Macro/Bulk action: Cannot transfer more than one ticket to agent

[Tmkrth]

Hello!

Infos:

• Used Zammad version: 1.5.x
• Used Zammad installation source: Repo for Ubuntu
• Operating system: Ubuntu 16.04 LTS
• Browser + version: Chromium 58 on Windows 10, Firefox 53 on Windows 10

Expected behavior:

• Select a few new tickets and drag them down to release the mouse button above an agent. All these tickets should be owned by this agent now.

Actual behavior:

• Only the topmost ticket gets assigned to the agent.

Is this intended or an error? I can bulk assign new statuses, for example new to open status changes to a ticket selection or tag a ticket selection but not bulk assign. Cheers!

[martini]

Hi @Tmkrth

this sounds like an bug which I can't reproduce. Can you share the browsers console log, there should be an error message.

Thanks,

-Martin

[sthag]

I can reproduce this issue under Windows 10 in Chrome and Firefox latest versions.
There is no output on the browser console.

• I select two tickets with the checkbox. I click and hold onto one of the selected tickets and drag the mouse to the bottom.
• I release the mouse over another user.
• Only the topmost ticket gets assigned/is changed.

The zammad log gives the following output:

I, [2017-06-08T13:21:08.976460 #2180]  INFO -- : Started PUT "/api/v1/tickets/340" for 127.0.0.1 at 2017-06-08 13:21:08 +0200
I, [2017-06-08T13:21:08.978439 #2180]  INFO -- : Processing by TicketsController#update as JSON
I, [2017-06-08T13:21:08.978588 #2180]  INFO -- :   Parameters: {"number"=>"420342", "title"=>"Test Bulk Actions 2", "group_id"=>4, "owner_id"=>"4", "customer_id"=>3, "state_id"=>2, "priority_id"=>1, "updated_at"=>"2017-06-08T11:20:48.444Z", "pending_time"=>nil, "id"=>"340", "ticket"=>{"id"=>"340", "group_id"=>4, "priority_id"=>1, "state_id"=>2, "number"=>"420342", "title"=>"Test Bulk Actions 2", "owner_id"=>"4", "customer_id"=>3, "pending_time"=>nil, "updated_at"=>"2017-06-08T11:20:48.444Z"}}
I, [2017-06-08T13:21:09.117556 #2180]  INFO -- : Completed 200 OK in 139ms (Views: 1.1ms | ActiveRecord: 18.3ms)
I, [2017-06-08T13:21:09.543535 #2180]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=3&_=1496919121958" for 127.0.0.1 at 2017-06-08 13:21:09 +0200
I, [2017-06-08T13:21:09.545164 #2180]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2017-06-08T13:21:09.545278 #2180]  INFO -- :   Parameters: {"customer_id"=>"3", "_"=>"1496919121958", "ticket"=>{}}
I, [2017-06-08T13:21:09.588586 #2194]  INFO -- : Scheduler running...
I, [2017-06-08T13:21:09.598591 #2180]  INFO -- : Completed 200 OK in 53ms (Views: 7.5ms | ActiveRecord: 2.6ms)
I, [2017-06-08T13:21:09.602587 #2180]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=3&_=1496919121959" for 127.0.0.1 at 2017-06-08 13:21:09 +0200
I, [2017-06-08T13:21:09.604176 #2180]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2017-06-08T13:21:09.604253 #2180]  INFO -- :   Parameters: {"customer_id"=>"3", "_"=>"1496919121959", "ticket"=>{}}
I, [2017-06-08T13:21:09.631263 #2180]  INFO -- : Completed 200 OK in 27ms (Views: 6.8ms | ActiveRecord: 2.3ms)
I, [2017-06-08T13:21:09.763115 #2180]  INFO -- : Started GET "/api/v1/tickets/340?full=true&_=1496918513863" for 127.0.0.1 at 2017-06-08 13:21:09 +0200
