Merge pull request #7 from zammad/new_english

added transifex translation updates

locale/ar/LC_MESSAGES/good2know.po

@@ -0,0 +1,76 @@
+# SOME DESCRIPTIVE TITLE.
+# Copyright (C) 2018, Zammad
+# This file is distributed under the same license as the Zammad package.
+# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
+# 
+#, fuzzy
+msgid ""
+msgstr ""
+"Project-Id-Version: Zammad\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2018-10-23 22:49+0200\n"
+"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
+"Language-Team: Arabic (https://www.transifex.com/zammad/teams/73964/ar/)\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Language: ar\n"
+"Plural-Forms: nplurals=6; plural=n==0 ? 0 : n==1 ? 1 : n==2 ? 2 : n%100>=3 && n%100<=10 ? 3 : n%100>=11 && n%100<=99 ? 4 : 5;\n"
+
+#: ../../good2know.rst:2
+msgid "Good to know"
+msgstr ""
+
+#: ../../good2know.rst:5
+msgid "Highlighting text"
+msgstr ""
+
+#: ../../good2know.rst:7
+msgid ""
+"Within a ticket it is possible to mark any text parts with several colors."
+msgstr ""
+
+#: ../../good2know.rst:11
+msgid "Multiple text parts can be selected simultaneously as follows:"
+msgstr ""
+
+#: ../../good2know.rst:13
+msgid "mark the first part of the text"
+msgstr ""
+
+#: ../../good2know.rst:14
+msgid "click the pen icon"
+msgstr ""
+
+#: ../../good2know.rst:15
+msgid "mark all other parts of the text"
+msgstr ""
+
+#: ../../good2know.rst:16
+msgid "select the desired color"
+msgstr ""
+
+#: ../../good2know.rst:18
+msgid ""
+"To delete a marker, select the colored spot with the mouse pointer. Now "
+"click again on the color with which it was marked and thus clears the color "
+"deposit"
+msgstr ""
+
+#: ../../good2know.rst:22
+msgid "View article information"
+msgstr ""
+
+#: ../../good2know.rst:24
+msgid ""
+"By clicking on the respective articles, information about the type, sender "
+"and possibly recipient can be displayed. As can be seen in the following "
+"picture:"
+msgstr ""
+
+#: ../../good2know.rst:28
+msgid ""
+"Above the article you can see the article creator. If it’s an email, the "
+"recipient (including CC) will be shown. The channel is being displayed below"
+" the article."
+msgstr ""

locale/ar/LC_MESSAGES/index.po

@@ -0,0 +1,70 @@
+# SOME DESCRIPTIVE TITLE.
+# Copyright (C) 2018, Zammad
+# This file is distributed under the same license as the Zammad package.
+# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
+# 
+#, fuzzy
+msgid ""
+msgstr ""
+"Project-Id-Version: Zammad\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2018-10-23 22:49+0200\n"
+"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
+"Language-Team: Arabic (https://www.transifex.com/zammad/teams/73964/ar/)\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Language: ar\n"
+"Plural-Forms: nplurals=6; plural=n==0 ? 0 : n==1 ? 1 : n==2 ? 2 : n%100>=3 && n%100<=10 ? 3 : n%100>=11 && n%100<=99 ? 4 : 5;\n"
+
+#: ../../index.rst:2
+msgid "Welcome to the Zammad user documentation"
+msgstr ""
+
+#: ../../index.rst:4
+msgid ":ref:`interface-docs`"
+msgstr ""
+
+#: ../../index.rst:5
+msgid ":ref:`ticket-docs`"
+msgstr ""
+
+#: ../../index.rst:6
+msgid ":ref:`working-with-zammad-docs`"
+msgstr ""
+
+#: ../../index.rst:7
+msgid ":ref:`working-with-ticket-docs`"
+msgstr ""
+
+#: ../../index.rst:8
+msgid ":ref:`ticket-search-docs`"
+msgstr ""
+
+#: ../../index.rst:9
+msgid ":ref:`good2know-docs`"
+msgstr ""
+
+#: ../../index.rst:14
+msgid "Interface"
+msgstr ""
+
+#: ../../index.rst:26
+msgid "Ticket information"
+msgstr ""
+
+#: ../../index.rst:37
+msgid "Working with Zammad"
+msgstr ""
+
+#: ../../index.rst:50
+msgid "Working with tickets"
+msgstr ""
+
+#: ../../index.rst:61
+msgid "Ticket search"
+msgstr ""
+
+#: ../../index.rst:69
+msgid "Good to know"
+msgstr ""

