Fixes #126 - Replacement of ticket screenshots

advanced/tabs.rst

@@ -46,7 +46,7 @@ right already.
       preference.
 
    .. figure:: /images/advanced/tabs/tab-behavior.png
-      :width: 80%
+      :width: 100%
       :alt: Tab behavior can be adjusted in tickets manually
 
 To overrule your administrator's settings, simply choose the action

advanced/ticket-actions/link.rst

@@ -11,9 +11,10 @@ they can be **linked to each other** for easier reference.
 
    Click the *➕ Add Link* button to access the link dialog.
 
-.. figure:: /images/advanced/ticket-actions/link-dialog.jpg
+.. figure:: /images/advanced/ticket-actions/link-dialog.png
    :alt: Link dialog
    :align: center
+   :scale: 80%
 
    The link dialog. Specify a ticket to link with by ID (1),
    or select one from the list (2).

advanced/ticket-actions/merge.rst

@@ -10,6 +10,7 @@ In such cases, you may want to **merge those tickets into one**.
 .. figure:: /images/basics/service-ticket/settings-ticket-submenu.png
    :alt: Ticket pane submenu
    :align: center
+   :scale: 60%
 
    To merge a ticket, access the **Ticket ▾** submenu in the ticket pane.
 
@@ -21,9 +22,10 @@ In such cases, you may want to **merge those tickets into one**.
    then Ticket A will be emptied, closed,
    and :doc:`linked as a child <link>` of Ticket B.
 
-.. figure:: /images/advanced/ticket-actions/merge-dialog.jpg
+.. figure:: /images/advanced/ticket-actions/merge-dialog.png
    :alt: Merge ticket dialog
    :align: center
+   :scale: 80%
 
    The merge dialog. Specify a ticket to merge into by ID (1),
    or select one from the list (2).

advanced/ticket-actions/split.rst

@@ -9,16 +9,18 @@ In such cases, you can **split off a single message into its own ticket**.
 (Alternately, it may make more sense to
 :ref:`simply take turns on a single ticket <sharing-work>` instead.)
 
-.. figure:: /images/advanced/ticket-actions/split.jpg
+.. figure:: /images/advanced/ticket-actions/split.png
    :alt: Split ticket button
    :align: center
+   :scale: 90%
 
    Click the “split” button to take a message and use it as the starting point
    for a new ticket.
 
-.. figure:: /images/advanced/ticket-actions/split-dialog.jpg
+.. figure:: /images/advanced/ticket-actions/split-dialog.png
    :alt: Split ticket dialog
    :align: center
+   :scale: 90%
 
    When splitting a ticket, the target message is imported into the new ticket
    dialog. As usual, remember to select the **type** (call/email).

basics/service-ticket/follow-up.rst

@@ -144,9 +144,9 @@ On the top of every ticket being applicable for SLA escalations, you'll find
 two dates next to the ticket number. By hovering the escalation date, Zammad
 will display all upcoming escalation times based on the SLA configuration.
 
-.. figure:: /images/basics/service-ticket/show-escalation-times.gif
-   :alt: Screencast showing agent hovering the escalation time and receiving
-         a more detailed escalation information
+.. figure:: /images/basics/service-ticket/show-escalation-times.png
+   :alt: Screenshot showing hovering over escalation note and getting
+         more detailed escalation information
 
 --------------------------------------------------------------------------------
 

basics/service-ticket/settings.rst

@@ -30,7 +30,7 @@ Renaming a Ticket
 
 To rename a ticket, simply click on the title and start typing.
 
-.. image:: /images/basics/service-ticket/settings-rename-ticket.gif
+.. figure:: /images/basics/service-ticket/settings-rename-ticket.png
    :align: center
 
 Highlighting Ticket Text
@@ -56,6 +56,7 @@ text. (Your highlights are visible to other agents.)
 
    .. figure:: /images/basics/service-ticket/settings-ticket-submenu.png
       :alt: Ticket submenu
+      :scale: 60%
       :align: center
 
       Click the **Ticket ▾** heading to access additional actions.

extras/customers.rst

@@ -34,7 +34,7 @@ Customer":
 .. figure:: /images/extras/customers-edit-dialog.png
    :alt: Edit customer dialog
    :align: center
-   :scale: 90%
+   :scale: 80%
 
    The edit customer dialog.
 

locale/user-docs.pot

@@ -1355,23 +1355,23 @@ msgid "When tickets about related issues arise (*e.g.,* multiple customer compla
 msgstr ""
 
 #: ../advanced/ticket-actions/link.rst:12
-#: ../advanced/ticket-actions/split.rst:30
+#: ../advanced/ticket-actions/split.rst:32
 msgid "Ticket pane: Links"
 msgstr ""
 
 #: ../advanced/ticket-actions/link.rst:12
 msgid "Click the *➕ Add Link* button to access the link dialog."
 msgstr ""
 
-#: ../advanced/ticket-actions/link.rst:18
+#: ../advanced/ticket-actions/link.rst:19
 msgid "Link dialog"
 msgstr ""
 
-#: ../advanced/ticket-actions/link.rst:18
+#: ../advanced/ticket-actions/link.rst:19
 msgid "The link dialog. Specify a ticket to link with by ID (1), or select one from the list (2)."
 msgstr ""
 
