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Maintenance: Translations update from translations.zammad.org
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Special thanks to the amazing translation team. You rock! 💪

Co-authored-by: Weblate <noreply@weblate.org>
Co-authored-by: Dusan Vuckovic <dv@zammad.com>
Co-authored-by: Ralf Schmid <rsc@zammad.com>
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@zammad-sync @weblate
@dvuckovic @ralf401
4 people committed Nov 20, 2023
1 parent b1b3c1f commit 91e42b0
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Showing 21 changed files with 642 additions and 434 deletions.
47 changes: 27 additions & 20 deletions locale/cs/LC_MESSAGES/user-docs.po
View file
Original file line number Diff line number Diff line change
Expand Up @@ -1747,8 +1747,7 @@ msgstr ""
#: ../basics/service-ticket/follow-up.rst:19
msgid ""
"Tickets are threads of messages & notes about a customer service issue. :doc:"
"`⚙️ Manage a ticket’s settings <settings>` in the **ticket pane** on the "
"right."
"`⚙️ Manage ticket settings <settings>` in the **ticket pane** on the right."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:23
Expand Down Expand Up @@ -1796,7 +1795,7 @@ msgstr ""

#: ../basics/service-ticket/follow-up.rst:51
msgid ""
"This way, you can share correspondences with people who don’t have Zammad "
"This way, you can share correspondences with people who don't have Zammad "
"(like a third-party supplier)."
msgstr ""

Expand Down Expand Up @@ -1864,62 +1863,70 @@ msgid ""
"viewed by other agents**."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:102
#: ../basics/service-ticket/follow-up.rst:99
msgid ""
"What about the **deletion of articles**? In Zammad, you can only delete "
"articles that you have created yourself and which are not older than 10 "
"minutes. To see the \"delete\" button in articles of the type \"communication"
"\" (emails, calls), their visibility has to be switched to internal first."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:107
msgid "Using quotation"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:104
#: ../basics/service-ticket/follow-up.rst:109
msgid ""
"In many cases you'll want to quote earlier text of your customer. This is "
"important because especially on long conversations your opponent will easily "
"loose track."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:108
#: ../basics/service-ticket/follow-up.rst:113
msgid ""
"Referencing on earlier written text helps greatly to keep context and track "
"of things. By default Zammad adds no whole quote body (this can be changed "
"by your administrator)."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:112
#: ../basics/service-ticket/follow-up.rst:117
msgid ""
"No matter if the whole quotation is active or not, you can always mark the "
"text you want to reference and press *reply* or *reply all* after. This will "
"cause Zammad to add the marked text as quote to the editor. You can break up "
"quotations by using enter."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:119
#: ../basics/service-ticket/follow-up.rst:124
msgid ""
"This function is limited to one article per operation. The article has to be "
"of type *communication* (thus have a *reply* button) to function."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:127
#: ../basics/service-ticket/follow-up.rst:132
msgid "Screencast showing text being marked and quoted after pressing reply"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:127
#: ../basics/service-ticket/follow-up.rst:132
msgid "Mark, press reply and work with quoted text!"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:130
#: ../basics/service-ticket/follow-up.rst:135
msgid "🔥 Keeping an eye on escalations"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:132
#: ../basics/service-ticket/follow-up.rst:137
msgid "**🧐 Huh? I can't see escalation timestamps!**"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:134
#: ../basics/service-ticket/follow-up.rst:139
msgid ""
"SLAs are optional and require configuration by your instance administrator. "
"Administrators can learn more about SLAs :admin-docs:`in our admin "
"documentation </manage/slas/index.html>`."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:138
#: ../basics/service-ticket/follow-up.rst:143
msgid ""
"On the top of every ticket being applicable for SLA escalations, you'll find "
"two dates next to the ticket number. By hovering the escalation date, Zammad "
Expand All @@ -1932,26 +1939,26 @@ msgid ""
"a more detailed escalation information"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:150
msgid "**🙅 I’m working here!**"
#: ../basics/service-ticket/follow-up.rst:155
msgid "**🙅 I'm working here!**"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:152
#: ../basics/service-ticket/follow-up.rst:157
msgid ""
"Every once in a while, two agents may have the same ticket open at the same "
"time. When this happens, things can get messy fast: customers may receive "
"conflicting responses on the same issue from both agents; or, changes made "
"by one agent may be accidentally undone by the other."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:161
#: ../basics/service-ticket/follow-up.rst:166
msgid ""
"To keep things under control, Zammad will alert you to potential conflicts "
"by displaying an avatar in the lower-lefthand corner for every agent that "
"has that ticket open."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:166
#: ../basics/service-ticket/follow-up.rst:171
msgid ""
"Be sure to communicate with your colleagues to prevent these problems before "
"they arise."
Expand All @@ -1961,7 +1968,7 @@ msgstr ""
msgid "Ticket conflict alert"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:173
#: ../basics/service-ticket/follow-up.rst:178
msgid ""
"A ✏️ icon will appear if the agent has made any unsaved changes to the ticket."
msgstr ""
Expand Down
47 changes: 27 additions & 20 deletions locale/da/LC_MESSAGES/user-docs.po
View file
Original file line number Diff line number Diff line change
Expand Up @@ -1747,8 +1747,7 @@ msgstr ""
#: ../basics/service-ticket/follow-up.rst:19
msgid ""
"Tickets are threads of messages & notes about a customer service issue. :doc:"
"`⚙️ Manage a ticket’s settings <settings>` in the **ticket pane** on the "
"right."
"`⚙️ Manage ticket settings <settings>` in the **ticket pane** on the right."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:23
Expand Down Expand Up @@ -1796,7 +1795,7 @@ msgstr ""

