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Remove 4.0 content for a deprecated 3.6 doc
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MrGeneration committed May 20, 2021
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13 changes: 0 additions & 13 deletions advanced/search.rst
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Expand Up @@ -20,19 +20,6 @@ with ``()`` and ``AND``/``OR`` options::

state.name: open AND (article.from:me OR article.from:somebody)

.. note:: **🤓 Search phrases changed for Zammad 4.0**

With Zammad <=3.6 the following keys contained a string only:

* group
* priority
* state
* organization

With Zammad >=4.0 these keys contain the whole object. This means you
now have to add ``.name`` (e. g. ``group.name`` or ``priority.name``)
to receive the same search results.


Available attributes
--------------------
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41 changes: 0 additions & 41 deletions advanced/suggested-workflows.rst
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Expand Up @@ -43,44 +43,3 @@ and the first available agent can assign herself
to pick up where the sales rep left off.

.. tip:: Be sure to leave notes with as much information as possible for the next agent!

@mentions & the Subscribe Button
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now suppose you’ve reassigned the ticket to customer service.
You won’t receive notifications for this ticket anymore,
but maybe this is a really important contract,
and you want to make sure they have an A+ experience from start to finish.

To enable notifications for a ticket that doesn’t belong to you,
simply click the **Subscribe** button at the bottom of the ticket pane:

.. figure:: /images/advanced/suggested-workflows/mention-subscribe-yourself-to-a-ticket.gif
:alt: Screencast of the Subscribe button feature
:width: 90%
:align: center

A list of all tickets you’re subscribed to
can be found in the **My mentioned Tickets** overview.

Or, suppose you *don’t* want to reassign the ticket to customer service—you
just have one quick question for them, and then you can take it from there.

To start sending someone else notifications for your own ticket,
type ``@@`` in the message composer and select their name from the pop-up menu:

.. figure:: /images/advanced/suggested-workflows/mention-other-agents.gif
:alt: Screencast of the @mention feature
:width: 90%
:align: center

@mentioning a colleague in a message
will automatically subscribe them to your ticket.

.. hint:: ⚙️ Check your :doc:`/extras/profile-and-settings`
to customize how you receive notifications.

.. note:: 😖 **A colleague @mentioned me, but I don’t see the ticket!**

Is the ticket assigned to a group that you don’t belong to?
@mentions and subscriptions only work for tickets that you already have access to.
51 changes: 0 additions & 51 deletions extras/github-gitlab-integration.rst

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1 change: 0 additions & 1 deletion index.rst
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Expand Up @@ -42,4 +42,3 @@ Zammad Agent Documentation
/extras/profile-and-settings
/extras/knowledge-base
/extras/i-doit-track-company-property
/extras/github-gitlab-integration

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