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Random aliases are used within notification that an email is too large #4523

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cautopartes opened this issue Mar 15, 2023 · 1 comment
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@cautopartes
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Used Zammad Version

5.4.0

Environment

  • Installation method: any
  • Operating system: any
  • Database + version: any
  • Elasticsearch version: any
  • Browser + version: any

Actual behaviour

  • Upon sending an email that is too big, I get a corresponding notification by "postmaster" that the email is not being processed because of the size.
  • If multiple aliases are configured for the corresponding email account, the postmaster notification comes randomly from one of these alias addresses.

Expected behaviour

  • Upon sending an email that is too big, I get a corresponding notification by "postmaster" that the email is not being processed because of the size.
  • This (template based) notification should originate from the email address I was writing to.
  • Aliases should have no influence on this.

Steps to reproduce the behaviour

  • Add several aliases to an email account.
  • Send an email that exceeds the permitted size/attachment limit to the main address.
  • Check the sender/from address of the corresponding postmaster notification.
  • If you delete the alias that answered, another one from the list is picked at random.

Support Ticket

Ticket#10123838

I'm sure this is a bug and no feature request or a general question.

yes

@martini
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martini commented Mar 15, 2023

This (template based) notification should originate from the email address I was writing to.

Just a technical note. IMO its a edge case. However the technical position if we want to change it is here https://github.com/zammad/zammad/blob/develop/app/models/channel/email_parser.rb#L936

@zammad zammad locked and limited conversation to collaborators Mar 30, 2023
@fliebe92 fliebe92 changed the title Notification origin if email is too large -using aliases Random aliases are used within notification that an email is too large Jun 16, 2023
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