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Session list does not fetch users’ names #4894

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itkfm opened this issue Oct 18, 2023 · 1 comment
Closed

Session list does not fetch users’ names #4894

itkfm opened this issue Oct 18, 2023 · 1 comment
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@itkfm
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itkfm commented Oct 18, 2023

Used Zammad Version

6.1.0-1696588423.6f218e78.bullseye

Environment

  • Installation method: package
  • Operating system (if you're unsure: cat /etc/os-release ): Debian 11 “Bullseye”
  • Database + version: postgresql 13
  • Elasticsearch version: 7.17.13
  • Browser + version: Firefox 118.0.2

Actual behaviour

Zammad only display’s the user information it has already available.
Sessions of users that haven’t been loaded yet will show up with no name.
image

Expected behaviour

Zammad fetches the user information for all sessions so that each entry has a visible name.

Steps to reproduce the behaviour

  1. Setup a Zammad instance with a whole lot of users.
  2. Let users with big IDs log in.
  3. Log in to an admin account (ideally one with no agent permissions).
  4. Don't open the user list or anything else that could make Zammad fetch additional other user information.
  5. Go straight to the session list in the admin settings.

Support Ticket

No response

I'm sure this is a bug and no feature request or a general question.

yes

@MrGeneration
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Also affects develop.

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