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www.attwatchtv.com - Firefox is not supported #17669

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adamopenweb opened this issue Jul 9, 2018 · 4 comments
Open

www.attwatchtv.com - Firefox is not supported #17669

adamopenweb opened this issue Jul 9, 2018 · 4 comments
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browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-important status-multiple-contacts type-unsupported Doesn't support one or more browser
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@adamopenweb
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URL: https://www.attwatchtv.com/accounts/BrowserNotSupported.html

Browser / Version: Firefox 63.0
Operating System: Mac OS X 10.13
Tested Another Browser: Yes

Problem type: Site is not usable
Description: Firefox is not supported
Steps to Reproduce:

  1. Navigate to: https://www.attwatchtv.com/accounts/sign-in

Get redirected to unsupported page.
Screenshot Description

Browser Configuration
  • mixed active content blocked: false
  • buildID: 20180709100247
  • tracking content blocked: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.all: false
  • mixed passive content blocked: false
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • channel: nightly

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone Jul 9, 2018
@adamopenweb adamopenweb changed the title www.attwatchtv.com - site is not usable www.attwatchtv.com - Firefox is not supported Jul 9, 2018
@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Jul 10, 2018

Thanks for the report @adamopenweb , I was able to reproduce the issue.
On Chrome I'm correctly redirected to login page.
image

Firefox Console:

Source map error: request failed with status 404
Resource URL: https://cdns.directv.com/content/dam/dtv/gmott/css/bootstrap.min.css
Source Map URL: bootstrap.min.css.map[Learn More]

Tested with:
Browser / Version: Firefox Nightly 63.0a1 (2018-07-09)
Operating System: Windows 10 Pro

Moving to Needsdiagnosis for further investigation.

@adamopenweb
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Moving to needscontact.

@adamopenweb
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Reaching out to some AT&T contacts on LinkedIn.

@adamopenweb adamopenweb modified the milestones: needscontact, sitewait Jul 16, 2018
@miketaylr miketaylr added the engine-gecko The browser uses the Gecko rendering engine label Apr 30, 2019
@cipriansv
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I retested the issue and it is still reproducible on my side.

image

Tested with:
Browser / Version: Firefox Nightly 69.0a1 (2019-06-26)
Operating System: macOS Mojave 10.14.5

@softvision-oana-arbuzov softvision-oana-arbuzov added the type-unsupported Doesn't support one or more browser label Jul 30, 2019
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-important status-multiple-contacts type-unsupported Doesn't support one or more browser
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