24tv.ua - video doesn't play

[webcompat-bot]

URL: http://24tv.ua/ru/vestiua_protivostojanie_saakashvili_i_jacenjuka_prodolzhaetsja_pochemu_vejder_ne_stanet_premerom_n627893
Browser / Version: Firefox Mobile 45.0
Operating System: Android 4.2.1
Problem type: Video doesn't play

Steps to Reproduce

1. Navigate to: http://24tv.ua/ru/vestiua_protivostojanie_saakashvili_i_jacenjuka_prodolzhaetsja_pochemu_vejder_ne_stanet_premerom_n627893
2. …

Expected Behavior:

Actual Behavior:

[hallvors]

Oddly this plays OK on Firefox OS but shows a "File could not be played" error on Android. Perhaps it sniffs the "Android" word and attempts to serve M3U8/HLS stuff? Indeed, there's a JWPlayer client-side and it gets a list of videos setting up several "sources", both MP4 and M3U8. The JS simply picks the wrong one.

[karlcow]

Let's see if we can give a more descriptive analysis.

This site is responsive.
On Firefox Nightly 47.0a2 (2016-03-22) MacOSX, I get the video working after the ads.

Switching to Firefox Android UA.

I get indeed the error message:

<div style="width: 100%; height: 270px;" id="jwp" class="jwplayer jw-reset jw-skin-tv24skin jw-flag-touch jw-flag-aspect-mode jw-state-error jw-flag-user-inactive" tabindex="0">
    <div style="padding-top: 56.25%;" class="jw-aspect jw-reset"></div>
    <div class="jw-media jw-reset">
        <video src="http://streamvideol1.luxnet.ua/vodorigin/_definst_/smil:tv24/2015/11/627893_main_20151105190059.smil/playlist.m3u8" webkit-playsinline="" x-webkit-airplay="allow" class="jw-video jw-reset"></video>
    </div>
<!-- a lot of things cut … -->
</div>

The function displaying the error message is

      function K() {
        ka && (b.log('Error playing media: %o %s', qa.error, qa.src || _.file), ea.trigger(e.JWPLAYER_MEDIA_ERROR, {
          message: 'Error loading media: File could not be played'
        }))
      }

The detection logic of jwplayer has changed a lot.
https://github.com/jwplayer/jwplayer/blob/0ab6f022707bbf1fb927a0f3c80c656832a03e07/src/js/utils/browser.js

This site seems to to use an old version of jwplayer.

The fix would be to upgrade the player, which has been fixed.
https://bugzilla.mozilla.org/show_bug.cgi?id=1056971
https://github.com/jwplayer/jwplayer

On the needscontact flag now: Next comment.

[karlcow]

Whoever will contact this site, need to have Russian skills.

The contact form is at http://24tv.ua/contacts
And it would be good to ask them to upgrade the jwplayer so more people can watch the video on mobile.

Switching to contactready.

[karlcow]

Asked for help
http://twitter.com/MozWebCompat/status/732398025557999616

[adamopenweb]

This appears to be fixed but there's an odd behavior. If you press the home button while the video is playing the video doesn't stop. I'll take a look if there's an open bug on Bugzilla. @karlcow have you seen this before?

[adamopenweb]

Happens on youtube as well. I'm able to shut my screen off and the audio is still playing.

[adamopenweb]

Already a bug filed for that: https://bugzilla.mozilla.org/show_bug.cgi?id=1274421
Let's close this issue as fixed!