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Wrong recipient on reply to Received call #206

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rkaldung opened this issue Oct 4, 2016 · 4 comments
Closed

Wrong recipient on reply to Received call #206

rkaldung opened this issue Oct 4, 2016 · 4 comments
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@martini @rolfschmidt
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bug
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2.0.0

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@rkaldung
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rkaldung commented Oct 4, 2016

When replying to a Received call (New Ticket => Received Call) I expect to write an e-mail to the customer. Instead the agent's e-mail address is used.
Even the article look weird:

image

The from should be the customer's name.
@rkaldung rkaldung added the bug label Nov 1, 2016
@martini martini added this to the v1.0.2 milestone Nov 16, 2016
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martini commented Dec 6, 2016

@martin-schulte Issue with wrong recipient on reply is here.

zammad-sync pushed a commit that referenced this issue Dec 14, 2016
@martini
Fixed issue #206 - Wrong recipient on reply to Received call.
b19e54b
zammad-sync pushed a commit that referenced this issue Dec 14, 2016
@martini
Fixed issue #206 - Wrong recipient on reply to Received call.
e0c6eb0
zammad-sync pushed a commit that referenced this issue Dec 14, 2016
@martini
Fixed issue #206 - Wrong recipient on reply to Received call.
37184d6
@martini martini closed this as completed Dec 14, 2016
@rkaldung
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The behavior works now as expected, but the name shown in From is still wrong and the avatar too.

@rkaldung rkaldung reopened this Dec 19, 2016
@martini martini modified the milestones: 1.4.0, v1.0.2 Feb 10, 2017
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martini commented Feb 10, 2017

As discussed. A own origin_by_id for Ticket::Article is needed. Needs some time for implementation.

@martini martini modified the milestones: 1.4.0, 1.5.0 Mar 16, 2017
@rolfschmidt rolfschmidt mentioned this issue Apr 21, 2017
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@rolfschmidt rolfschmidt self-assigned this Apr 21, 2017
@martini martini modified the milestones: 1.6.0, 1.5.0 Apr 21, 2017
zammad-sync pushed a commit that referenced this issue Apr 25, 2017
@rolfschmidt
Fixed issue #206 - Wrong recipient on reply to Received call.
bcd8edc
rolfschmidt added a commit to zammad/zammad-documentation that referenced this issue Apr 25, 2017
@rolfschmidt
Improved documentation to create tickets on behalf for a specific cus…
cec9ee1 
…tomer.

zammad/zammad#206
@rolfschmidt rolfschmidt mentioned this issue Apr 25, 2017
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Hi @rkaldung
This bug should be fixed now in develop branch.

-Rolf

zammad-sync pushed a commit that referenced this issue Apr 28, 2017
@rolfschmidt @thorsteneckel
Fixed issue #206 - Wrong recipient on reply to Received call.
96d9b2f
zammad-sync pushed a commit that referenced this issue Apr 28, 2017
@rolfschmidt @thorsteneckel
Fixed issue #206 - Wrong recipient on reply to Received call.
87ec273
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