locale/ar/LC_MESSAGES/interface-chat.po

@@ -0,0 +1,132 @@
+# SOME DESCRIPTIVE TITLE.
+# Copyright (C) 2018, Zammad
+# This file is distributed under the same license as the Zammad package.
+# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
+# 
+#, fuzzy
+msgid ""
+msgstr ""
+"Project-Id-Version: Zammad\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2018-10-23 22:49+0200\n"
+"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
+"Language-Team: Arabic (https://www.transifex.com/zammad/teams/73964/ar/)\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Language: ar\n"
+"Plural-Forms: nplurals=6; plural=n==0 ? 0 : n==1 ? 1 : n==2 ? 2 : n%100>=3 && n%100<=10 ? 3 : n%100>=11 && n%100<=99 ? 4 : 5;\n"
+
+#: ../../interface-chat.rst:2
+msgid "Customer-Chat"
+msgstr ""
+
+#: ../../interface-chat.rst:6
+msgid ""
+"The chat function allows customers to contact registered agents directly. "
+"Not every agent has access to the chat function, though."
+msgstr ""
+
+#: ../../interface-chat.rst:8
+msgid "**In the chat overview you will find the following areas:**"
+msgstr ""
+
+#: ../../interface-chat.rst:10
+msgid ""
+"On/Off switch: If the chat is activated for at least one agent, the chat is "
+"made available to the customer. The agents with activated chat are informed "
+"as soon as a customer starts the chat (by clicking on the chat window on the"
+" website). If the chat is switched off, the respective agent does not "
+"receive any messages about started chats."
+msgstr ""
+
+#: ../../interface-chat.rst:11
+msgid ""
+"The customers whose chat has not yet been accepted by an agent are displayed"
+" here. This field flashes blue as soon as a customer is in the \"queue\". As"
+" soon as you click on this field, the chat window of the waiting customer is"
+" opened and the chat can start."
+msgstr ""
+
+#: ../../interface-chat.rst:12
+msgid "shows customers who have already been included in chats."
+msgstr ""
+
+#: ../../interface-chat.rst:13
+msgid "shows agents who have activated the chat."
+msgstr ""
+
+#: ../../interface-chat.rst:14
+msgid ""
+"The maximum number of concurrent chat windows and automatic replies can be "
+"set in the settings."
+msgstr ""
+
+#: ../../interface-chat.rst:15
+msgid "number of agents or customers in the respective selection."
+msgstr ""
+
+#: ../../interface-chat.rst:16
+msgid ""
+"further information about the customers or agents in the respective "
+"selection."
+msgstr ""
+
+#: ../../interface-chat.rst:18
+msgid ""
+"In the chat, text modules can be used to quickly answer standard questions. "
+"A list of all text modules can be displayed by entering\"::\" (= two "
+"colons). Use the arrow keys to scroll through the text modules. They are "
+"inserted with \"Enter\". The search can be restricted by entering keywords."
+msgstr ""
+
+#: ../../interface-chat.rst:20
+msgid ""
+"Copy & Paste can also be used to send and receive documents and images in "
+"the chat."
+msgstr ""
+
+#: ../../interface-chat.rst:22
+msgid ""
+"By clicking on the chat shortcut at the top in the middle you get to the "
+"detailed view of the chat:"
+msgstr ""
+
+#: ../../interface-chat.rst:26
+msgid ""
+"By clicking on the chat shortcut you get to a mask in which you can enter "
+"the name of the chat partner as well as tags:"
+msgstr ""
+
+#: ../../interface-chat.rst:32
+msgid "Converting Chat to a Ticket"
+msgstr ""
+
+#: ../../interface-chat.rst:34
+msgid ""
+"There is the case that a chat has to be edited later. You can convert a "
+"completed chat into a ticket by clicking on it:"
+msgstr ""
+
+#: ../../interface-chat.rst:38
+msgid ""
+"After clicking on the button \"turn chat into ticket\" you will get to the "
+"ticket creation screen with a link to the chat window:"
+msgstr ""
+
+#: ../../interface-chat.rst:42
+msgid ""
+"The ticket can now be processed as usual with all standard ticket functions."
+" The chat is stored on the ticket and can be viewed by agents at any time."
+msgstr ""
+
+#: ../../interface-chat.rst:45
+msgid "Chat-Archive"
+msgstr ""
+
+#: ../../interface-chat.rst:47
+msgid ""
+"You can find and reopen closed chats via the global Zammad search. This "
+"allows you to search for information afterwards and, if necessary, create a "
+"ticket from a chat:"
+msgstr ""