#: ../basics/service-ticket/follow-up.rst:51
msgid ""
"This way, you can share correspondences with people who don’t have Zammad "
"This way, you can share correspondences with people who don't have Zammad "
"(like a third-party supplier)."
msgstr ""

Expand Down Expand Up @@ -1864,62 +1863,70 @@ msgid ""
"viewed by other agents**."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:102
#: ../basics/service-ticket/follow-up.rst:99
msgid ""
"What about the **deletion of articles**? In Zammad, you can only delete "
"articles that you have created yourself and which are not older than 10 "
"minutes. To see the \"delete\" button in articles of the type \"communication"
"\" (emails, calls), their visibility has to be switched to internal first."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:107
msgid "Using quotation"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:104
#: ../basics/service-ticket/follow-up.rst:109
msgid ""
"In many cases you'll want to quote earlier text of your customer. This is "
"important because especially on long conversations your opponent will easily "
"loose track."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:108
#: ../basics/service-ticket/follow-up.rst:113
msgid ""
"Referencing on earlier written text helps greatly to keep context and track "
"of things. By default Zammad adds no whole quote body (this can be changed "
"by your administrator)."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:112
#: ../basics/service-ticket/follow-up.rst:117
msgid ""
"No matter if the whole quotation is active or not, you can always mark the "
"text you want to reference and press *reply* or *reply all* after. This will "
"cause Zammad to add the marked text as quote to the editor. You can break up "
"quotations by using enter."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:119
#: ../basics/service-ticket/follow-up.rst:124
msgid ""
"This function is limited to one article per operation. The article has to be "
"of type *communication* (thus have a *reply* button) to function."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:127
#: ../basics/service-ticket/follow-up.rst:132
msgid "Screencast showing text being marked and quoted after pressing reply"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:127
#: ../basics/service-ticket/follow-up.rst:132
msgid "Mark, press reply and work with quoted text!"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:130
#: ../basics/service-ticket/follow-up.rst:135
msgid "🔥 Keeping an eye on escalations"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:132
#: ../basics/service-ticket/follow-up.rst:137
msgid "**🧐 Huh? I can't see escalation timestamps!**"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:134
#: ../basics/service-ticket/follow-up.rst:139
msgid ""
"SLAs are optional and require configuration by your instance administrator. "
"Administrators can learn more about SLAs :admin-docs:`in our admin "
"documentation </manage/slas/index.html>`."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:138
#: ../basics/service-ticket/follow-up.rst:143
msgid ""
"On the top of every ticket being applicable for SLA escalations, you'll find "
"two dates next to the ticket number. By hovering the escalation date, Zammad "
Expand All @@ -1932,26 +1939,26 @@ msgid ""
"a more detailed escalation information"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:150
msgid "**🙅 I’m working here!**"
#: ../basics/service-ticket/follow-up.rst:155
msgid "**🙅 I'm working here!**"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:152
#: ../basics/service-ticket/follow-up.rst:157
msgid ""
"Every once in a while, two agents may have the same ticket open at the same "
"time. When this happens, things can get messy fast: customers may receive "
"conflicting responses on the same issue from both agents; or, changes made "
"by one agent may be accidentally undone by the other."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:161
#: ../basics/service-ticket/follow-up.rst:166
msgid ""
"To keep things under control, Zammad will alert you to potential conflicts "
"by displaying an avatar in the lower-lefthand corner for every agent that "
"has that ticket open."
msgstr ""

#: ../basics/service-ticket/follow-up.rst:166
#: ../basics/service-ticket/follow-up.rst:171
msgid ""
"Be sure to communicate with your colleagues to prevent these problems before "
"they arise."
Expand All @@ -1961,7 +1968,7 @@ msgstr ""
msgid "Ticket conflict alert"
msgstr ""

#: ../basics/service-ticket/follow-up.rst:173
#: ../basics/service-ticket/follow-up.rst:178
msgid ""
"A ✏️ icon will appear if the agent has made any unsaved changes to the ticket."
msgstr ""
Expand Down

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