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Time Accounting | ||
=============== | ||
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Zammad supports detailed time accounting to help administrators keep track of | ||
how much time you spend on any given ticket, customer or client organization. | ||
Zammad supports detailed time accounting | ||
to help administrators keep track of how much time you spend | ||
on any given ticket, customer or client organization. | ||
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.. figure:: /images/advanced/time-accounting/time-accounting-simple-recording.png | ||
:alt: Time Accounting Dialog | ||
.. figure:: /images/advanced/time-accounting.png | ||
:alt: Time accounting dialog | ||
:align: center | ||
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If the time accounting is enabled, this dialog will appear each time you update | ||
a ticket. Enter how much time you spent on it. | ||
If time accounting is enabled, | ||
this dialog will appear each time you update a ticket. | ||
Enter how much time you spent on it | ||
(in minutes, or whichever unit of time all your other colleagues are using). | ||
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.. note:: **🤔 Huh? I don’t see a “Time Accounting” dialog...** | ||
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This feature is **optional**; if you don’t see it whenever you update a | ||
ticket, that means your administrator hasn’t enabled it yet. | ||
This feature is **optional**; | ||
if you don’t see it whenever you update a ticket, | ||
that means your administrator hasn’t enabled it yet. | ||
Administrators can learn more | ||
:admin-docs:`here <manage/time-accounting.html>`. | ||
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.. hint:: **In which unit is the accounted time recorded?** | ||
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The Accounted time is always recorded as unitless numbers. However, your | ||
administrator may decide to show an optional label next to the field to hint | ||
you and your colleagues which unit is assumed. | ||
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.. figure:: /images/advanced/time-accounting/time-accounting-unit-recording.png | ||
:alt: Time Accounting Unit | ||
:align: center | ||
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.. hint:: **What is an Activity Type?** | ||
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**Activity Types** are used for grouping accounted time entries together. | ||
This is an **optional** feature which shows a list of activities as a | ||
selectable list. | ||
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.. figure:: /images/advanced/time-accounting/time-accounting-select-activity-type.png | ||
:alt: Time Accounting Activity Type | ||
:align: center | ||
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Simply choose the closest type of the activity you are recording the time | ||
for, noting that one of the choices may be pre-selected. You can always | ||
remove the selection for general accounted time that is not supposed to be | ||
grouped together. | ||
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**Where can I see how much time has been accounted to this ticket?** | ||
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If a ticket already has accounted time(s), you can see it in the ticket pane | ||
at the bottom. You can find the calculated sums of each activity type as well | ||
as the total sum of accounted times for all activity types. | ||
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.. figure:: /images/advanced/time-accounting/ticket-pane-accounted-time.png | ||
:alt: Screenshot showing accounted times in ticket pane | ||
:align: center | ||
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Accounted times in the ticket view | ||
`here <https://admin-docs.zammad.org/en/latest/manage-time-accounting.html>`_. |
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