locale/ar/LC_MESSAGES/interface-dashboard.po

@@ -0,0 +1,78 @@
+# SOME DESCRIPTIVE TITLE.
+# Copyright (C) 2018, Zammad
+# This file is distributed under the same license as the Zammad package.
+# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
+# 
+#, fuzzy
+msgid ""
+msgstr ""
+"Project-Id-Version: Zammad\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2018-10-23 22:49+0200\n"
+"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
+"Language-Team: Arabic (https://www.transifex.com/zammad/teams/73964/ar/)\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Language: ar\n"
+"Plural-Forms: nplurals=6; plural=n==0 ? 0 : n==1 ? 1 : n==2 ? 2 : n%100>=3 && n%100<=10 ? 3 : n%100>=11 && n%100<=99 ? 4 : 5;\n"
+
+#: ../../interface-dashboard.rst:2
+msgid "Dashboard"
+msgstr ""
+
+#: ../../interface-dashboard.rst:4
+msgid ""
+"The dashboard provides the agents with an overview of the current situation "
+"of the tickets."
+msgstr ""
+
+#: ../../interface-dashboard.rst:8
+msgid "The dashboard is divided into seven different areas:"
+msgstr ""
+
+#: ../../interface-dashboard.rst:10
+msgid ""
+"1.)     Waiting time/processing time: Display of the average time that was "
+"needed on the current day to process/answer your own tickets. The average "
+"processing time of the entire team is displayed in gray."
+msgstr ""
+
+#: ../../interface-dashboard.rst:14
+msgid ""
+"2.)     Mood / Escalated tickets The smiley shows how many of your own "
+"tickets escalated. If he's green and laughing, no tickets escalated. The "
+"worse the mood of the smiley, the more tickets escalated. The total number "
+"of escalated tickets of all agents in the same groups is grayed out."
+msgstr ""
+
+#: ../../interface-dashboard.rst:18
+msgid ""
+"3.)     Channel distribution Shows a percentage distribution of the open and"
+" closed tickets that have arrived via the different channels."
+msgstr ""
+
+#: ../../interface-dashboard.rst:21
+msgid ""
+"4.)     Assigned tickets Shows the absolute number of assigned tickets "
+"compared to the tickets of all other agents. The average number of assigned "
+"tickets is shown in gray."
+msgstr ""
+
+#: ../../interface-dashboard.rst:25
+msgid ""
+"5.)     Your tickets in process Shows how many percent of your own tickets "
+"are currently being processed. The average percentages is shown in grey."
+msgstr ""
+
+#: ../../interface-dashboard.rst:29
+msgid ""
+"6.)     Reopening rate Shows how many of your own already closed tickets "
+"have been reopened. The average percentages is shown in grey."
+msgstr ""
+
+#: ../../interface-dashboard.rst:33
+msgid ""
+"7.)     Activity Stream Shows a list of the latest activities of all agents "
+"in the groups to which you are authorized."
+msgstr ""