I, [2017-06-08T13:21:09.763854 #2180]  INFO -- : Started GET "/api/v1/users/3?full=true&_=1496918513864" for 127.0.0.1 at 2017-06-08 13:21:09 +0200
I, [2017-06-08T13:21:09.764414 #2180]  INFO -- : Started GET "/api/v1/organizations/2?full=true&_=1496918513865" for 127.0.0.1 at 2017-06-08 13:21:09 +0200
I, [2017-06-08T13:21:09.769554 #2180]  INFO -- : Processing by OrganizationsController#show as JSON
I, [2017-06-08T13:21:09.769629 #2180]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1496918513865", "id"=>"2", "organization"=>{}}
I, [2017-06-08T13:21:09.768142 #2180]  INFO -- : Processing by UsersController#show as JSON
I, [2017-06-08T13:21:09.770229 #2180]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1496918513864", "id"=>"3", "user"=>{}}
I, [2017-06-08T13:21:09.766569 #2180]  INFO -- : Processing by TicketsController#show as JSON
I, [2017-06-08T13:21:09.770774 #2180]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1496918513863", "id"=>"340", "ticket"=>{}}
I, [2017-06-08T13:21:09.805123 #2180]  INFO -- : Completed 200 OK in 35ms (Views: 5.5ms | ActiveRecord: 9.2ms)
I, [2017-06-08T13:21:09.904260 #2180]  INFO -- : Completed 200 OK in 133ms (Views: 4.8ms | ActiveRecord: 76.8ms)
I, [2017-06-08T13:21:09.917808 #2180]  INFO -- : Completed 200 OK in 147ms (Views: 5.6ms | ActiveRecord: 19.5ms)
I, [2017-06-08T13:21:10.170821 #2180]  INFO -- : Started GET "/api/v1/tickets/340?all=true&_=1496919121960" for 127.0.0.1 at 2017-06-08 13:21:10 +0200
I, [2017-06-08T13:21:10.172798 #2180]  INFO -- : Processing by TicketsController#show as JSON
I, [2017-06-08T13:21:10.172931 #2180]  INFO -- :   Parameters: {"all"=>"true", "_"=>"1496919121960", "id"=>"340", "ticket"=>{}}
I, [2017-06-08T13:21:10.244742 #2180]  INFO -- : Completed 200 OK in 72ms (Views: 5.9ms | ActiveRecord: 7.9ms)
I, [2017-06-08T13:21:10.472469 #2180]  INFO -- : Started GET "/api/v1/organizations/2?full=true&_=1496918793337" for 127.0.0.1 at 2017-06-08 13:21:10 +0200
I, [2017-06-08T13:21:10.473037 #2180]  INFO -- : Started GET "/api/v1/users/3?full=true&_=1496918793336" for 127.0.0.1 at 2017-06-08 13:21:10 +0200
I, [2017-06-08T13:21:10.474742 #2180]  INFO -- : Processing by OrganizationsController#show as JSON
I, [2017-06-08T13:21:10.476328 #2180]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1496918793337", "id"=>"2", "organization"=>{}}
I, [2017-06-08T13:21:10.476229 #2180]  INFO -- : Processing by UsersController#show as JSON
I, [2017-06-08T13:21:10.476999 #2180]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1496918793336", "id"=>"3", "user"=>{}}
I, [2017-06-08T13:21:10.537867 #2180]  INFO -- : Completed 200 OK in 61ms (Views: 4.6ms | ActiveRecord: 12.5ms)
I, [2017-06-08T13:21:10.539294 #2180]  INFO -- : Completed 200 OK in 63ms (Views: 4.6ms | ActiveRecord: 29.4ms)
I, [2017-06-08T13:21:11.157787 #2180]  INFO -- : Started PUT "/api/v1/taskbar/1121" for 127.0.0.1 at 2017-06-08 13:21:11 +0200
I, [2017-06-08T13:21:11.159879 #2180]  INFO -- : Processing by TaskbarController#update as JSON
