to reproduce any.

@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Aug 2, 2022 •
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We received a few issues on Yahoo mail, and users were complaining that they are unable to perform different operations on emails (delete/reply/forward/attach files/archive/move/sort):

@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Aug 5, 2022 •
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We received a few issues on YouTube, and users complain they can't play random videos:

Bugzilla issue:

Other reddit reports:

@ksy36
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ksy36 commented Aug 11, 2022

There are 4 reports about Firefox being unsupported that share similar UI:

Screen Shot 2022-08-10 at 11 26 40 PM

webcompat/web-bugs#100131
webcompat/web-bugs#101496
webcompat/web-bugs#107833
webcompat/web-bugs#107969

It looks like are built using the same platform from Entrata (property management software): https://www.entrata.com/marketing/prospect-portal. So there are likely more sites that are affected. We can add an intervention and investigate whether it's possible to find a solution that would cover domains that we don't know about.

@softvision-raul-bucata
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softvision-raul-bucata commented Aug 19, 2022 •
edited by softvision-oana-arbuzov
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There are some reports regarding the lower part of some pages being blacked out (some due to triggering the keyboard):

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softvision-oana-arbuzov commented Aug 26, 2022 •
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Users complain about videos on Twitch not being visible, unfortunately we were not able to reproduce them.

[Update] It seems that "Dark" theme was the culprit, a Bugzilla bug was reported: https://bugzilla.mozilla.org/show_bug.cgi?id=1788911

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softvision-oana-arbuzov commented Aug 29, 2022 •
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Users complain about graphical glitches, flickering, artifacts and freezes on sites using devices with Android 13, which don't occur on lower Android versions.

We'll gather all the issues about this here and add the label Android 13.
Currently, we don't own a device with Android 13, and tested in RDM, but we can't reproduce them.

[Update] I received the update to Android 13 on my Pixel 5, and re-checked all issues - none reproducible as described.

@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Sep 8, 2022 •
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Dark mode/theme & Facebook container issues:

Bugzilla bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1789822
Facebook Container thread: mozilla/contain-facebook#857

@softvision-raul-bucata
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Issues with Google Calendar. They seem more like a candidate for something breaking with Firefox, as different issues where signaled( mostly UI and some functionalities not working as expected):

Reproducible:

Reported, but not reproducible:

@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Sep 28, 2022 •
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Users reported issues with Prime videos now playing. We were not able to reproduce them.

Found Bugzilla issues:

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softvision-raul-bucata commented Oct 6, 2022 •
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Users reported issues with "Labels" option not functioning in Google Maps. We were able to reproduce the issues.

Reproducible issue:

Duplicates:

@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Oct 11, 2022 •
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There are some reported issue related to Short YouTube videos - incorrect video played:

Bugzilla: For reference, https://bugzilla.mozilla.org/show_bug.cgi?id=1794103 has been filed.

@ksy36 ksy36 mentioned this issue Oct 13, 2022
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@softvision-raul-bucata
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softvision-raul-bucata commented Oct 14, 2022 •
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There are some issues where buttons on some pages are not working (mainly the login button):

@softvision-raul-bucata
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There are some reported issues regarding the login process on Twitch:

@sv-calin
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There are some reported issues regarding mail operations not functioning on various email service providers.

Not reproducible:

Reproducible:

@sv-calin
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sv-calin commented Oct 28, 2022 •
edited by softvision-raul-bucata
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Users are complaining that the login process was unsuccessful.

Reproducible:

Not reproducible:

Update 18.11.2022
Reproducible:

@softvision-raul-bucata
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softvision-raul-bucata commented Oct 28, 2022 •
edited by sv-calin
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New reported issues about the video not playing on various platforms:

Reproducible:

Not reproducible:

@softvision-raul-bucata
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softvision-raul-bucata commented Oct 28, 2022 •
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We have received reports about the burger menu not working on cardmarket.com, thus the login process can not be initiated.

Reproducible:

Duplicates:

@softvision-raul-bucata
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softvision-raul-bucata commented Nov 11, 2022 •
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We have received issues about various buttons not working on certain pages.

Reproducible:

Not reproducible:

Update 18.11.2022:

Reproducible:

@softvision-raul-bucata
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softvision-raul-bucata commented Nov 11, 2022 •
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Issues where videos on pages can not be played:

Reproducible:

Needsinfo:

Not reproducbile:

@softvision-raul-bucata
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softvision-raul-bucata commented Nov 11, 2022 •
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Also, some pages presented issues with graphics (images, preview, etc).

Reproducible:

Not reproducible/duplicates:

Update 18.11.2022

Reproducible:

@softvision-raul-bucata
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softvision-raul-bucata commented Nov 11, 2022 •
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We have seen some issues where pages presented performance issues,

Reproducible:

Not reproducible:

Update 18.11.2022

Reproducible:

@sv-calin
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Issues with audio play:

Issue with fullscreen:

@sv-calin
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sv-calin commented Nov 25, 2022 •
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Issues regarding login.

Reproducible:

Not reproducible:

Issues regarding videoplay.

Not reproducible:

Issues regarding performance.

Reproducible:

@sv-calin
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sv-calin commented Dec 2, 2022

Issues regarding videoplay.

Reproducible:

Not reproducible:

Issues regarding buttons.

Reproducible:

Issues regarding parts of the page not being visible.

Reproducible:

Issues regarding pageload.

Reproducible:

Not reproducible:

@softvision-raul-bucata
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We have observed some issues that exhibit graphic glitches (items not fully loading, UI issues, etc).

Reproducible:

Duplicates:

@softvision-raul-bucata
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We have seen an increase in reported issues about Firefox 110 not being supported.

Reproducible:

@ksy36
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ksy36 commented Dec 16, 2022

is part of Entrata platform (#262 (comment)) for which we ship an intervention, I'll file a bug to add this domain to it (not related to 110, but rather all versions of Firefox)

@softvision-raul-bucata
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We have seen an increase in the number of issues where video/media is not playing:

Reproducible:

Not reproducible:

Expected:

@softvision-raul-bucata
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softvision-raul-bucata commented Dec 23, 2022 •
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Issues where Azure fails to load elements on the page:

Needsinfo (account needed):

Duplicates:

Update 30.12.2022:

@softvision-raul-bucata
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Other issues related to graphic glitches:

@softvision-raul-bucata
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DRM content is needed to be accepted on the first run for video not playing on Netflix, Amazonprime, Disneyplus, Hulu.

This has been addressed initially here:

@sv-calin
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sv-calin commented Jan 6, 2023

Issues regarding videoplay

Reproducible:

Not reproducible:

Issues regarding glitches

Reproducible:

Issues regarding performance

Reproducible:

@softvision-raul-bucata softvision-raul-bucata moved this from In Progress to Done in 2022H2 Jan 10, 2023
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