Bug - [Dashboard and Widget Filters]

[peralta00]

Environment

• OS: Ubuntu 22.04
• Browser: All
• Znuny version: 7.0.11

Expected behaviour

Drop down with all queues to filter:

Actual behaviour

Infinite loading:

How to reproduce

Steps to reproduce the behavior:

1. Go to 'Dashboard'
2. Click on 'Queue Filter'
3. Go to Developer tools
4. See error

Additional information

Developer tools console error:

Uncaught TypeError: Cannot convert undefined or null to object
    at parse_nest (5c6d3d10-9c90-42c3-b5b5-7080262ed04f:34:1)
    at self.onmessage (5c6d3d10-9c90-42c3-b5b5-7080262ed04f:43:40)
parse_nest @ 5c6d3d10-9c90-42c3-b5b5-7080262ed04f:34
self.onmessage @ 5c6d3d10-9c90-42c3-b5b5-7080262ed04f:43

/var/log doesn't have any errors related from what I can see.

[hanneshal]

Hi @peralta00,
is this the same behaviour as: #503
?

Regards
Johannes

[peralta00]

Hi @peralta00, is this the same behaviour as: #503 ?

Regards Johannes

Hi,

No not the same, and it only happens when the system needs to gather data from queues with a large amount of tickets.
Eg: +5000 open tickets

[peralta00]

Ups, misclicked

[rkaldung]

@peralta00 We created a test system with 10+k open ticket and can't reproduce this problem. Have you ever tried to upgrade to 7.0.13?

[peralta00]

@rkaldung yes have the system on 7.0.13, migrated from OTOBO.

[hanneshal]

Hi @peralta00
please check this comment: #503 (comment)
and post your output please.
thanks

[mo-azfar]

saw this via discord github updates, and had a spare time to simulated this.
perhaps due to sub-queue filtering as video below.

update 1: also happen to filtering Service if it is a sub-services.

update 2: also happening at Ticket Status View, ServiceView, Escalation View.
Basically everywhere where queue filter / service filter is being used (contains sub-queue / sub-services).

2023-11-28.16-37-20.mp4

[peralta00]

@mo-azfar looks like that's the problem.

I've found another bug regarding the queue filters i'll open a new issue and reference this one. (maybe its related)

[hanneshal]

Hi @peralta00 please check this comment: #503 (comment) and post your output please. thanks

[mo-azfar]

Hi,
Upon disabled Loader::Enabled::JS, result still same as 1st post.

attached is js detected from console

app.wsl.my-1701543262368.log

[peralta00]

Remains in 7.0.14