Skip to content

Commit

Permalink
Merge pull request #23 from zammad/develop
Browse files Browse the repository at this point in the history
Adding remark for group dependent Text Moduels
  • Loading branch information
MrGeneration committed Oct 1, 2019
2 parents 0e55463 + 0e5d3dc commit ceda4bc
Show file tree
Hide file tree
Showing 2 changed files with 16 additions and 1 deletion.
17 changes: 16 additions & 1 deletion advanced/text-modules.rst
Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
Working with Text Modules
=========================

Zammad offers so called text modules.
Zammad offers so-called text modules.
Text modules will help you to improve your workflow, as you don't have to type your answer
on every ticket by hand. You can simply choose a fitting text module and insert it into the E-Mail.

Expand All @@ -15,6 +15,21 @@ If you found the right text module, just press enter or click with your left mou

.. image :: /images/advanced/text-modules/using-text-modules.gif
.. note:: **🤔 How come some text modules don’t always appear?**

Text modules can be tied to **groups**: that is, they only become active
once the ticket you’re working on has been assigned to the appropriate
group.

.. figure:: /images/advanced/text-modules/group-dependent-textmodules.gif
:alt: Group-dependent text modules

Text modules are updated immediately when a new group has been
selected—no need to click **Update**.

How do you which groups go with which text modules? Ask your administrator!


Text modules on ticket creation
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Expand Down
Sorry, something went wrong. Reload?
Sorry, we cannot display this file.
Sorry, this file is invalid so it cannot be displayed.

0 comments on commit ceda4bc

Please sign in to comment.