Cannot Redact Attachments

[courthompson]

I attempted to redact two PDF files today and received the following message:

[dpawluk]

@courthompson does it work if redacting one at a time?

[courthompson]

Hi, It still did not work when attempting to redact one attachments at a time. Courtney

…

On Sun, May 6, 2018 at 11:28 PM, Daniel Pawluk ***@***.***> wrote: @courthompson <https://github.com/courthompson> does it work if redacting one at a time? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#78 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/Ajr3hOL8raxHVxslx0vFHjsRF7ErxH3uks5tv79kgaJpZM4SswQj> .

-- *COURTNEY **THOMPSON* | Manager, Dispute Resolution <https://s3.amazonaws.com/wave-buoyant/public/wave-logo-for-email-signatures.png> <https://www.waveapps.com/> <https://www.waveapps.com/> <https://www.waveapps.com/> Join our community on Facebook <http://www.facebook.com/waveHQ>, LinkedIn <http://www.linkedin.com/company/1196866>, or Twitter <http://twitter.com/wavehq> This message and any attachments are intended only for the use of the addressee and should be considered confidential. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error or would like to stop receiving these emails, please notify the sender by replying to this email. Wave is located at 235 Carlaw Ave., Ste. 501, Toronto ON, M4M 2S1.

[YAV1]

Getting the same "One or more of the redactions failed...please try again" when trying to redact the attachments. Could it be related to the fact that the ticket was merged?

[leopirrin]

Hi,

I get the same "One or more of the redactions failed...please try again" when trying to redact the attachments. The problem occurs with all tickets (merged, not merged, created internally, ticket from customers,...)
Also tried with different browsers but the problem remains.

Do you have any suggestion how to delete attachment from ticket without deleting the ticket itself?

Thanks in advance for your support!