Fixes #5054 - OTRS import: After an OTRS import some statuses have a …

…wrong ignore_escalation setting in Zammad.

lib/import/otrs/state.rb

@@ -60,11 +60,14 @@ def create(state)
       end
 
       def map(state)
+        mapped_state_type_id = state_type_id(state)
+
         {
-          created_by_id: 1,
-          updated_by_id: 1,
-          active:        active?(state),
-          state_type_id: state_type_id(state)
+          created_by_id:     1,
+          updated_by_id:     1,
+          active:            active?(state),
+          state_type_id:     mapped_state_type_id,
+          ignore_escalation: ignore_escalation?(mapped_state_type_id)
         }
           .merge(from_mapping(state))
       end
@@ -74,6 +77,10 @@ def state_type_id(state)
         ::Ticket::StateType.lookup(name: state['TypeName']).id
       end
 
+      def ignore_escalation?(state_type_id)
+        ::Ticket::StateType.names_in_category(:work_on).exclude?(::Ticket::StateType.lookup(id: state_type_id).name)
+      end
+
       def map_type(state)
         return if state['TypeName'] != 'pending auto'
 

spec/lib/import/otrs/state_spec.rb

@@ -30,19 +30,45 @@ def load_state_json(file)
   let(:start_import_test) { described_class.new(object_structure) }
 
   context 'closed' do
-
     let(:object_structure) { load_state_json('default') }
     let(:zammad_structure) do
       {
-        created_by_id: 1,
-        updated_by_id: 1,
-        active:        '1',
-        state_type_id: 5,
-        updated_at:    '2014-04-28 10:53:18',
-        created_at:    '2014-04-28 10:53:18',
-        name:          'closed successful',
-        id:            '2',
-        note:          'Ticket is closed successful.'
+        created_by_id:     1,
+        updated_by_id:     1,
+        active:            '1',
+        state_type_id:     5,
+        updated_at:        '2014-04-28 10:53:18',
+        created_at:        '2014-04-28 10:53:18',
+        name:              'closed successful',
+        id:                '2',
+        note:              'Ticket is closed successful.',
+        ignore_escalation: true
+      }
+    end
+
+    it 'creates' do
+      creates_with(zammad_structure)
+    end
+
+    it 'updates' do
+      updates_with(zammad_structure)
+    end
+  end
+
+  context 'open' do
+    let(:object_structure) { load_state_json('open') }
+    let(:zammad_structure) do
+      {
+        created_by_id:     1,
+        updated_by_id:     1,
+        active:            '1',
+        state_type_id:     2,
+        updated_at:        '2014-04-28 10:53:18',
+        created_at:        '2014-04-28 10:53:18',
+        name:              'open',
+        id:                '4',
+        note:              'Open tickets.',
+        ignore_escalation: false
       }
     end