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EDD integration for HelpScout

Changed Callback URL

As of version 2.0, the Callback URL in HelpScout should be

Easy Digital Downloads integration for HelpScout is a WordPress plugin that will show customer information right from your HelpScout dashboard.

Activating the plugin and configuring the integration will add the following information to your HelpScout dashboard:

  • The name of the customer and link to the profile page in EDD
  • All payments by the customer (email address must match)
  • A link to resent purchase receipts
  • All purchased "downloads"
  • The used payment method. Links to the transaction in PayPal or Stripe.

If using the Software Licensing add-on, the following information is shown as well:

  • License keys. Links to the Site Manager in Easy Digital Downloads.
  • Active sites, with a link to deactivate the license for the given site.


To get this up an running, you'll need to configure a few things in WordPress and HelpScout.


  1. Upload the contents of to your plugins directory, which usually is /wp-content/plugins/.
  2. Activate the HelpScout integration for Easy Digital Downloads plugin
  3. Set the HELPSCOUT_SECRET_KEY constant in your /wp-config.php file. This should be a random string of 40 characters.


define( 'HELPSCOUT_SECRET_KEY', 'your-random-string-of-fourty-characters!' );


  1. Go to the HelpScout custom app interface.
  2. Enter the following settings.
Setting Value
App Name Easy Digital Downloads
Content Type Dynamic Content
Callback URL
Secret Key The value of your HELPSCOUT_SECRET_KEY constant.

Testing the plugin locally.

You can set the plugin in some test mode. Set HELPSCOUT_DUMMY_DATA to true and HELPSCOUT_DUMMY_DATA_EMAIL to an email address in wp-config.php to let the plugin use dummy data. You can then call directly and get a reply based on the value of HELPSCOUT_DUMMY_DATA_EMAIL.

Running Tests

First, make sure all developer dependencies are installed.

composer install

Then, run the following command.

composer test


GPL v2


Easy Digital Downloads integration for HelpScout. A WordPress Plugin.





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