kitchenplanner.ikea.com - Login to the kitchen planner is failing with Firefox

[sylvestre]

URL: http://kitchenplanner.ikea.com/fr
Browser / Version: Firefox 36.0
Operating System: Mac OS X
Problem type: Looks like the website has a bug.
Site owner: No

Steps to Reproduce

1. Navigate to: http://kitchenplanner.ikea.com/fr
2. Install the plugin (yeh :(). Not sure it is necessary
3. Try to login (top right)
   => With safari, the login works, it fails with Firefox.

[sharonfrancis91]

Tested on firefox 31 , O.S ubuntu 14.04 - Fails to work.
Works fine on Chromium Version 39.0.2171.65 Ubuntu 14.04

[miketaylr]

Yeah, I tried to test this in Ubuntu as well - but presumably get blocked because the plugin isn't supported on Linux.

I'm a little hesitant to install the plugin in a non-VM... :/. @sylvestre when you try to log in, do you see any errors in the developer tools console?

[sylvestre]

No error in the console. :/

[karlcow]

hehe not very encouraging.

but then once it has been installed, it is working.
The login displays a form. I don't have an account.

@sylvestre does it stop working once the credentials have been entered.

When asking for creating an account it pops up a window

https://secure.ikea.com/webapp/wcs/stores/servlet/CreateUser?returnURL=SSOUserRegistrationConfirmPage&storeId=4&langId=-2&formName=createUser&minimumProfile=true at this address.

[karlcow]

ok so I tested. And it was working for me on macosx.
It seems more an issue with regards to Linux + plugins.

I'll switch to needscontact. If someone wants to try to find.

[missic]

This page is also available in a US version at
http://kitchenplanner.ikea.com/US/UI/Pages/VPUI.htm

The generic contact email is UScustomercare259@ikea.com (they ask to include a full name with a phone number), alternatively call 1-888-888-4532
This is the whois contact email: domainadm@inter-ikea.com

You can find this info at http://www.ikea.com/ms/en_US/customer_service/contact_us/email_request.html and with whois

[hallvors]

maybe @miketaylr will test this on his Mac ;)

[miketaylr]

@sylvestre, so uh, 10 months later can you try to log-in again? It's working for me now on OSX (after installing the plugin).

[karlcow]

per my comment and mike