-#: ../advanced/ticket-actions/link.rst:21
+#: ../advanced/ticket-actions/link.rst:22
 msgid "Linked tickets may optionally be organized into a parent-child hierarchy."
 msgstr ""
 
@@ -1387,27 +1387,27 @@ msgstr ""
 msgid "In such cases, you may want to **merge those tickets into one**."
 msgstr ""
 
-#: ../advanced/ticket-actions/merge.rst:14
+#: ../advanced/ticket-actions/merge.rst:15
 msgid "Ticket pane submenu"
 msgstr ""
 
-#: ../advanced/ticket-actions/merge.rst:14
+#: ../advanced/ticket-actions/merge.rst:15
 msgid "To merge a ticket, access the **Ticket ▾** submenu in the ticket pane."
 msgstr ""
 
-#: ../advanced/ticket-actions/merge.rst:16
+#: ../advanced/ticket-actions/merge.rst:17
 msgid "Merging a ticket migrates all messages and notes **out of the original** and into the selected one."
 msgstr ""
 
-#: ../advanced/ticket-actions/merge.rst:19
+#: ../advanced/ticket-actions/merge.rst:20
 msgid "That is, if you 1) access the merge dialog from Ticket A, and then 2) select Ticket B in the merge dialog (see below), then Ticket A will be emptied, closed, and :doc:`linked as a child <link>` of Ticket B."
 msgstr ""
 
-#: ../advanced/ticket-actions/merge.rst:28
+#: ../advanced/ticket-actions/merge.rst:30
 msgid "Merge ticket dialog"
 msgstr ""
 
-#: ../advanced/ticket-actions/merge.rst:28
+#: ../advanced/ticket-actions/merge.rst:30
 msgid "The merge dialog. Specify a ticket to merge into by ID (1), or select one from the list (2)."
 msgstr ""
 
@@ -1423,23 +1423,23 @@ msgstr ""
 msgid "In such cases, you can **split off a single message into its own ticket**. (Alternately, it may make more sense to :ref:`simply take turns on a single ticket <sharing-work>` instead.)"
 msgstr ""
 
-#: ../advanced/ticket-actions/split.rst:16
+#: ../advanced/ticket-actions/split.rst:17
 msgid "Split ticket button"
 msgstr ""
 
-#: ../advanced/ticket-actions/split.rst:16
+#: ../advanced/ticket-actions/split.rst:17
 msgid "Click the “split” button to take a message and use it as the starting point for a new ticket."
 msgstr ""
 
-#: ../advanced/ticket-actions/split.rst:23
+#: ../advanced/ticket-actions/split.rst:25
 msgid "Split ticket dialog"
 msgstr ""
 
-#: ../advanced/ticket-actions/split.rst:23
+#: ../advanced/ticket-actions/split.rst:25
 msgid "When splitting a ticket, the target message is imported into the new ticket dialog. As usual, remember to select the **type** (call/email)."
 msgstr ""
 
-#: ../advanced/ticket-actions/split.rst:30
+#: ../advanced/ticket-actions/split.rst:32
 msgid "The original ticket is :doc:`linked <link>` to the new one, as seen in the ticket pane."
 msgstr ""
 
@@ -2040,8 +2040,8 @@ msgid "On the top of every ticket being applicable for SLA escalations, you'll f
 msgstr ""
 
 #: ../basics/service-ticket/follow-up.rst:None
-msgid "Screencast showing agent hovering the escalation time and receiving\n"
-"a more detailed escalation information"
+msgid "Screenshot showing hovering over escalation note and getting\n"
+"more detailed escalation information"
 msgstr ""
 
 #: ../basics/service-ticket/follow-up.rst:155
@@ -2116,31 +2116,31 @@ msgstr ""
 msgid "Ticket submenu"
 msgstr ""
 
-#: ../basics/service-ticket/settings.rst:61
+#: ../basics/service-ticket/settings.rst:62
 msgid "Click the **Ticket ▾** heading to access additional actions."
 msgstr ""
 
-#: ../basics/service-ticket/settings.rst:66
+#: ../basics/service-ticket/settings.rst:67
 msgid "History"
 msgstr ""
 
-#: ../basics/service-ticket/settings.rst:64
+#: ../basics/service-ticket/settings.rst:65
 msgid "See a comprehensive list of updates to the ticket, performed by any user, since its creation."
 msgstr ""
 
-#: ../basics/service-ticket/settings.rst:70
+#: ../basics/service-ticket/settings.rst:71
 msgid "Merge"
 msgstr ""
 
-#: ../basics/service-ticket/settings.rst:69
+#: ../basics/service-ticket/settings.rst:70
 msgid "Migrate all messages/notes to another ticket (see :doc:`Merging Tickets </advanced/ticket-actions/merge>` for details)."
 msgstr ""
 
-#: ../basics/service-ticket/settings.rst:72
+#: ../basics/service-ticket/settings.rst:73
 msgid "Change Customer"
 msgstr ""
 
-#: ../basics/service-ticket/settings.rst:73
+#: ../basics/service-ticket/settings.rst:74
 msgid "Reassign the ticket to another customer."
 msgstr ""