I, [2017-06-08T13:21:11.160012 #2180]  INFO -- :   Parameters: {"key"=>"Ticket-340", "client_id"=>"123", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{}}, "params"=>{"ticket_id"=>"340", "init"=>true}, "prio"=>3, "notify"=>false, "active"=>false, "updated_at"=>"2017-06-08T10:47:49.042Z", "id"=>"1121", "taskbar"=>{"id"=>"1121", "client_id"=>"123", "key"=>"Ticket-340", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{}}, "params"=>{"ticket_id"=>"340", "init"=>true}, "prio"=>3, "notify"=>false, "active"=>false, "updated_at"=>"2017-06-08T10:47:49.042Z"}}
I, [2017-06-08T13:21:11.176426 #2180]  INFO -- : Completed 200 OK in 16ms (Views: 0.3ms | ActiveRecord: 1.7ms)
I, [2017-06-08T13:21:15.260182 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job BackgroundJobSearchIndex (id=20244) RUNNING
I, [2017-06-08T13:21:15.300968 #2194]  INFO -- : # curl -X POST "http://127.0.0.1:9200/zammad_production/Ticket/340" \
I, [2017-06-08T13:21:15.409600 #2194]  INFO -- : # 200
I, [2017-06-08T13:21:15.411231 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job BackgroundJobSearchIndex (id=20244) COMPLETED after 0.1509
I, [2017-06-08T13:21:15.413173 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job Observer::Ticket::UserTicketCounter::BackgroundJob (id=20245) RUNNING
I, [2017-06-08T13:21:15.418725 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job Observer::Ticket::UserTicketCounter::BackgroundJob (id=20245) COMPLETED after 0.0054
I, [2017-06-08T13:21:15.421022 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job BackgroundJobSearchIndex (id=20246) RUNNING
I, [2017-06-08T13:21:15.423855 #2194]  INFO -- : # curl -X POST "http://127.0.0.1:9200/zammad_production/User/3" \
I, [2017-06-08T13:21:15.440729 #2194]  INFO -- : # 200
I, [2017-06-08T13:21:15.442515 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job BackgroundJobSearchIndex (id=20246) COMPLETED after 0.0214
I, [2017-06-08T13:21:15.444512 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job BackgroundJobSearchIndex (id=20247) RUNNING
I, [2017-06-08T13:21:15.454931 #2194]  INFO -- : # curl -X POST "http://127.0.0.1:9200/zammad_production/Organization/2" \
I, [2017-06-08T13:21:15.476048 #2194]  INFO -- : # 200
I, [2017-06-08T13:21:15.477671 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job BackgroundJobSearchIndex (id=20247) COMPLETED after 0.0330
I, [2017-06-08T13:21:15.479939 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job Transaction::BackgroundJob (id=20248) RUNNING
I, [2017-06-08T13:21:15.525447 #2194]  INFO -- : Send notification to: user1@name.tld (from Notification Master <noreply@name.tld>)
I, [2017-06-08T13:21:15.579304 #2194]  INFO -- : 2017-06-08T13:21:15+0200: [Worker(host:HOSTNAME pid:2194)] Job Transaction::BackgroundJob (id=20248) COMPLETED after 0.0992
I, [2017-06-08T13:21:17.849025 #2180]  INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1496918513866" for 127.0.0.1 at 2017-06-08 13:21:17 +0200
I, [2017-06-08T13:21:17.851110 #2180]  INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2017-06-08T13:21:17.910166 #2180]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1496918513866", "online_notification"=>{}}
I, [2017-06-08T13:21:17.941108 #2180]  INFO -- : Completed 200 OK in 31ms (Views: 5.3ms | ActiveRecord: 2.3ms)

[jepf]

This has been fixed for the stable version. Please update your package in Ubuntu.