Fixes #4599 - Error 500 if overview with "out of office replacement" …

…filter is set to "specific user".

app/models/ticket/selector/sql.rb

@@ -241,7 +241,7 @@ def condition_sql(block_condition)
         else
           if attribute_name == 'out_of_office_replacement_id'
             query << "#{attribute} IN (?)"
-            bind_params.push User.find(block_condition[:value]).out_of_office_agent_of.pluck(:id)
+            bind_params.push User.where(id: Array.wrap(block_condition[:value])).map(&:out_of_office_agent_of).flatten.map(&:id)
           else
             if block_condition[:value].class != Array
               block_condition[:value] = [block_condition[:value]]

spec/models/ticket/selector/sql_spec.rb

@@ -265,4 +265,32 @@ def get_condition(operator, range)
       expect(count).to eq(1)
     end
   end
+
+  describe 'Error 500 if overview with "out of office replacement" filter is set to "specific user" #4599' do
+    let(:agent)                 { create(:agent) }
+    let(:agent_ooo)             { create(:agent, :ooo, ooo_agent: agent_ooo_replacement) }
+    let(:agent_ooo_replacement) { create(:agent) }
+    let(:condition) do
+      {
+        'ticket.out_of_office_replacement_id': {
+          operator:         'is',
+          pre_condition:    'specific',
+          value:            [
+            agent_ooo_replacement.id.to_s,
+          ],
+          value_completion: ''
+        }
+      }
+    end
+
+    before do
+      agent_ooo
+    end
+
+    it 'calculates the out of office user ids for the out of office replacement agent' do
+      _, bind_params = Ticket.selector2sql(condition)
+
+      expect(bind_params.flatten).to include(agent_ooo.id)
+    end
+  end
 end