Merge pull request #82 from zammad-sync/weblate-documentations-user-d…

…ocumentation

Translations update from Zammad-Translations

locale/es/LC_MESSAGES/user-docs.po

@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad (for Agents)\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2022-03-14 11:43+0100\n"
+"POT-Creation-Date: 2022-06-09 16:15+0200\n"
 "PO-Revision-Date: 2022-04-16 15:56+0000\n"
 "Last-Translator: Raul Jesus Lopez <rauljesusl@gmail.com>\n"
 "Language-Team: Spanish <https://translations.zammad.org/projects/"
@@ -424,8 +424,8 @@ msgid ""
 "article_count:5 |br|\\ article_count: [5 TO 10] |br|\\ article_count:[5 TO "
 "\\*] |br|\\ article_count:[\\* TO 5]"
 msgstr ""
-"article_count:5 |br|\\ article_count: [5 TO 10] |br|\\ article_count:[5 TO \\"
-"*] |br|\\ article_count:[\\* TO 5]"
+"article_count:5 |br|\\ article_count: [5 TO 10] |br|\\ article_count:[5 TO "
+"\\*] |br|\\ article_count:[\\* TO 5]"
 
 #: ../advanced/search.rst:1
 msgid ""
@@ -465,8 +465,8 @@ msgid ""
 "article.body:heat |br|\\ article.body:heat~ |br|\\ articlebody:/joh?"
 "n(ath[oa]n)/"
 msgstr ""
-"article.body:heat |br|\\ article.body:heat~ |br|\\ "
-"articlebody:/joh?n(ath[oa]n)/"
+"article.body:heat |br|\\ article.body:heat~ |br|\\ articlebody:/joh?"
+"n(ath[oa]n)/"
 
 #: ../advanced/search.rst:1
 msgid ""
@@ -475,8 +475,8 @@ msgid ""
 "\"head\". Zammad will also allow you to use regular expressions, where ever "
 "the attributes allows it."
 msgstr ""
-"El primer ejemplo muestra todos los tickets que contienen la palabra \"heat\""
-" - también puedes usar el operador difuso\"~\" para buscar palabras "
+"El primer ejemplo muestra todos los tickets que contienen la palabra \"heat"
+"\" - también puedes usar el operador difuso\"~\" para buscar palabras "
 "similares como por ejemplo \"head\". Zammad también te permitirá usar "
 "expresiones regulares, siempre que los atributos lo permitan."
 
@@ -613,7 +613,8 @@ msgstr "close_in_min: entero (minutos de negocio hasta el cierre)"
 
 #: ../advanced/search.rst:102
 msgid "last_contact_at: timestamp (last contact by customer or agent)"
-msgstr "last_contact_at: marca de tiempo (último contacto por cliente o agente)"
+msgstr ""
+"last_contact_at: marca de tiempo (último contacto por cliente o agente)"
 
 #: ../advanced/search.rst:103
 msgid "last_contact_agent_at: timestamp (last contact by agent)"
@@ -1818,26 +1819,93 @@ msgid ""
 "viewed by other agents**."
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:105
+#: ../basics/service-ticket/follow-up.rst:102
+msgid "Using quotation"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:104
+msgid ""
+"In many cases you'll want to quote earlier text of your customer. This is "
+"important because especially on long conversations your opponent will easily "
+"loose track."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:108
+msgid ""
+"Referencing on earlier written text helps greatly to keep context and track "
+"of things. By default Zammad adds no whole quote body (this can be changed "
+"by your administrator)."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:112
+msgid ""
+"No matter if the whole quotation is active or not, you can always mark the "
+"text you want to reference and press *reply* or *reply all* after. This will "
+"cause Zammad to add the marked text as quote to the editor. You can break up "
+"quotations by using enter."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:119
+msgid ""
+"This function is limited to one article per operation. The article has to be "
+"of type *communication* (thus have a *reply* button) to function."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:127
+msgid "Screencast showing text being marked and quoted after pressing reply"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:127
+msgid "Mark, press reply and work with quoted text!"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:130
+msgid "🔥 Keeping an eye on escalations"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:132
+msgid "**🧐 Huh? I can't see escalation timestamps!**"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:134
+msgid ""
+"SLAs are optional and require configuration by your instance administrator. "
+"Administrators can learn more `about SLAs in our admin documentation`_."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:140
+msgid ""
+"On the top of every ticket being applicable for SLA escalations, you'll find "
+"two dates next to the ticket number. By hovering the escalation date, Zammad "
+"will display all upcoming escalation times based on the SLA configuration."
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:None
+msgid ""
+"Screencast showing agent hovering the escalation time and receiving\n"
+"a more detailed escalation information"
+msgstr ""
+
+#: ../basics/service-ticket/follow-up.rst:152
 msgid "**🙅 I’m working here!**"
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:107
+#: ../basics/service-ticket/follow-up.rst:154
 msgid ""
 "Every once in a while, two agents may have the same ticket open at the same "
 "time. When this happens, things can get messy fast: customers may receive "
 "conflicting responses on the same issue from both agents; or, changes made "
 "by one agent may be accidentally undone by the other."
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:116
+#: ../basics/service-ticket/follow-up.rst:163
 msgid ""
 "To keep things under control, Zammad will alert you to potential conflicts "
 "by displaying an avatar in the lower-lefthand corner for every agent that "
 "has that ticket open."
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:121
+#: ../basics/service-ticket/follow-up.rst:168
 msgid ""
 "Be sure to communicate with your colleagues to prevent these problems before "
 "they arise."
@@ -1847,7 +1915,7 @@ msgstr ""
 msgid "Ticket conflict alert"
 msgstr ""
 
-#: ../basics/service-ticket/follow-up.rst:128
+#: ../basics/service-ticket/follow-up.rst:175
 msgid ""
 "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket."
 msgstr ""
@@ -1887,7 +1955,7 @@ msgstr ""
 #: ../basics/service-ticket/settings.rst:39
 msgid ""
 "Use the highlighter tool in the upper-righthand corner to mark up important "
-"text. (Your highlights are **not** visible to other agents.)"
+"text. (Your highlights are visible to other agents.)"
 msgstr ""
 
 #: ../basics/service-ticket/settings.rst:46
@@ -5092,8 +5160,8 @@ msgstr ""
 
 #: ../extras/shared-drafts.rst:106
 msgid ""
-"If you're ready to save the draft, click on 📝 on the left ticket pane, enter "
-"a meaning full name and click on the \"Create\" button."
+"If you're ready to save the draft, click on 📝 on the right ticket pane, "
+"enter a meaning full name and click on the \"Create\" button."
 msgstr ""
 
 #: ../extras/shared-drafts.rst:0