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convert.leiapix.com - Unable to upload images #135791

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MetaMmodern opened this issue Apr 11, 2024 — with webcompat-app · 3 comments
Closed

convert.leiapix.com - Unable to upload images #135791

MetaMmodern opened this issue Apr 11, 2024 — with webcompat-app · 3 comments
Labels
browser-firefox diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal regression Issues that are not reproducible in release, but reproducible in Nightly regressionwindow-wanted Issues that are likely regressions, but without identified regressor yet severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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moved

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@MetaMmodern
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URL: https://convert.leiapix.com

Browser / Version: Firefox for Android 124.0.0
Operating System: Android 13
Tested Another Browser: Yes Firefox

Problem type: Something else
Description: Can't upload an image
Steps to Reproduce:

  1. Open the website, sign in.
  2. Click "Upload" button.
  3. Select any supported image (png/jpg)
  4. Wait for the loading to start.

Expected behavior: uploading image works, loading shows up and animation is shown afterwards.
Actual behavior: uploading doesn't even start and fails at 0%.

Notes:

  • tested on Firefox for Android v123.1.0, it works just fine there, so you can go try it out there to see how expected behavior looks like.
  • as engineer I can tell that under the hood image is being validated, processed, resized and converted using HTML canvas element. We saw it was failing on validation step, during debugging we disabled validation and it started failing on next, resizing step. So we tried to generate an objectURL generated from original uploaded File and put it on page with tag and it was showing a corrupted file. Something broke in image processing probably.
  • happens with any images.
  • doesn't happen in other browsers.
  • for some reason doesn't happen with random codepen examples that we tried finding on internet.
View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added this to the needstriage milestone Apr 11, 2024
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine labels Apr 11, 2024
@sv-calin
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Thank you for reporting this issue, I was able to reproduce it.

leia.pix.mp4

Tested on:
• Browser / Version: Firefox Nightly 126.0a1-20240410204322 / Firefox Release 125.0-20240408174943 / Chrome 123.0.6312.40
• Operating System: Google Pixel 5 (Android 14) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density)

Notes:

  1. Reproducible on both Firefox Release and Nightly (regardless of the ETP status)
  2. Not reproducible on Chrome

Moving to Needsdiagnosis.

[qa_15/2024]

@sv-calin sv-calin closed this as not planned Won't fix, can't repro, duplicate, stale Apr 11, 2024
@sv-calin sv-calin reopened this Apr 11, 2024
@sv-calin sv-calin modified the milestones: needstriage, needsdiagnosis Apr 11, 2024
@sv-calin sv-calin changed the title convert.leiapix.com - see bug description convert.leiapix.com - Unable to upload images Apr 11, 2024
@sv-calin sv-calin added priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. labels Apr 11, 2024
@MetaMmodern
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@sv-calin thank you. Just as a reminder: this is actually a fresh regression, so it should be not that hard to find the root cause of it. So if there's appropriate label for it please add it, cause I see you mentioned Chrome as non-repro, but I don't want this bug to be seen in shadow of chrome:)))

@denschub denschub added regression Issues that are not reproducible in release, but reproducible in Nightly regressionwindow-wanted Issues that are likely regressions, but without identified regressor yet diagnosis-priority-p1 labels Apr 15, 2024
@jgraham
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jgraham commented May 23, 2024

I've moved this to bugzilla as https://bugzilla.mozilla.org/show_bug.cgi?id=1898524

@jgraham jgraham closed this as completed May 23, 2024
@jgraham jgraham modified the milestones: needsdiagnosis, moved May 23, 2024
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browser-firefox diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal regression Issues that are not reproducible in release, but reproducible in Nightly regressionwindow-wanted Issues that are likely regressions, but without identified regressor yet severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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@jgraham @denschub @webcompat-bot @MetaMmodern @sv-calin